Gwinnett Place Nissan

Nightmare --- just a nightmare Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an a Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an attractive offer they the mail and thought I would follow up. 2.5 hours and could not get thenm to explain the offer they mailed to me!!! More

Didn't leave with car Although the monthly payments made me happy I was really upset that I could not take my car home with me the same day because it wasn't "service ready Although the monthly payments made me happy I was really upset that I could not take my car home with me the same day because it wasn't "service ready" I did not get the full new car buying experience and I had to wait 4 days to get my car because the service shop people didn't work fast enough to give me my car ready I was unhappy about that. More

Calvin McGinnis Blows a Sure Sale During the last week of April 2014 I called Gwinnett Place Nissan to arrange for someone to look at my daughters car for trade in and purchase of a ne During the last week of April 2014 I called Gwinnett Place Nissan to arrange for someone to look at my daughters car for trade in and purchase of a new 2014 Altima. I spoke with Omar Talford who said he would have the used car appraiser there and ready when she arrived within the hour and would also return an email with questions I sent him to determine the dealerships best offer on a new Altima. When she arrived she was quickly diverted by Calvin McGinnis to attempt to make a high pressure sales pitch. My daughter called me and notified me that she was not able to speak with Omar Talford and the appraisal had not begun so I asked her to kindly tell them she was only there to get the appraisal to compare to other dealers before making the new Altima purchase. Calvin McGinnis became loud and disruptive after being asked to refer to Omar Talford (who appeared to have printed out my email with questions and left it with Calvin McGinnis ( I could hear Calvin McGinnis in the background on the call), he became irate and said "I'm not going to play that game" (referring to answering the questions regarding MSRP, Invoice and below invoice sales price bid in my email that I required from all dealers before making the purchase) and abruptly left the room. I called and emailed the dealership the next day and several days after to get an apology from Calvin McGinnis and have him call my daughter, but it never came. On April 30th, 2014 my daughter purchased her new 2014 Nissan Altima from Nalley Nissan who provided the best price (22.34% below MSRP with $1,000 NMAC cash, $1,000 Nissan cash and $600 Nissan College Grad Program with 90 day deferred payment in addition to the discount from the dealership) and kindest customer service of the 8 Nissan dealerships that we worked with. The broken system of new car buying in the United States isn't changing no matter what most dealerships say and Gwinnett Place Nissan has the mentality that they won't negotiate with intelligent buyers who have done their research and are not going to pay MSRP or accept high pressure sales tactics. Choose wisely and be aware that many dealerships will hire companies to place positive ratings online to keep their ratings artificially high so read each review carefully. I am not affiliated with Nalley Nissan and don't live in the Atlanta area and have no bias or partiality to any dealership. Hopefully the current model of franchised car sales will be converted to direct sales from manufacturers in the near future with set prices like any other retail business. More

Bad Service I went back 3x trying to resolve my issue and I have been told so many things. The first time was because my intake assembly had not been put back to I went back 3x trying to resolve my issue and I have been told so many things. The first time was because my intake assembly had not been put back together, it was missing parts.I took it back and the section was found and put together. I went to my my mechanic to have amy catalytic convertor replace he told me my valve covers are leaking,I took it back a second time. when I took it back it was held for 1 day, I never received all call to return or anything, I popped up to see what was going on. I see Kerry from the parking lot, he leave when he seen me not sure why, I waited for a few then he came back. He told me now that the problem was coming from some where else and that I needed to pay an aditianal 2600 to fix my problem. The job was not done right, now I have oil leaks on my drive way that I never had. I know my vehicle and I know I didn't have this major problem when I took it in. I took my car in to fix my license plate light and then I came out paying a 1700 bill for something I was told that was needed because it was really bad. I was assured by Kerry that this repair will fix my issue. Now I have a bigger issue. I went back the third time and I just got the run around and was told now its a new problem and nothing can be done. I am a technician., when you diagnose a issue you figure out what's wrong with what ever your working with and then advise,you dont find other stuff to blame when the client comes back. This is a $1700 lesson that I dont think no one should go through. I was told this will fix what ever leak I had coming from the engine and now I see a leak something that I didn't see before. In the last year that I have had my car I haven't had to add every week oil to keep it from drying out. I will never recommended anyone or take my car to your location. I wish I wasn't going through this issue, I really should had said no when I was presented with the service issue. I was told by one of your service guys that they trust their certified tech before my mechanic. now on my end the certified tech didn't put a simple intake system back together. The funny part about of everything is Kerry offered me a 10% discount if I do the $2600 job. I am complaining about the first job and he comes to me with this. you should have him on the sales floor. I am not a happy customer, I went in for service and came out with a head ache. More