Gwinnett Place Nissan

no customer Service Was looking for a new car and visited this delearship. I couldn't complete the deal because I didn't have one of the document they needed. The sales p Was looking for a new car and visited this delearship. I couldn't complete the deal because I didn't have one of the document they needed. The sales person didn't have courtesy to even offer other options what they have or any sign to earn business. Amidst of our conversation, a lady comes into the office where we were sitting and starts talking without introducing herself. As we walked out of the office, I wanted to express my dissatisfaction and that lady asks the sales guy to go talk to another set of people who weren't even seated nor attended. Finally a gentleman walks and says he is the manger and tries to ask is the issue about money negotiation. After I explained what happened, he said the rules come in from corporate and they couldn't do anything. I didn't ask them change rules for me but treat customers properly. I personally don't recommend this dealership for anyone. More

Sales Managers are incompetent to deal with customers I recently purchased my 2nd Nissan vehicle. My most recent purchase was 2014 Xterra - After stopping by today, I was told only 1 key was available an I recently purchased my 2nd Nissan vehicle. My most recent purchase was 2014 Xterra - After stopping by today, I was told only 1 key was available and was sent to service department where I could purchase a 2nd key for a Ridiculous price. Secondly, my wife gets in the car as we are driving off, realized only 1/4 of tank of gas in the car. I have never purchased a car when full tank of gas was not provided. Now this is what tops it all off, I have left 2 messages with the GM - TOM and yet to receive a returned phone call. After 4th attempt, I was able to get Cayce one of the Sales Mangers to pick up. He certainly had an attitude and seemed to be unwilling to help me at all! Atlanta has plenty of other dealerships to buy from and someone needs to revisit customer service and how to deal with customers. More

Worse Experience at Gwinnett Place Nissan On March 17th 2015 I went to Gwinnett Place Nissan Duluth GA, for an appointment with Clay Taylor (Salesman). I met him around 4 PM. He seemed like a On March 17th 2015 I went to Gwinnett Place Nissan Duluth GA, for an appointment with Clay Taylor (Salesman). I met him around 4 PM. He seemed like a nice guy and showed us a few SUV's we were looking for. We liked the Nissan Pathfinder S model. I asked for a Red color, leather seat and Rear view camera. Also, I wanted to trade in My 2008 Chevy Uplander (110K). Then they ran my credit and told me I am approved tier1 finance. At that time Sam (one of the Floor Managers) joined us with Clay. He looked at my Trade in Vehicle and appraised it, and offered me $4000.00. I asked for $5000.00. He agreed and we made a deal. Then they asked for a $500.00 deposit and had asked to fill up a credit card authorization form. The Final price will be $25,500.00 (out the door) after trade as per agreement. And he wanted me to take SUV that day. But, I had asked for RED color. Sam said he can give me Red if I bought the SUV Today. I agreed. Then we signed papers and made a deal. Management and I signed the deal and I got a copy of the deal with Clay's permission. Then Clay said he will call me when the SUV is ready. Next day Clay called me and told me that the car will be here on Friday, and on Friday Clay called me again and told me that I can pick up the SUV on Saturday. So after the last Call from Clay, my dad and I went to pick up the SUV on Saturday, March 21st 2015 around 12:15 PM. We were greeted nicely by Clay and Sam, and test drove the SUV. But, at that time the car didn't have leather seats and rear view camera installed. They said it will be done during the weekday. That was fine, and then they started processing the paper work and running my credit again and took the keys of my trade in Van. After about an hour one of the Owner loyalty Managers Mr. Brant came and told me that they are not going to offer me 5K in exchange of my vehicle. He was unacceptably rude to us. He said the VAN has 180K millage. I am not sure he checked the Mileage of my Van. My VAN has only 110 K, which I told SAM on the very 1st day of the Appraisal. I felt so embarrassed in front of my family and kids. It’s like harassment to me that you guys called me to pick up the SUV and then turned down the deal. I walked out of the dealership. I just wanted to inform you all they deceive customers and waste valuable time. I am never going back to that dealership any more after all of this valuable time of mine wasted and the rude salesmen I encountered. Next day I bought an SUV from Atlanta Toyota and the deal was awesome. Buying process was so smooth. I got what I except for my trade in vehicle. More

Service They have the worst customer service. My daughter came in to get a tired fixed and not only did they take forever but they took advantage by charging They have the worst customer service. My daughter came in to get a tired fixed and not only did they take forever but they took advantage by charging her an insane amount. I called to see why they had priced it so high, since the Nissan we live buy charges much lower, and the manager was extremely disrespectful and had no concern whatsoever for my question, Way overpriced, do not go here if you want a deal. I was thinking of buying a car from here but that will NEVER happen. More

Dont care about repeat customers I had bought 2 new Nissan Quests from this dealership and recently my 2013 Nissan Quest front dashboard cracked and my warranty was over by 300 miles I had bought 2 new Nissan Quests from this dealership and recently my 2013 Nissan Quest front dashboard cracked and my warranty was over by 300 miles and they refused to fix it Nissan I guess does not care about customer loyalty.. I would not recommend Nissan to any one Buyer be ware. More