HBi Auto

HBi Auto responded

Dear Mohammad, I'm truly sorry to hear that your experience with us didn't meet your expectations. Your feedback is crucial for our ongoing efforts to improve, and I appreciate the opportunity to address your concerns. Regarding the red dot on the leather, we discussed this issue in detail during our recorded phone and video calls. We made it clear that while we would do our best to remove it, we could not guarantee complete removal without affecting the leather itself. I apologize if this was not clear or if it did not meet your expectations. Concerning the vehicle's cleanliness upon its arrival, it was shipped via open transport as agreed upon. This method exposes vehicles to the elements, making it unrealistic to expect the car to arrive in pristine, showroom condition. This is a common industry standard. I'm pleased to highlight that the car passed the Porsche dealership inspection with flying colors, exactly as we promised. As specialists in Porsche vehicles, we pride ourselves on the quality of our inventory. Your insights are extremely valuable, and we're open to discussing further steps to make things right. We take your satisfaction seriously and are willing to work towards regaining your trust. Thank you for your feedback.

HBi Auto responded

Dear Jamie, Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. It's wonderful to know that our team's effort to provide excellent service was appreciated. We look forward to serving you again in the future. Your kind words are the best encouragement for our team to continue doing their best. Thank you for choosing us, and we can't wait to welcome you back!

HBi Auto responded

Dear Oneal, I'm genuinely sorry to hear about your dissatisfaction. Our goal is always to provide a positive experience for our customers, and it's disheartening when we don't meet those expectations. Regarding the charging cable you mentioned, we made it clear at the time of purchase that it was not included with the car. Our discussions were transparent about this specific issue, and we fulfilled all the other commitments we made to you. Your satisfaction is important to us, and we're open to discussing any outstanding issues you may have. Please feel free to contact us directly to resolve your concerns. Thank you for your feedback, as it helps us improve our service.

HBi Auto responded

Dear Steve, We are absolutely delighted to hear that you had another positive experience with us, especially with your treasured 1987 Mercedes-Benz 560 SL. It's always a pleasure taking care of such a classic vehicle and we're glad we could meet your expectations yet again. Thank you for your continued trust and for the 5-star review. We look forward to many more visits and the opportunity to serve you in the years to come.

HBi Auto responded

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a pleasant experience with us, from our upfront cost estimates to the professionalism of our truck driver during pick-up. We strive to make every aspect of our service as smooth and transparent as possible. Your positive feedback serves as great encouragement for our team to continue providing top-notch service. We look forward to assisting you again in the future.

HBi Auto responded

Dear Jarod, Thank you so much for the 5-star review and your recommendation! We're thrilled to hear that your BMW met your expectations upon delivery, especially considering the distance involved. It's always our aim to provide a transparent and seamless car-buying experience, no matter where our clients are located. Your trust and satisfaction are immensely valuable to us. We hope you enjoy every mile in your new BMW, and please know we're here for you for any future needs.

HBi Auto responded

Thank you for taking the time to leave us a 4-star review. We're pleased to hear you found our team knowledgeable, courteous, and professional, and that we could help guide you through the online buying process. Your feedback is extremely valuable to us. If there's anything specific we can do to make your next experience a 5-star one, we'd love to hear from you.

HBi Auto responded

Dear Terry, Thank you for taking the time to leave us a 3-star review. We're pleased to hear that you were satisfied with the alignment service and the detailed explanation provided by our technician. We apologize for the oversight regarding the discounted rate, and we're glad we were able to correct that for you once you showed us the email. We strive for transparent and accurate billing, and we appreciate you bringing this to our attention. For future visits, we kindly request that you mention any applicable promotions or discounts at the time of estimate, as stated in the promotional emails, to ensure a smooth transaction. We hope that aside from the billing hiccup, your experience was a positive one, and we'd love the opportunity to turn your 3-star review into a 5-star one in the future.

HBi Auto responded

Dear Mark, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience purchasing your GT3 from us. Our team strives to provide exceptional service to all our customers, and it's fantastic to know that we succeeded with you. We're honored to have earned your trust, and we look forward to the opportunity to work with you again in the future for any of your automotive needs. Wishing you many happy miles in your GT3!

HBi Auto responded

Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that Taylor and Matt were able to assist you efficiently with your Boxster and Cayenne services. We take pride in our attention to detail, and we're glad Matt was able to spot the tire damage you hadn't noticed. Your recommendation means a lot to us and we appreciate your trust in our services. We look forward to serving you again in the future! Best regards, The HBI Auto Team