H&H Chevrolet Cadillac - Service Center

Scam artists 1/19/2016 When people warn you to never let a dealership work on your car, believe them! I went with to this location along with my boyfriend. We 1/19/2016 When people warn you to never let a dealership work on your car, believe them! I went with to this location along with my boyfriend. We needed to take a vehicle there to get some recalled parts fixed and also to get a strange knocking noise the car was making checked out. While he was speaking with one of the workers, I heard him ask if they could check out the noise, they said that they could do it, but never told him that there would be a $100 fee to do that. I don't mind that they have to charge a fee for this, but the customer should be made aware of any cost over $50 in my opinion. That's the first issue I have with this place. My second issue is that we then got about a $700 estimate for car work, which was work that did not need done at the time, and were not proper solutions to the knocking problem. We were told that they would have to change and rotate the tires first to figure out what was causing the noise made by the car. They also told us that the brakes needed changed, a rotor needed changed, and the serpentine belt was in desperate need of repair. I discussed with my boyfriend about what we should do, and with our better judgment, we agreed that my boyfriend should chance driving the vehicle down to a family friend who is a mechanic. Guess what? None of the things H&H said needed fixed right away were near as bad as they said they were. Wanna know what was causing the knocking noise too? The lug nuts on the front, left tire were loose. You can't tell me that whoever was working on the car didn't realize that. We didn't need all those parts replaced or a full change and rotation of the tires. The only thing we needed was the lug nuts on the tire tightened. Only go here if it is absolutely your last option. Heck, tow your car to another town if you have to in order to avoid this place. But if you have literally no other option and have to go here, make it very clear to them that you don't want them fixing things, replacing parts, or ANYTHING to your car without contacting you for approval first. Update 2/2/2016 Someone from the company contacted me through Yelp demanding more information since apparently nobody could figure out which car was ours even though the vehicle presented a very specific set of circumstances that I highly doubt dozens of other customers had as well. They then pretty much accused me of lying, stating "The vehicle was brought to us without lug nuts." Which, frankly, is the most ridiculous thing I've ever heard since the vehicle never would have made it out of the driveway without that tire falling right off. The vehicle was only missing a single lug nut on the right tire (not the left one that had all the loose ones on it), which they never told us about, and we didn't know about it until we took it to that family friend. More