Gwinnett Place Honda
Duluth, GA
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Great customer service I have had my Honda serviced at Gwinnett place Honda since I bought it from them. The customer service has always been great. My car is making a grind I have had my Honda serviced at Gwinnett place Honda since I bought it from them. The customer service has always been great. My car is making a grinding sound every once in a while, the service department has not found the cause of it yet, but the experience is always great with Gwinnett place Honda. I had had my other truck serviced by a different dealer in by gwinnett place mall and it is about as bad as you can get. SO the fact that we still have not found the problem , and I am still leaving a good review should tell you something. More
Honest, knowledgeable, insightful, responsive. I contacted Joel Abrams from a USAA Auto Circle referral experience more than one year ago. I thought at the time I was ready to purchase a new Honda. I contacted Joel Abrams from a USAA Auto Circle referral experience more than one year ago. I thought at the time I was ready to purchase a new Honda. I was driving a 1998 Honda Odyssey that I purchased in 2001. After my first conversation with him by phone, I knew that Joel would be the person I would purchase my car through. He listened to me, was knowledgeable, and understood my situation and his product, but he did not pressure me. He gave me information on several cars that matched my criteria in addition to the car I had identified and showed a willingness to continue to look for a car that would meet my needs. He followed up several times with me during my search that included looking at cars from other dealers. Ultimately, I dropped the idea of buying a car at that time, because I was building a new home and didn't want to spend the money. My car was still running well. A year year later, when my home was almost complete, I decided I really needed a new car that would give me confidence to drive the hour commute daily, so I contacted USAA again, but this time, because of my positive phone experience with Joel a year ago, I looked for a car at his dealership and specified to USAA that I would only deal with Joel. I know this sounds strange, but that is how strong my original impression of him was a year ago. I knew that If he had a car that met my needs, I would buy my car with his help. When we met in person, my feelings were reinforced. Joel is a genuine person with integrity and a good understanding of the product he is representing. He listened to my needs, he was flexible and supportive and discussed my options carefully. I Am thrilled with my new pre-owned certified Honda Pilot! Joel is the man! I'll purchase my next car with his help! More
Great Customer Service compared to other dealers I was shopping for an economical SUV/Crossover/Wagon and shopped around for a couple of months. I visited other dealers but no one came close to the g I was shopping for an economical SUV/Crossover/Wagon and shopped around for a couple of months. I visited other dealers but no one came close to the great customer service provided by Michael Heng at Gwinnett Honda Place. He was straight forward, honest, and always trying to accommodate my needs. He never tried to push any sales that did not fit my needs or interested me. I highly recommend his services. I knew what I wanted before I entered Honda and ended up purchasing a 2015 Honda CR-V with Navigation and heated seats :-) Exactly what I was looking for with a good price. More
Miscommunication with purchased extended warranty I have purchased several new Hondas from this dealership and never had any issues. A few years ago, I bought my daughter a used Lexus IS250 from this I have purchased several new Hondas from this dealership and never had any issues. A few years ago, I bought my daughter a used Lexus IS250 from this dealership and brought the extended warranty. Well, somewhere in the communication regarding the warranty, there was "miscommunication." I am told that the extended warranty goes back to the "birth" of the car. However, why am I concerned with a warranty back to the when the car was new when I didn't even own the car? Long story short, the warranty expired in January -- which we all felt was longer. We went to Lexus to have her radio fixed and the Lexus dealership gives me this bad news. I called Gwinnett Place Honda and have spoken with Albert Thompson each time. I explained to him that there was miscommunication when the warranty was discussed and "sold" to me because that is not what my daughter and I understood. It took numerous phone calls to Albert before I finally heard back from him and he said there was nothing they could do for me. I told Albert that I was asking them to at least meet me in the middle due to the miscommunication and all of the business I had given them. In the last few months, I even took my sister there to get her car. I asked Albert to please go back and talk to them again. Once again, I have left messages that have gone unanswered. Albert seems like a very nice person, but customer service and responsiveness is not high on their list. I am very disappointed and there are many other Honda dealerships to go to in Atlanta. More
New Car Purchase I came in for an oil change on my 2013 Honda Accord and drove away with a 2016 Honda Accord. Was not planning on this, but had a great experience an I came in for an oil change on my 2013 Honda Accord and drove away with a 2016 Honda Accord. Was not planning on this, but had a great experience and is very satisfied. More
Excellent service I would like to express my extreme satisfaction with this Honda dealership. The staff was extremely helpful especially Clement Iyoha and Chad Mills.I I would like to express my extreme satisfaction with this Honda dealership. The staff was extremely helpful especially Clement Iyoha and Chad Mills.I would recommend this dealership and staff to everyone. They made sure they put my daughter in a safe car and for that I'm extremely grateful. God bless. Thank you Xiomara Mejia More
A Lovely Experience! Joseph Yim and Ila Bankston could not have made this process any better. They were professional, knowledgable and I was able to afford a new CRV when Joseph Yim and Ila Bankston could not have made this process any better. They were professional, knowledgable and I was able to afford a new CRV when I expected to buy used. I could not be more pleased. More
Excellent Service Mr. Mansoor Butt is very professional and highly experienced person at Gwinnett Place Honda. He provided us with excellent customer service. We will Mr. Mansoor Butt is very professional and highly experienced person at Gwinnett Place Honda. He provided us with excellent customer service. We will definitely shop here again. More
Dealing with Jayson was a breath of fresh air. This was by far the easiest car purchase I have had yet. I was able to negotiate the price of the car via email without the sell tactics used at othe This was by far the easiest car purchase I have had yet. I was able to negotiate the price of the car via email without the sell tactics used at other places. I used consumer reports /truecar service and GPH honored the price with additional discounts. My communications were with Jayson Rollins and Joseph Yim. I was able to finalize the price total with Jayson via email and go into the dealership for a test drive without him trying to "sell me". Dealing with Jayson was a breath of fresh air. He was the major reason I actually bought the car at this dealership. Met various individuals at this dealership which most were nice and easy going. The only thing I didn't appreciate was the final minutes of my interaction with the finance guy when it came down to the extended warranties. I won't mention his name because overall he was a great guy and I enjoyed my interaction with him, but he did his hard sell on the extended warranties. I never told him I wanted it, but he still tried to slyly include it while signing all the documents which left a bad taste in my mouth. He could have been worse though as I have experienced worse so I won't let this deter me from coming back when purchasing another Honda. More
No hassle I dealt with Kendyl Brown and had a very good experience I was very busy so he came to me to finish all the papers needed to finish the deal. I would I dealt with Kendyl Brown and had a very good experience I was very busy so he came to me to finish all the papers needed to finish the deal. I would definitely recommend Kendyl to others. Thanks Kendyl. More