Gwinnett Place Honda

I gave Gwinnett Place Honda an excellent review based off of the experience that I had with Tim Kettler and Robert P. Turner. Tim Kettler was very patient with me and he understood all of my concerns. He wen of the experience that I had with Tim Kettler and Robert P. Turner. Tim Kettler was very patient with me and he understood all of my concerns. He went above and beyond in making sure that all of my concerns were taken care of and I truly appreciate that. This was my first car purchase and Tim made sure that is was a great experience. If I know anyone looking to purchase a car, I will definitely refer them to Tim. Robert Turner in financing was also excellent. I appreciate how he was able to show me the best options for my budget. Robert understood all of my financial concerns and took care of them. I do feel like I will always be able to look back at this experience and always know that I was in good hands and I was taken care of. Tim and Robert, I truly appreciate your kindness, your knowledge, and your patience. If I ever have any questions or concerns in the future, I will not hesitate to contact you. More

Do not buy a used car from this place. Despite what they say, do not believe that a thorough check has been done on the vehicle prior to being put on display for sale. Get a 2nd, outside, opinion. Not doing say, do not believe that a thorough check has been done on the vehicle prior to being put on display for sale. Get a 2nd, outside, opinion. Not doing so will cost you in the long-run when issues not seen by the human eye erupt within a reasonable 30-days of purchase. Luckily, I was able to detect the terribly frayed seatbelt (a major safety issue), but I didn't readily detect the door handle, which was wasn't securely attached. Within 30 days, that door handle literally fell off. The $4500 extended "super" warranty that I purchased did not cover the repair because the door handle, while integral to safely entering, exiting, and protecting the vehicle and my family, was considered a "trim" item, which is not covered. Nothing against the sales person. He was extremely nice and empathetic (hence the 5-rating for "friendliness," but ultimately, his hands were tied by managers who continue to give the phrase "used car salesman" a bad name. As a matter of fact, the manager even hinted that I could have loosened damaged the handle. In the 20 years that I have been buying cars, I've never seen a handle come off a car. Give me a break! I just paid the money. I did, however, get a miminal 50 dollar discount after having to sit through dumb "metaphors" about "brother's houses." Thanks, JR for that. In short, go elsewhere. While I see that this dealer has pretty good overall reviews, do you really want to take the chance that you'll fall in the unlucky category that I have fallen in?!!! Especially when making a $30,000 purchase?!!! My money is hard-earned and I'd rather not gamble with it. If this review makes one person thinks twice and go elsewhere, then the time I spent to warn the public is well worth it. I feel so strongly about this, that I will find other ways to post my opinion outside of this site. Caveat Emptor. I hope they spend the money I wasted well. More

I came in for a used Honda Civic and left with a new Honda Civic instead. Tim Kettler and team were able to make me a GREAT deal that I could not pass up. Though the process took a lot longer than exp Honda Civic instead. Tim Kettler and team were able to make me a GREAT deal that I could not pass up. Though the process took a lot longer than expected, everyone was professional, courteous and very patient. The team really listened to my needs/concerns and delivered customer service beyond my expectation. I would highly recommend Gwinnett Place Honda and Tim Keller! More

Just a pleasant experience from start to finish. I start my new car searching using the internet and then once I'm satisfied I come in, test drive, and purchase. I worked with Tim Kettler and he did a real my new car searching using the internet and then once I'm satisfied I come in, test drive, and purchase. I worked with Tim Kettler and he did a really good job. He was not pushy or arrogant like most car salesmen I've dealt with in the past. If Honda dealerships had more Tim Kettlers working for them they'd sell a lot more cars...IMO. More

Gwinnett Place Honda posted on 5/25/2010 Sales and Gwinnett Place Honda posted on 5/25/2010 Sales and Service I bought Honda civic from GPH. The worst experiecnce of my life. I was quoted a drive Gwinnett Place Honda posted on 5/25/2010 Sales and Service I bought Honda civic from GPH. The worst experiecnce of my life. I was quoted a drive out quote on the Internet by salesman Hamilton and then when got their to purchase the vehicle. They wanted at least $1000 more for the paint quoting and mud flaps so I walked out of the place very angry. After few days they contacted me and wanted to work with me and I told them the final purchase price was much cheaper than their offer. They told me to come in and they will work it out. It took 5 hours in back and forth negotioations even when I had quote from one other dealer. When I asked about the service coupon book or first oil change being free. The salesman response was yes we take care of our customers and first oil change is free. After purchasing the car and having 4500 miles on it, I contacted the service department and told them that I was told that first oil change is free. The lady I believe the name was Gena told me that's not the case and transferred me to the Internet Sales Manager. Who was very rude and basically said If you don't have it from us in writing than it is not free. I explained it to him the situation but he was still rude, so after few sentences I pretty much told him that I will never buty or recommend anyone to buy Honda from Gwinnett Place Honda. They will never ever have any business from me again. More

I contacted the dealership through the Internet. They responded quickly and politely. I made several requests for information and received timely manner. I visited the dealership after getting all my inf responded quickly and politely. I made several requests for information and received timely manner. I visited the dealership after getting all my information togther and when I compared my numbers to theirs there were no surprises. They were very friendly and helpful and delivered a fair price. I did not go with them in the end but it was not because of price or their service...it was their location relative to the dealer we ultimately went with. I would recommend them to anyone! Thanks Chad! More

Outstanding experience. Great price and great people. The best experience I have ever had buying a car in my 48 years. If you want a great deal and great people go here. I just moved from Fla to GA and The best experience I have ever had buying a car in my 48 years. If you want a great deal and great people go here. I just moved from Fla to GA and I was real happy with this dealer. Ask for Ted and Christian. GT More

Had a very enjoyable experience at Gwinnett Place Honda. I am very skeptical when it comes to visiting a car dealership. This experience has changed my opinion for the better. I was not hounded around eve I am very skeptical when it comes to visiting a car dealership. This experience has changed my opinion for the better. I was not hounded around every corner and felt very comfortable with everyone I came in touch with during my visit. I look forward to taking my new Honda CRV back to them over the near future for servicing. Tim very helpful and answered all of our questions quickly and in depth. We are very happy with our family's new purchase!!! More