Gurnee Volkswagen

Excellent customer service! Rich, Sandi both of these gentleman were great but didn’t know about bad brakes on rear!! But other than that it was an experience. Rich, Sandi both of these gentleman were great but didn’t know about bad brakes on rear!! But other than that it was an experience. More

Very good communication with Mike in the status of my vehicle. Everything was covered from my extended warranty. vehicle. Everything was covered from my extended warranty. More

Horrible customer service they wont help you with your problems, sold me a vehicle with problems and they are unwilling to fix it problems, sold me a vehicle with problems and they are unwilling to fix it More

The entire process was smooth. I got the car of my dreams and Ron my salesperson was fantastic. I got the car of my dreams and Ron my salesperson was fantastic. More

Traded in BMW X5M for a Model X. Thank you Rich, Tyler and rest of staff. Appreciate everything. Cheers, Thank you Rich, Tyler and rest of staff. Appreciate everything. Cheers, More

The work on my car was completed quicker than the quoted time. And my car is washed before it's returned to me! time. And my car is washed before it's returned to me! More

The service was good. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. More

The dealer sold me a truck not safe for on road driving. Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the t Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the truck is going to leave the pavement over bumps. This would have been found on the test drive if Ron Monaco the salesman didn't make me get off the freeway after one mile. To top this terrible experience off, after I told Rocco the sales manager that I wasn't interested in any additional services for the truck, only the amount we agreed upon for the truck, tax, title, registration and documentation fees, the finance agent slipped in a $4K warranty and $2,515 "Smart Diver" service in the paperwork where I missed it. I told him I wasn't interested in a warranty and he said it's "included in the purchase at no additional cost" so I left it alone. The "Smart Driver" service was never even mentioned, literally have no idea what it is, but was charged for it. I have filed a formal complaint with the Better Business Bureau, buyer beware! More

Tyler Stein was our sales associate and he was excellent. We brought several generations of our crazy family to the dealership and he was accommodating and warm to our whole crew. He was very helpful and w We brought several generations of our crazy family to the dealership and he was accommodating and warm to our whole crew. He was very helpful and was willing to spend and give us the time we needed. When my mother in law asked for his personal phone number so she could call him on his birthday he didn't hesitate and gave it to her! I feel like we got an acceptable deal on a good used car. The only ding I'd list is that when we picked up the van the low tire pressure light was on. I took it home, filled up the tires and reset the sensor, no problem. Seems like something they could have attended to. Otherwise a very pleasant experience. More

Worst car buying experience I have ever had. Would not return if the car was free. Would not return if the car was free. More