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Gwinnett Place Nissan
Duluth, GA
902 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 07, 2021
The dealership had a professional atmosphere. Every employee I came in contact with was wearing their mask. This showed me that they cared about their customers well being. They did a thorough job wh employee I came in contact with was wearing their mask. This showed me that they cared about their customers well being. They did a thorough job when inspecting my vehicle. They were able to pin point the problem regarding my tire pressure. More
by T. Wells
Employees Worked With
Toni Moore
January 30, 2021
Prompt service. Service manager responded quickly to issue. Did not inflate or appear to overcharge. Got car bar next day clean and washed. Seevice answered questions udually within 15 minutes. Gil was issue. Did not inflate or appear to overcharge. Got car bar next day clean and washed. Seevice answered questions udually within 15 minutes. Gil was great. More
by GC
Employees Worked With
Gil
January 21, 2021
Worst experience at this Nissan dealership. Don't buy a Nissan Leaf. I have a 2015 Nissan Leaf and now after owning it for 4 and half years, I can't drive more than 38 miles with the heater on. Also with Nissan Leaf. I have a 2015 Nissan Leaf and now after owning it for 4 and half years, I can't drive more than 38 miles with the heater on. Also without a heater I can't drive more than 68 miles. Now I have just a little bit over 60K miles, I am out of warranty and Nissan is not covering it. Basically it's junk and now can't use this if I have to drive one way more than 18-19 miles. DON'T BUY NISSAN LEAF. Also now their steering is stiff and now very hard to make left or right turns. Also they are charging me almost $500 to just inspect the steering wheel. This is ridiculous. I caled Nissan North America and they are also not helping as I have just little bit over 60K miles. Basically even if I spend thousands of dollars to fix my steering wheel because of their mechanical or technical failure, I still can't drive more than 38 miles. I NEVER HAVE ACCIDENT ON THIS CAR WHICH CAN CAUSE STEERING WHEEL TO GO HARD. IT'S DEFINITELY MECHANICAL OR TECHNICAL ISSUE. More
by jainpalak
Employees Worked With
service dept.
January 18, 2021
Great service experience. Staff was very kind and welcoming. Mike Jones is a fantastic service advisor and a pleasure to work with. I highly recommend the Gwinnett Place Nissan service team. welcoming. Mike Jones is a fantastic service advisor and a pleasure to work with. I highly recommend the Gwinnett Place Nissan service team. More
by Arslanyusuf45
Employees Worked With
Renee Colvard, Gerson Berrio, Art Marbury, Mimi Hoang, Scott Taylor, AJ Yusuf
January 13, 2021
I have been taking my car to Gwinnett Place Nissan for about a year. The service members are professional and well informed. Recently I need service on my vehicle and had to have it towed to the facility. about a year. The service members are professional and well informed. Recently I need service on my vehicle and had to have it towed to the facility. They help me take care of my situation and kept me informed throughout the transaction. I was comfortable with their recommendations and trusted them with making all needed repairs. I would recommend them to anyone needing car care and repairs. Happy Customer. More
by jewell313
Employees Worked With
Tony Hicks
December 24, 2020
I brought a new Nissan Altima from Gwinnett Nissan. Ashley Ralph was my sales agent. After the sale was completed she gave me sereval referral cards, with every referral she would give 100 dollars. I Ashley Ralph was my sales agent. After the sale was completed she gave me sereval referral cards, with every referral she would give 100 dollars. I sent her a referral, my friend purchased a brand new car as well. I never received the 100 dollars from Ashley. I sent her sereval emails which she never replied to any of them. I think this was very poor customer service. When she wanted me to purchase a car she was blowing my phone and email up. But when it came down to honoring her word she was MIA. More
by MaryO
Employees Worked With
Ashley Ralph
December 14, 2020
I have a few things to disclose about this specific location. Big businesses rest under a reputation and proceed to believe they are almighty and can’t make mistakes, wrong. I hope my experience here location. Big businesses rest under a reputation and proceed to believe they are almighty and can’t make mistakes, wrong. I hope my experience here resonances in your head before you decide to close a deal with them. The final price for the car I purchased had additional optional charges not explained by Ashley Ralph (salesperson). Please make sure you ask for every single detail. Do not succumb to pressure. If you need to think about it say it and don’t let them buy you lunch. Additional optional charges were promised to be refunded according to Bryan Kim, they were not all refunded. Angelika Rene Colvard falls deep miserably when it comes to have a relatable human connection with customers. She obviously thinks you buy cars every day and understand the “ins and outs” as well as she does. In a few words, I love my car but I left dissatisfied and highly disappointed on the way they conduct business and their strategies. Nissan headquarters should be also more aware that transparency, at the core of their standards, is not always fulfilled. More
by ultratron
Employees Worked With
Renee Colvard, Ashley Ralph
December 01, 2020
I was told 2 hours for an oil change and tire rotation. After checking in I canceled the tire rotation. However a software (recall) update was added. After waiting in the customer area for 30 min. I receiv After checking in I canceled the tire rotation. However a software (recall) update was added. After waiting in the customer area for 30 min. I received a text from Kimberly to text anytime during this visit! After waiting for an 1 hour and 30 min. I texted for an update, (no reply)! I then asked and was told the software update was the reason for the delay! 2:hours and 30 minutes passed and Kimberly told me that they are almost finished, that they just started on the tire rotation. I told her that this was canceled (oh that's right).I got out of the dealership after 3 hours! I had to cancel another appointment which put me in a bind! Service delays like this are not acceptable! Other dealerships I dealt with better customer service in regard to my time at other dealerships! Your customers time is important! More
by peterbraun55
Employees Worked With
Kimberly
