Back

Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews

6301 W Grand Ave

Gurnee, IL

60031

Directions

By Type

1,179 Reviews of Gurnee Volkswagen

April 04, 2018

Buying a 2018 Beetle I was treated very well in purchasing my new car. Bill Prince was very informative, not pushy, knew the vehicle well of my questions and not in a hu More

by Lynn2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Newman
Apr 05, 2018 -

Gurnee Volkswagen responded

Hi Lynn, Yes, they are very fun to drive and we love them too! Thank you for sharing your experience and showcasing how great our team really is. We look forward to your next visit.

March 07, 2018

Great Service Angel does fabulous work ad customer service rep. No waiting for service, yea! I was in and out of my oil change/tire rotation in less than an hour. More

by Brooklynbetsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 08, 2018 -

Gurnee Volkswagen responded

Hi Brooklynbetsy, Thank you for leaving us a wonderful review. It sounds like you had a quality experience with Angel! We are thrilled to learn you had a pleasant experience with our team. We strive to provide fast and efficient service to our guests. We appreciate your business and look forward to seeing you in the future.

February 28, 2018

New car purchase General manager helped in the deal sales staff was good they are working on resolving the small issues that were on the car when i picked it up More

by 2017altrack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Marquiez
Mar 01, 2018 -

Gurnee Volkswagen responded

Thank you for your superb five-star review. We are thrilled Josh was able to help you finding the right car and deal. Enjoy your new ride! Let us know if you need anything.

February 17, 2018

2-15-18 oil change visit Gurnee VW is under new management. The service rep's (Kip & Angel) were very helpful & informative, and I talked with the service technician who perf More

by Creek10@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip & Angel
Feb 18, 2018 -

Gurnee Volkswagen responded

Thank you for the great review! We appreciate hearing about your service experience, and will make sure to let Kip and Angel know they offered helpful service. If there is anything else we can do for you, please do not hesitate to reach out to us at any time!

February 16, 2018

Angel and staff were all great! All of the staff, sales and service, at GVW have been great to us. This is our third car with them and I am sure we will stay with them as long as the More

by amy25kea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Newman
Feb 16, 2018 -

Gurnee Volkswagen responded

Amy, Thank you so much for taking the time to write a review. We are beyond thrilled to hear you received a high level of customer service from Vladimir and our team. Congratulations on your brand new ride! We look forward to seeing you in the near future.

January 20, 2018

Old car done! I hate that I had to give up my EOS, but I was treated very well by Sandi and the rest of the staff. Thanks! More

by 7V-Dubs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Jan 21, 2018 -

Gurnee Volkswagen responded

Hello, Thank you for sharing your comments Our team always wants to make sure that our customers have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back!

January 10, 2018

Excellent Sales & Service !!! My wife & I leased a 2017 Tiguan from Gurnee VW last January working with Bill Price. We had an extraordinary experience and would highly recommend th More

by Joe Schafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Price, Angel, Miguel, Sales Manager
Jan 10, 2018 -

Gurnee Volkswagen responded

Hi Joe, thank you for the five-star review and recommendation! We are pleased that you had such a great experience leasing your vehicle as well as getting service. Our entire team is always glad to help. Please let us know if you need anything else. We look forward to serving you again in the future.

January 07, 2018

Seatbelt repair Gurnee vw repaired my seatbelt at no cost. Seatbelt slid between the seat and the frame and locked. While there the mechanic noticed I needed a radiat More

by Worfsma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Newman, Victor Torres
Jan 08, 2018 -

Gurnee Volkswagen responded

Thank you for the five-star review and recommendation! We were happy to help you with your seatbelt repair and radiator flush. Please let us know if you need anything else. We look forward to serving you again in the future.

January 01, 2018

Rough start, but exceptional finish. Dedicated, personable, understanding staff. Listened to my concerns, worked with me to source the necessary part, confirmed availability, and installe More

by calilou62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Dan
Jan 01, 2018 -

Gurnee Volkswagen responded

Thanks for sharing your five-star review! We're happy our team provided you with an excellent experience. Please never hesitate to reach out if there is anything else we can do for you!

December 21, 2017

Hassle Free Maintenance I had purchased the service plan with my car. So everytime we bring it in for oil changes it's nice to not have to worry about the cost of paying for More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Dec 22, 2017 -

Gurnee Volkswagen responded

Tracy, Thank you for taking the time to write a review. We are ecstatic to hear Angel was there to assist you through the process. We appreciate your business!

...
108
...