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Gwinnett Place Nissan
Duluth, GA
902 Reviews
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July 12, 2011
The quality of customer service and product knowledge was outstanding. I went into this dealership to trade in my car with a fair idea of what my options were but still somewhat unsure of what I was going t outstanding. I went into this dealership to trade in my car with a fair idea of what my options were but still somewhat unsure of what I was going to do. I received such excellent service, and felt that I was getting all of the valuable information I needed to make the right decision about my next car purchase. I received the attention that I needed, was brought water while I waited (briefly) and left with a new 2011 Nissan Rogue that I absolutely love. They worked with me on all of my options, and I left a very happy customer. Chris Nguyen was incredible in his knowledge of the product and was so very nice and patient while I figured out exactly which car I was going to purchase. Brandon Barron, the sales manager, was able to assist me in all of my financing options, and allowed me to understand whether a purchase or lease was the best option for me. Thank you Gwinnett Place Nissan... you've produced another happy and very loyal customer! More
by Gracegrace0
Employees Worked With
Brandon Barron, Chris Nguyen
July 09, 2011
Working with Noe buying our Nissan Maxima was a great experience! He was super friendly and extremely knowledgeable. Even though we had just started our car search and had no idea what we were looking f experience! He was super friendly and extremely knowledgeable. Even though we had just started our car search and had no idea what we were looking for, Noe listened to what features we were looking for and spent alot of time with us narrowing down the best choices. He is a very patient man! He made the whole process fun and I would love to work with him again. Regarding financing, I have mixed reviews. While Reggie was very cordial and professional, we felt very pressured into buying an insurance we didn't need. We told him several times that we did not want to buy the insurance and he wouldn't take no for an answer. He even said he would lower our interest rate if we bought the insurance so our "payment would stay the same." Last time I checked, the interest rate should be dictated by your credit score, not what options you buy from the dealership. Shady dealings! We will be canceling the insurance within the 30 day window. I would recommend that you secure your own financing before purchasing here so you know what rate you qualify for and you have another option lined up if things go awry. I am giving my experience a 5 star rating because working with Noe was so, so great and I can't bear to give him anything less! More
by GaSweetTee
Employees Worked With
Noe Ponce, Reggie Johnson
July 08, 2011
I give this dealership at definate 10! Ms.Colvard was awesome in helping us select our new car.I would definately refer my friends and family to this dealership. awesome in helping us select our new car.I would definately refer my friends and family to this dealership. More
by kristiedodd
Employees Worked With
Angelika Colvard, Renee Colvard
July 07, 2011
Noe is a great guy to deal with. He works with you to only show you the cars that make sense for you, and works with you to make sure you understand everything, and even checked in with me a few days lat only show you the cars that make sense for you, and works with you to make sure you understand everything, and even checked in with me a few days later to make sure I didnt have any questions about the car. Noe is a great person to deal with when you are buying a car. More
by clemsteve
Employees Worked With
Noe Ponce
July 06, 2011
I cannot rate them highly enough! Having no experience of making the purchase of a used vehicle I felt treated like family, but with more respect!! Angelika was absolutely brilliant with my teenage son, even making the purchase of a used vehicle I felt treated like family, but with more respect!! Angelika was absolutely brilliant with my teenage son, even got him to smile( quite a feat). I feel comfortable recommending this sales force to my friends. Great job, thanks so much!! More
by griffie11
Employees Worked With
Angelika Colvard, Renee Colvard
July 05, 2011
Tracey was a huge help in picking out the right car and in walking me through the process. Gwinnett Place Nissan had better pricing and a wider selection than another Nissan dealership in the area. in walking me through the process. Gwinnett Place Nissan had better pricing and a wider selection than another Nissan dealership in the area. More
by joshdahl
Employees Worked With
Tracey Ayres
July 05, 2011
We recently bought a used minivan here and had a great experience. Our salesperson Tracey was very friendly and sincere. She did a great job selling us on the van and on the dealership. We had to negotia experience. Our salesperson Tracey was very friendly and sincere. She did a great job selling us on the van and on the dealership. We had to negotiate a little, but got what we wanted on the 2nd attempt. Joe in finance was great and hurried to meet our time constraints. We ended up with some minor problems with our pre-owned minivan the next day, but were taken care of. Tracey responded to our calls and helped us each step of the way getting our minor problem fixed at no cost to us. I will recommend Tracey Ayers and Gwinnett Place Nissan to everyone. More
