Gwinnett Place Honda

I offer an overall rating to GPH of '5' I do his because of the luxury I was extended to deal solely with Reggie for my purchase of a 2011 Pilot. I did encounter 1 other person for a breief description of of the luxury I was extended to deal solely with Reggie for my purchase of a 2011 Pilot. I did encounter 1 other person for a breief description of offered accessories (Thank You Kristian) . Reggie was, to my wife and I the ideal salesperson. He was clear about his objective of making a good arms length deal. We were made to feel welcome. (Thank You Reggie). Regardless of whether I could have possibly gotten a better bargain, what was important to us was the trustworthiness of who we were dealing. We got what we wanted. I encourage any prospective buyer to seek Mr. Reggie Demande. You'll be greeted with courtesy and treated fairly with no punches. I am seriously considering another purchase from this young man for a Honda Ridgeline. We'll see. Purchasing a vehicle is a HARD thing to do. After reading all Post for GPH on this site it's Clear that even some customers can be difficult, but there is NO excuse for a sales representative to EVER be condescending or rude. Something apparently displayed by some sales personnel My answer is GO REGGIE. More

After dealing with a lot of Mickey Mouse and slow responses from other Atlanta area Honda dealers, GPH stepped up to the plate and provided me exactly what I wanted and did it in such a way that I di responses from other Atlanta area Honda dealers, GPH stepped up to the plate and provided me exactly what I wanted and did it in such a way that I didn't feel like I was getting "taken for a ride" at any point during the process. Tim Kettler, the Internet Sales Manager, was excellent to work with, espeically for someone like me with a busy schedule who doesn't have a lot of time to spend hanging out at the dealership or chatting on the phone trying to decide what to do. He answered 99% of our questions before we ever stepped foot on the lot, and he answered the rest of them once we got there. His knowledge of the vehicle and ability to help us make the deal work without a lot of pressure or "bait and switch" tactics went a long way to making the sale, and the good pricing that GPH gave us certainly helped also. Even when we ran into a few unexpected surprises (our fault, not Tim's), he helped us work through them without a lot of added pain and suffering. Also, Kathleeen Heagerty did a great job of working with us (and around our 3 kids) to make sure we understood all the little details, manuals, etc. and was very accomodating on helping us figure out what accessories we needed, etc. Last but not least, Jamal Gunn made the money side of things work as painlessly as that part of any transaction can be. He was no nonsense, helped us out where he could, and gave us great advice to help us make up our minds about things related to financing, warranties, trade-in payoff, etc. Bottom line: a bang-up job by everyone we worked with, and especially, Tim. Without his patience, understanding, and assistance, we would still be talking to those other guys and probably not getting very far. More

We worked with Tim Kettler to purchase our Honda Odyssey this evening. I communicated with him via email prior to coming to the dealership and he was extremely attentive, quick to respond and helpful in ans this evening. I communicated with him via email prior to coming to the dealership and he was extremely attentive, quick to respond and helpful in answering my questions. When we arrived on site for our appointment today, he was very pleasant and not pushy or aggressive in any way. He worked a great deal for us - even managing to get us new floor mats for our vehicle. We had a great experience thanks to Tim and others who assisted with our purchase. We are excited about our "new-to-us" car. More

I would like to say thanks for a great experience at Gwinnet Honda. In the past, I have found car buying to be cumbersome and very time consuming. Our recent car purchase with Gwinnett Place Honda was t Gwinnet Honda. In the past, I have found car buying to be cumbersome and very time consuming. Our recent car purchase with Gwinnett Place Honda was the total opposite. We were welcomed at the door, kept informed through out the process, and the matter in which our business was handled was top notch. Everyone we dealt with acted in a professional and courteous matter. We have already recommend Gwinnet Place Honda and Ernst Louis to our friends and hopefully they will be calling on you soon. Gwinnett Place Honda has gained a lifetime customer and we will defiantly visit them for our next car purchase. More

I gave Gwinnett Place Honda an excellent review based off of the experience that I had with Tim Kettler and Robert P. Turner. Tim Kettler was very patient with me and he understood all of my concerns. He wen of the experience that I had with Tim Kettler and Robert P. Turner. Tim Kettler was very patient with me and he understood all of my concerns. He went above and beyond in making sure that all of my concerns were taken care of and I truly appreciate that. This was my first car purchase and Tim made sure that is was a great experience. If I know anyone looking to purchase a car, I will definitely refer them to Tim. Robert Turner in financing was also excellent. I appreciate how he was able to show me the best options for my budget. Robert understood all of my financial concerns and took care of them. I do feel like I will always be able to look back at this experience and always know that I was in good hands and I was taken care of. Tim and Robert, I truly appreciate your kindness, your knowledge, and your patience. If I ever have any questions or concerns in the future, I will not hesitate to contact you. More

Do not buy a used car from this place. Despite what they say, do not believe that a thorough check has been done on the vehicle prior to being put on display for sale. Get a 2nd, outside, opinion. Not doing say, do not believe that a thorough check has been done on the vehicle prior to being put on display for sale. Get a 2nd, outside, opinion. Not doing so will cost you in the long-run when issues not seen by the human eye erupt within a reasonable 30-days of purchase. Luckily, I was able to detect the terribly frayed seatbelt (a major safety issue), but I didn't readily detect the door handle, which was wasn't securely attached. Within 30 days, that door handle literally fell off. The $4500 extended "super" warranty that I purchased did not cover the repair because the door handle, while integral to safely entering, exiting, and protecting the vehicle and my family, was considered a "trim" item, which is not covered. Nothing against the sales person. He was extremely nice and empathetic (hence the 5-rating for "friendliness," but ultimately, his hands were tied by managers who continue to give the phrase "used car salesman" a bad name. As a matter of fact, the manager even hinted that I could have loosened damaged the handle. In the 20 years that I have been buying cars, I've never seen a handle come off a car. Give me a break! I just paid the money. I did, however, get a miminal 50 dollar discount after having to sit through dumb "metaphors" about "brother's houses." Thanks, JR for that. In short, go elsewhere. While I see that this dealer has pretty good overall reviews, do you really want to take the chance that you'll fall in the unlucky category that I have fallen in?!!! Especially when making a $30,000 purchase?!!! My money is hard-earned and I'd rather not gamble with it. If this review makes one person thinks twice and go elsewhere, then the time I spent to warn the public is well worth it. I feel so strongly about this, that I will find other ways to post my opinion outside of this site. Caveat Emptor. I hope they spend the money I wasted well. More

I came in for a used Honda Civic and left with a new Honda Civic instead. Tim Kettler and team were able to make me a GREAT deal that I could not pass up. Though the process took a lot longer than exp Honda Civic instead. Tim Kettler and team were able to make me a GREAT deal that I could not pass up. Though the process took a lot longer than expected, everyone was professional, courteous and very patient. The team really listened to my needs/concerns and delivered customer service beyond my expectation. I would highly recommend Gwinnett Place Honda and Tim Keller! More

Just a pleasant experience from start to finish. I start my new car searching using the internet and then once I'm satisfied I come in, test drive, and purchase. I worked with Tim Kettler and he did a real my new car searching using the internet and then once I'm satisfied I come in, test drive, and purchase. I worked with Tim Kettler and he did a really good job. He was not pushy or arrogant like most car salesmen I've dealt with in the past. If Honda dealerships had more Tim Kettlers working for them they'd sell a lot more cars...IMO. More