Gwinnett Place Ford

The dealership does an overall great job with their customers and how they treat their customers. Specific to my issue there was an issue with the lug nuts being too swollen to be removed without damag customers and how they treat their customers. Specific to my issue there was an issue with the lug nuts being too swollen to be removed without damaging them. So, I was told the charge to replace them along with labor I assume was $145!!! My question for Ford is why use aluminum lug nuts that have a tendency to swell when there are cheaper options like high polish steel lug nuts that can be used and don’t have this issue since steel is far less malleable than aluminum other than to have your customers pay for them to be removed and replaced periodically and that’s NOT what I would expect from the dealership that I’ve trusted to purchase two different vehicles from. More

Marcus in service was there to help as soon as I pulled in. He took my information and let me know he would contact me and did so without checking. Thanks for the help in. He took my information and let me know he would contact me and did so without checking. Thanks for the help More

Service technicians always explain the work being done to your car. They have a good waiting area where you can wait for your service to be completed. your car. They have a good waiting area where you can wait for your service to be completed. More

Excellent customer service. The best since owning a Ford vehicle. Thank you very very much. Chow! The best since owning a Ford vehicle. Thank you very very much. Chow! More

They were done in less time than we were told. Kept us informed on the time line. Kept us informed on the time line. More

Service department was addressed the issues with my vehicle in a timely manner and was very upfront about the repairs and costs. vehicle in a timely manner and was very upfront about the repairs and costs. More

Called to make an appointment to have my vehicle looked at and was told I would have to drop it off for several weeks. I was not allowed to make an appointment or bring it in when I was next in line. Narro at and was told I would have to drop it off for several weeks. I was not allowed to make an appointment or bring it in when I was next in line. Narrow minded backwards business model. I travel the country for work and go to the dealer in every state. Gwinnett and 5 Star Ford are the only two dealers I have ever encountered who demand this. What a shame. Thank goodness the other local dealers are customer focused. Shame on you Gwinnett. More

Fast Amazing Service Thanks Mike you were great & my car is up & running quickly! TY is up & running quickly! TY More

Service Dept kept me I. The loop as work was performed on my vehicle during service work. The loop as work was performed on my vehicle during service work. More