Gwinnett Place Honda

False Advertisement Their internet sales team is full of liars. They sent me an invite to come test drive a new Honda, and I would get a $25 visa gift card for doing so. Their internet sales team is full of liars. They sent me an invite to come test drive a new Honda, and I would get a $25 visa gift card for doing so. They sent me numerous emails, constantly reminding me that this offer was still available. I decided to print it off and go in, as I was thinking of getting a new car. When I got to the dealership, I had to wait 20 minutes in their lobby before I even got to talk to anybody and let them know why i was there. I finally got to talk to a salesman (Mansoor), and he let me know he'd take care of the gift card after I test drove the car. Well, after the test drive, he takes the offer to the internet sales manager who told him Gwinnett Place Honda no longer associates with the company who issues the gift cards. I told him that I specifically came to GP honda because they kept inviting me and telling me about this offer, and he made nothing of it. The manager would not even come talk to me. Then Mansoor offers me a free tank of gas on my current vehicle, which would have been fine. Then he backtracks and says he can't find his internet sales manager, but the "next" time I come to Gwinnett Place Honda, he would take care of me. Well guess what, after this terrible experience, I won't ever be back. My family has bought 4 Hondas from here in the past, but we will not be buying anymore. Don't set false advertisement to your customers, then not honor them when they arrive. More

Wrong information I have bad experience, they called me for honda crv 2014 LX for which they provided me the quote and the link to see the vehicle. After ensuring it wa I have bad experience, they called me for honda crv 2014 LX for which they provided me the quote and the link to see the vehicle. After ensuring it was within my budget I called them and confirmed the appointment same day. But when I went there, they said they are not able to get the information of the car so they will call me next day. But no one called and when I called they told it was sold. But when I again went to check the same vehicle it was showing available but price was increased by 3K. More

Service excellence and honesty Living in Orlando my daughter brought her Honda Accord in to the local Honda shop for general service. She was told her car IMMEDIATELY NEEDED $1,591 Living in Orlando my daughter brought her Honda Accord in to the local Honda shop for general service. She was told her car IMMEDIATELY NEEDED $1,591 worth of work with various belt replacements and adjustments with regard to tension and timing. As she was planning to drive to Atlanta in a few weeks she held off until she arrived here. John Hicks, Gwinnett Place Honda service manager was surprised a car with only 75,000 miles needed that kind of work but said he would check. He turned the project over to technician Rick Zarpentine who promptly went to work on the car. A total of $61 was billed and Rick told my daughter she was 30,000 miles away from needing the kind of work that was being told to her in Orlando. John, Rich and Gwinnett Place Honda saved my daughter $1,530 and provided an honest and trusting experience. Thanks Gwinnett Place Honda More

Not happy with the dealership We are in the market for a hatchback and test drive a Honda Fit here. A salewoman greeted us at the door and showed us the car. She was nice and helpf We are in the market for a hatchback and test drive a Honda Fit here. A salewoman greeted us at the door and showed us the car. She was nice and helpful at the beginning. We made clear that we did not want to buy today and would like to test other makes. After a short test drive, she kept asking my wife why we did not want to buy today. She asked multiple times that make my wife uncomfortable and my wife responded with a reason related to our visa status. After that, the salewoman then asked what visa we had now... and we sensed a frustration in her. She came back to the office and told the story to her manager and other staff there and we could hear that, we felt like "Oh, no expect of a buy with this visa...". Maybe it's the rule here that all sale staff need to find out why customers do not want to buy? Not sure. But we were not happy with the process. Our recommendations to the dealer: 1) do not push customer to buy and do not try to squeeze answer from them on why they do not want to buy right away (other dealerships respect our decision and nicely ask to come back when we make decision, no questions); 2) do not judge customers by their visa or immigration status and do not discuss such information publicly when other staff around; because those customers are serious about buying (they do not test drive for fun) and they may have enough cash to buy any Honda they want More

Service Visit Luis is the most polite, courteous, lovely man that I have ever had the pleasure of working with at Gwinnett Place Honda. He has me leaving with a smi Luis is the most polite, courteous, lovely man that I have ever had the pleasure of working with at Gwinnett Place Honda. He has me leaving with a smile on my face every time. More

Mike Pham provided an amazing experience!!! Mike Pham was my sales person. He really went above and beyond to help me get into the car I wanted. He really made this an awesome sales experience Mike Pham was my sales person. He really went above and beyond to help me get into the car I wanted. He really made this an awesome sales experience I wont forget. Mike really listens and will with out a doubt get that car you want and give you money saving options. Trust me If you are in the market to buy a car, give Mike a call. He will get you into the car you want! I high Recommend Mike Pham. Marquis was the finance guy who also was absolutely amazing. More

Wonderful!!!! Shon Hood was our dealer and he made us feel like family! He did a wonderful job teaching us about important aspects of a car and how to best purchase Shon Hood was our dealer and he made us feel like family! He did a wonderful job teaching us about important aspects of a car and how to best purchase one. The office personnel were very polite and caring. I was even able to charge my phone while there and I didn't even have a charger. The paper work was hassle free and very simple. Shon really took care of us and my husband left with the car he wanted. I would highly recommend this Honda location and let dealer Shon Hood help you find the car you want too! More

Michael Heng was an absolute pleasure to work with I was in a very unique situation. I was flying in to Georgia on Thursday to start a new job the next Monday. I didn't have a GA drivers license, and I was in a very unique situation. I was flying in to Georgia on Thursday to start a new job the next Monday. I didn't have a GA drivers license, and I didn't know anyone who could pick me up from the airport. I could test drive cars in upstate New York, but I couldn't visit any of the dealerships that I was going to be potentially buying from. I test drove cars with my wife and was deciding between the HR-V and the Fit when I contacted several dealerships around Atlanta looking to figure out what it would cost to get me in each car, and which, if any of them, could get me in the car on Thursday night. Michael was not the only one to respond to me with reasonable pricing that could coordinate transit from the airport to the dealership, but he was the one I was most impressed with. I spoke with multiple dealerships by phone, but Michael provided a few key differentiators: Michael was the only person at his dealership to contact me. He even followed up with me on the same day on his day off. He understood and remembered my situation. He didn't try to give me a "low price" that excluded taxes and fees, but gave me transparent pricing. He approached hurdles such as a lack of a GA drivers license and my late arrival at the airport with confidence that we could solve any issues. Ultimately, it was that last point, a quiet confidence that Michael would make this easy and that things would go smoothly that caused me to go with Gwinnett Place Honda. And they did. The entire process was smooth. I got my GA license on Friday morning and returned to the dealership around noon to finish up the process, and I am thrilled with the car and the service I received. I was also glad that there was no high pressure sales at any point in the process, even when talking with other people at Gwinnett about car options and service package options. I am very glad to have chosen Gwinnett Place, and more specifically, that I was able to work with a great guy like Michael through the whole process. More