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Gwinnett Place Honda
Duluth, GA
2,511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 16, 2015
Jae Kim and Roni excellent service advisors If you are looking for some in service center who has complete knowledge about any kind of repair, always try find two persons Jae Kim and Roni, just If you are looking for some in service center who has complete knowledge about any kind of repair, always try find two persons Jae Kim and Roni, just tell them what problem you are facing in you car and left the solution for them. They will complete the job right. Plus their customer service is also excellent. More
by Naveed Mirza
Employees Worked With
Jae Kim, Ronnie Butler
July 15, 2015
Oil change Had a great experience with Jae Kim. He was very polite and informative. He went out of his way to show me one of the new HRV vehicles in the parking Had a great experience with Jae Kim. He was very polite and informative. He went out of his way to show me one of the new HRV vehicles in the parking lot and then walked me out to my car. I use GP honda because I always get good service there. I am currently driving my 6th honda and my daughter is on her3rd honda. Most have been bought at the dealership. More
by Kabeej
Employees Worked With
Jae Kim
July 15, 2015
Awesome Service Went in for an oil change yesterday and received phenomenal service. It was a bit busy (which can be expected around 12 noon on a weekday), but I gue Went in for an oil change yesterday and received phenomenal service. It was a bit busy (which can be expected around 12 noon on a weekday), but I guess everyone chooses Gwinnett Place Honda for a reason. Jae was very informative, helpful and always pleasant to speak to. He also kept me posted on what was left to be serviced through the wait. Great service! More
by britt12345
Employees Worked With
Jae Kim
July 11, 2015
Great customer care My experience with this dealership was outstanding.I went in with no money down and was able to get a brand new Civics .The sales rep Mr michael Heng My experience with this dealership was outstanding.I went in with no money down and was able to get a brand new Civics .The sales rep Mr michael Heng did all my paperwork in less than 2 hours.I am truly appreciate this car dealership.and i would recommend anyone in buying a Honda to buy at Gwinnett honda More
by Prayingmantis
Employees Worked With
Michael Heng
July 09, 2015
Easy A/C fix...FAILED! Time...WASTED! A/C was blowing heat. Honda asked for $150 to diagnose. After waiting for 2.5 hrs, they said compressor and clutch needs to be replaced ($660 after di A/C was blowing heat. Honda asked for $150 to diagnose. After waiting for 2.5 hrs, they said compressor and clutch needs to be replaced ($660 after discount). Walked out of the dealership since I could not afford that hefty price. Drove the car for 1 full week with windows down in the heat. Finally decided to take it to another mechanic. In less than 5 mins he found that the high pressure side of AC has too much charge in it. He vacuumed it out and put the right amount back. Took 10 mins overall. He didn't even charge me for it!!! Drove for another week and AC is still cold as ice. Basically, Honda technician failed to even do proper steps before quoting me for $660 (WOW)! Went back to the dealer and talked to the service manager Jay. He declined refunding me for the $150 which was a wrong A/C diagnosis by stating "I can't give you a refund because you got a second opinion". Hmmm...How else would I know that I'm not being spammed for $660?? Of course I would get a second opinion. I offered Jay to check my A/C components to confirm that nothing was replaced and A/C is cold as ice in order to give me the refund and he kept repeating himself, "I can't give you a refund because you got a second opinion"!!! Not to mention, their multi-point inspection was done wrong, too. It stated that I had good tires, battery (crank amp), and fluids are fine. Previous time I was there for oil change (5 months ago), they noted that I need a new battery and soon the tires should be replaced. This time they marked that all are in perfect condition. I did not replace the tires or charged the battery. Looks like whoever looked at my car did not want to spend anytime on it and just wanted to charge me for $150. More
by Majid
Employees Worked With
John Hicks, Rick Zarpentine
June 27, 2015
Oil change I met with met with mike and on both occasions i experience great service. I would definitely recommend mike crouch to any one great guy. I met with met with mike and on both occasions i experience great service. I would definitely recommend mike crouch to any one great guy. More
by Renaldob
June 17, 2015
terrible experience ever!! Don't even deserve a star. Definitely not a good experience working with him!! Most unprofessional dealer i have ever met. If i could bring time back, i would never ever work Definitely not a good experience working with him!! Most unprofessional dealer i have ever met. If i could bring time back, i would never ever work with him. More
by hhc1252
Employees Worked With
David Park
June 16, 2015
Very Professional Jeff Hawes has been my service advisor at least twice now & I have been very pleased with his professional demeanor. He clearly explains what needs to Jeff Hawes has been my service advisor at least twice now & I have been very pleased with his professional demeanor. He clearly explains what needs to be repaired on my 2000 Honda Accord SE and he even tells me what is NECESSARY to have fixed. As I'm aware, every company is trying to make a buck, but I think Jeff understands we aren't all millionaires and is honest in his service advice. Honesty is the best policy and I look forward to Working with Jeff in the future. More
by Mareezywee
Employees Worked With
Jeff Hawes
June 08, 2015
Horrible Experience Went there to look at a specific car my granddaughter was interested in buying. Spoke with a salesperson about a offer on that specific car. I came ba Went there to look at a specific car my granddaughter was interested in buying. Spoke with a salesperson about a offer on that specific car. I came back the next day to purchase that specific car and the manager tried to push another car that I was not there to buy. Only looked at one car, only made an offer on one car, only came to purchase one car and walked out with nothing. More
by Not happy
June 04, 2015
Great People! Great Experience! Great Car! I bought CPO 2013 Honda Pilot. Mike Pham was very professional in his approach from beginning to end, not pushy, very friendly and very knowledgeable I bought CPO 2013 Honda Pilot. Mike Pham was very professional in his approach from beginning to end, not pushy, very friendly and very knowledgeable. Low to no stress and a very smooth transaction. This was one of the best car buying experiences I've ever had!!! More
by luvinlife0424
Employees Worked With
Mike Pham