by jsdman4u
Employees Worked With
Tracey Ayers
June 27, 2011
This was my second purchase from Gwinnett Place Nissan and from Mike Morris. I returned to this dealership because of the great service I had when I purchased my first Nissan in 2008. They made both pur and from Mike Morris. I returned to this dealership because of the great service I had when I purchased my first Nissan in 2008. They made both purchases very easy for me and I will recommend the dealership to friends. I will also be a return customer for my next future purchase. More
by rleader
Employees Worked With
Mike Morris and Reggie Johnson
June 25, 2011
Our old Honda really need to be replaced because it has problem here and there. So, we went to Gwinnett Place Nissan in that my wife always wanted to buy a Nissan Altima. One of the sales representative co problem here and there. So, we went to Gwinnett Place Nissan in that my wife always wanted to buy a Nissan Altima. One of the sales representative come out and greeted us when we were looking in the lot. Then he introduced us some of the features and price related information. Since we asked about financing(we told him our current working info), he explained and said "I can assure you that you will get a very low APR". So after a test drive, we decided to buy this Altima 2.5. We went in to fill out some paper work, while they're pulling our credit score, my wife went out to pick a phone call. (I have to mention a piece of blank paper, he used it as scratch to put down different financing options to explain) During the time my wife was out, his manager came and ask him out, a couple of minutes later he came back and ask me to sign my name on the very piece of paper I mentioned. But this time, buried inside of the scratches, I can see clearly there are something new: "I will buy the Nissan Altima 2011 2.5". He keep asking me to sign and I finally didn't. When my wife came back, his manager said is out, and he congratulate us because we have excellent credit score and we can have low APR. Next step is to go their financing department. That finance guy seems know what he's doing and the bad thing about him is he kept so hard selling us extended warranty(which we finally paid for it and later cancelled about a month later). I have to say we come from another country and didn't know too much about the credit system in the U.S. The finance guy told us although we have excellent credit score, however, the credit amount is not that good. So we can't enjoy a very low APR, the best we can have is 5.9%, which is not "low" according to him. I think here, the manager and the sales representative are associating "excellent credit score" with "low APR" and made us confused(I don't know if they did that on purpose). Anyway, we finally purchased the car and they said the radio will be installed in a couple of days. Then four days later, the sales guy told us the radio is ready. But when we get in there, he said the radio was sold by someone else. He apologized and promised us he will get it installed on the following Saturday. However, when we came in on Saturday, we directly went to the service department, they said there is no such order of a new radio and asked us to wait in the lobby. After a while, a customer manager came out and told us it is not available and asked us to come back a later time. We argued with her about our situation, and I was very angry about what happened. I went to the sales guy's cubicle and ask him to follow me, he was very surprised when he heard what happened.(he face made me to feel that it seems to me like:oh, i forgot to put in the order) He didn't say anything for now, didn't apologize or anything. Instead he went to the service department with the customer manager TOGETHER. Five minutes later, the customer manager came back alone, but I saw that guy going back in from another door very sneakily. I was so mad at him and yield his name and wave him to come to us, when I yield him name, I can see he paused and made a quick shivering. He must had done something wrong to make himself feel guilty. He then apologized and explained to us what happened.I know it is the customer manager's job to explain to us what has happened. However as a sales representative from whom customer buy their cars, I think at least he should come to us by his own, and not trying to avoid us sneakily. They decided to take a radio out from another car and put in ours, which we agreed. However, when the work has finished, we find out the indicator on the air-bag and passenger seat wouldn't go off. We had no choice but leave the car in the dealership overnight. Finally they got everything repaired, it was the engineer forgot to put the cable back when he installed our radio. It is worth mentioning their customer manager Brandon who is a very nice lady. She was always carefully listening to our complains, and make her effort to try to make us feel better. She is the most efficient and qualified personnel I seen in this dealership. The only thing good we can rate about this dealership is about her work. That's the very car buying experience I had with Gwinnett Place Nissan. I'm not saying how bad this dealership is, but as a reference, new customers should be very careful with this dealership. Beware of what they promised and don't sign anything unless you examine them very carefully! More
by Victor.li
Employees Worked With
Chris Nguyen
