Gwinnett Place Honda

I purchased a 2011 Honda Pilot Touring RES/NAV on 7/31/2013 at 10:00pm prior to purchase we advised Joseph/Dann that the vehicle had ants on the outside driver door. He advised that he would send the 7/31/2013 at 10:00pm prior to purchase we advised Joseph/Dann that the vehicle had ants on the outside driver door. He advised that he would send the vehicle for detail and the issue would get resolved. We took the vehicle home and within 24 hours the vehicle was infested with ants. We returned the vehicle on 8/02/2013 and Curtis suggested to fumigate the vehicle. We advised that we wish to return the vehicle, cancel the contract and return our check along with a letter for confirmation. Curtis advised Angela Shepard indicated that due to legal reasons they could not provide a letter. I requested to speak with her and he advised during this time she has left for the day. I requested to speak with Chad, he indicated that there was nothing he could do. Finally after 2 hours of back and forth, they finally agreed to provide a letter that the vehicle was returned due to ant infestation. At this point me and my 4 month old son had no way to get home and I asked Curtis what about the loaner vehicle. He indicated that that was off the table. I would NEVER recommend this dealership to anyone with a pulse. More

This was my second visit so far for service at Gwinnett Place Honda. I arrived with an emergency with my 2003 Honda Accord on my first visit, and Chuck greeted me immediately. Although, I didn't have an Place Honda. I arrived with an emergency with my 2003 Honda Accord on my first visit, and Chuck greeted me immediately. Although, I didn't have an appointment, I was able to be serviced right away. Chuck has always been very professional, helpful and resourceful in assisting with the maintenance of my 10 year old vehicle. He explains things to me very thoroughly and always looks for the most economical solutions, since he knows I'm on a tight budget. I even had a second emergency with my vehicle, very near closing time. I'm talking 5 minutes before closing; lights were off, garages down. However, he and the crew that were left there didn't hesitate to assist me, and didn't make me feel like an inconvenience in the slightest way. They didn't stop until they determined the real root of the problem. They are awesome, and I will continue to have my vehicles (current and future) serviced there. More

Just purchased my first new Honda....I cannot imagine the experience being anymore less complicated or enjoyable than the sales team and finance department made it! The staff and facility's appearance only w experience being anymore less complicated or enjoyable than the sales team and finance department made it! The staff and facility's appearance only went hand in hand with their professionalism, courteousness, and product knowledge. They focused on both what I was looking for in a new vehicle and what I needed to accomplish on the finance end of the deal. I will definitely be back when considering my next purchase. More

I worked up a deal here and bought a car. When I went in couple days there were some issues getting the car. They eventually resolved the problem really quickly and to that I am grateful. The sales person ( couple days there were some issues getting the car. They eventually resolved the problem really quickly and to that I am grateful. The sales person (Tony) was fantastic even with a tough situation. There was some issues but overall they took care of me. More

We bought a used 2008 Odyssey in 2010. At the time of purchase we were sold an extended warranty and maintenace contract. We were told, specifically, that these programs would cover all maintenance and purchase we were sold an extended warranty and maintenace contract. We were told, specifically, that these programs would cover all maintenance and non-conformance costs associated with the vehicle. Approximately a year after purchase the battery cable went bad- we were told the "warranty didn't cover it". After some degree of discussion we finally got the dealership to agree to cover it. Now our brakes are "glazed" and the dealership wants $260 (which would buy new rotors and pads) just to "resurface" the rotors (not "turn" them). Our Odyssey is housed in a garage and is driven only 15-18,000 miles per year. It seems everytime we go in for an oil change something else is wrong and it is never covered by either of the programs we were told would cover these costs. The service manager, Rick, is very matter-of-fact (doesn't take the time to explain anything- we had to google glazed rotors while there) and quickly found lower costs for the work within miles. My main issue is the dealership sold us an extended warranty and maintenance- assured us it covers "everything except tires" (their words not mine) and routinely hits us up for more cost everytime we drive in. The costs, when quoted, are higher than other local companies. So from our perspective the dealership sold piece of mind, tears that away when you come in, and over charges to fix problems they said the maintenance program would cover to begin with. More

Just purchased our 4th Honda from Gwinnett Place...a beautiful 2013 Pilot! Customer service was great as always! We will be back for our 5th! We always leave this place happy, whether its for service or beautiful 2013 Pilot! Customer service was great as always! We will be back for our 5th! We always leave this place happy, whether its for service or sales. Thanks GPH! More

Jeff is an excellent Salesman who was very thorough . He knows the product line, and answered every question we had. Albert is as good as any finance person we have dealt with over more than 50 years. knows the product line, and answered every question we had. Albert is as good as any finance person we have dealt with over more than 50 years. More

Excellent customer service! Would recommend this dealership to all my friends and family! Paul Hett was an excellent salesman and very awesome to work with! dealership to all my friends and family! Paul Hett was an excellent salesman and very awesome to work with! More

Gwinnett Place Honda is the best dealership in Atlanta. I recently bought my fifth new car from this dealership. In the past, I always went with a Honda Civic, but this time I decided to get the 2013 CRV EX. recently bought my fifth new car from this dealership. In the past, I always went with a Honda Civic, but this time I decided to get the 2013 CRV EX. I know I can always count on Gwinnett Place Honda for a pleasant, perfect car buying experienc.! The process is as smooth and simple as it gets. The salesmen I have worked with on every occasion were very knowledgeable and helpful. Jeff Sutherland helped me make the switch from Civic to CRV, and I could not be happier with my decision. He wasn't pushy at all, just extremely understanding and kind. He helped me set up the Bluetooth in my car, with voice contacts, and everything. I recommend going to Gwinnett Place Honda to all of my friends and family because my experiences have been so nice. I always leave Gwinnett Place Honda extremely happy, and will definitely be returning for my 6th new car from this dealership. More

We had an excellent experience...this was by far our best car purchase experience. Steven was very friendly and caring. Not at all pressuring. We felt as if he and Chad pushed to get us the best trade in val car purchase experience. Steven was very friendly and caring. Not at all pressuring. We felt as if he and Chad pushed to get us the best trade in value for our 2009 Odyssey. And then dealing with Albert was also a pleasure! We bought the service plan and the extended warranty! We highly recommend this dealer for a non-pressuring pleasurable car buying experience (which we never knew was possible before Saturday) :-) More