Gwinnett Place Honda

I’ve been a customer here for nearly **8 years** (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week due to a serious communication and authorization failure. On **Wednesday, 1/28**, I brought my wife’s Pilot in for the **100k service**. The initial estimate was **$3,100**. Later that day, I received a revised quote for **$4,100**, which I **approved via Honda’s text authorization link at 3:22 PM**. After approval, **no one contacted me** to advise of any further price change. My wife picked the vehicle up on **Thursday, 1/29**, and was charged **$5,100**—**$1,000 more than the approved amount**. There was **no call, no verbal authorization, and no notice** prior to pickup. Compounding the issue, **there was no way to view or retrieve the approved estimate, line-item summary, or authorization documents afterward via the text system**, leaving no visibility into what changed or why. When I raised the issue, the service manager stated the work “should have been” around **$6,200** and that I was “helped out” by being charged $5,100. That explanation does not address the core issue: **charging more than the authorized amount without customer approval or transparency**. The service manager called me on **Friday, 1/30**, confirmed everything was “documented,” and declined to make any adjustment, despite nearly **8 years of service history and zero prior complaints**. This is not a pricing dispute—it’s a **process and trust failure**. I’ve taken my business elsewhere and recommend Honda corporate review this dealership’s **authorization, documentation access, and communication practices**. More

I’ve been a customer here for nearly **8 years** (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week due to a serious communication and authorization failure. On **Wednesday, 1/28**, I brought my wife’s Pilot in for the **100k service**. The initial estimate was **$3,100**. Later that day, I received a revised quote for **$4,100**, which I **approved via Honda’s text authorization link at 3:22 PM**. After approval, **no one contacted me** to advise of any further price change. My wife picked the vehicle up on **Thursday, 1/29**, and was charged **$5,100**—**$1,000 more than the approved amount**. There was **no call, no verbal authorization, and no notice** prior to pickup. Compounding the issue, **there was no way to view or retrieve the approved estimate, line-item summary, or authorization documents afterward via the text system**, leaving no visibility into what changed or why. When I raised the issue, the service manager stated the work “should have been” around **$6,200** and that I was “helped out” by being charged $5,100. That explanation does not address the core issue: **charging more than the authorized amount without customer approval or transparency**. The service manager called me on **Friday, 1/30**, confirmed everything was “documented,” and declined to make any adjustment, despite nearly **8 years of service history and zero prior complaints**. This is not a pricing dispute—it’s a **process and trust failure**. I’ve taken my business elsewhere and recommend Honda corporate review this dealership’s **authorization, documentation access, and communication practices**. More

This was a painless car-buying process. Sean Reid was friendly and knowledgeable. Thank you. Sean Reid was friendly and knowledgeable. Thank you. More

Tony samad made buying my civic such a great experience! Super helpful, knowledgeable, and easy to work with. I’d highly recommend him. Super helpful, knowledgeable, and easy to work with. I’d highly recommend him. More

I worked with Marcelin at Gwinnett Place Honda during the process of my eventual purchase (of a used Ranger Raptor), and I was so pleased with his patience, the time he took to answer allll my questions, the process of my eventual purchase (of a used Ranger Raptor), and I was so pleased with his patience, the time he took to answer allll my questions, the fact that I never felt any pressure from him while taking the time to make my decision… and then even after my purchase, he continued to go out of his way providing excellent customer service to me. The entire experience at the dealership was pleasant. I definitely recommend if you are in the process of looking for a new (or new-used) car! More

We had a great experience with Aron Hagos when we bought our car from Gwinnett place Honda. When I am ready to buy another one, definitely will go back to him our car from Gwinnett place Honda. When I am ready to buy another one, definitely will go back to him More

WE BOUGHT A CAR WORKING WITH SEAN REID. HE WAS FRIENDLY, EFFICIENT, KNOWLEDGEABLE. HE WAS NOT THE STEREOTYPE OF A PUSHY CAR SALESMAN. HE WAS PLEASANT TO WORK WITH - AND IT FELT LIKE HE WAS HE WAS FRIENDLY, EFFICIENT, KNOWLEDGEABLE. HE WAS NOT THE STEREOTYPE OF A PUSHY CAR SALESMAN. HE WAS PLEASANT TO WORK WITH - AND IT FELT LIKE HE WAS REALLY TRYING TO GET US THE BEST DEAL POSSIBLE. WE LOVE OUR CAR AND WE WILL SPREAD THE WORD ABOUT SEAN. More

I bought a new vehicle on 12/09/25 from salesman Carlos and he was pleasantly not pushy and helped me get the deal i needed to get my car, loved Carlos and love my new car and he was pleasantly not pushy and helped me get the deal i needed to get my car, loved Carlos and love my new car More

Had the pleasure of working with Sean - he was great! Thanks for your support and service! Highly recommend. Thanks for your support and service! Highly recommend. More

Bobby Son was awesome! Patient kind never pushy and helped me with a great deal!! Step by step he always communicated with me every step of the way. If anybody needs a car Patient kind never pushy and helped me with a great deal!! Step by step he always communicated with me every step of the way. If anybody needs a car ask for Bobby! More