Gurnee Volkswagen

Hands-down the worst new car dealership experience yet! DO NOT waste your time like we did. They seem to think the end consumer is so anxious for a car they overlook the massive bait and switch! Advert DO NOT waste your time like we did. They seem to think the end consumer is so anxious for a car they overlook the massive bait and switch! Advertised price was $8031 off MSRP. I 100% verified we actually qualified for $7031 so we knew it was $7031 off MSRP on a brand new 2024 VW GTI 380 SE. They enticed us with a Black Friday bonus deal of 0% financing for this exact car in stock for $15,000 so we intended to pay a little over $23,000 in cash and finance that $15,000. We arrived at 9:05am (they open at 9am) today 11/29/2024 on Black Friday and there are already several customers waiting ahead of us because all the salesman were late to get in (already a bad sign for us). Next we have to wait 10 minutes for a sales person to show up for work. He shows up, and the car runs out of gas 40 feet from it's parking space so they ran a brand new car with a high pressure fuel pump out of gas and chuckled and said this happens like 8 times a week and it's on purpose to keep them harder to steal. Alright so now we've wasted 20 minutes of our time and we sit in the salesman office who seems annoyed that we are immediately taking his time when he showed up late to work and he asked for our driver's license which I assumed was for test drive purposes. NO, he ran a credit check when he disappeared for 20 minutes and came back showing us the paperwork showing how we did qualify for the 0% but NOT for any single discount (so we had to pay MSRP to get the 0% on only $15,000). He could have simply told us ahead of time the 0% means no other discount but nope-- strung us along! BUT wait it gets worse because there is a mandatory $2000 'protection package' added on top of the MSRP. This isn't covid times any more buddy! We were expected to pay $33,000 cash (not $23,000 we calculated out) AND then still finance $15,000. We were never even offered to look at the car inside nor were we offered a test drive 1st... it was jump into numbers and here is what you will pay as if we would pay any price. We got up and walked out without even test driving or being offered even any water. Hands-down worst experience! We will never EVER set foot in ANY Bob Rohrman Auto group dealership again after this experience. We were ready to purchase TODAY but not after this horrible experience! BUYER BEWARE! Look at the other review warning about the Attorney General Consumer Fraud investigation and it all starts to make more sense! More

🚨 WARNING: Gurnee Volkswagen (Bob Rohrman Auto Group) Alert! 🚨 Illinois Attorney General Consumer Fraud Bureau is investigating multiple complaints of Vehicle Service Plan fraud, sales of salvaged vehic Alert! 🚨 Illinois Attorney General Consumer Fraud Bureau is investigating multiple complaints of Vehicle Service Plan fraud, sales of salvaged vehicles at Gurnee VW: Rocco Perry (former GM), David LaBahn (former finance manager) and Tyler Stein salesman were all working in concert to defraud me and many others. I recently had a horrendous experience purchasing a 2022 Tesla Model 3 from Gurnee Volkswagen. The dealership forced several unauthorized service plans totaling $6,000 and sold me a salvage vehicle from a COPART salvage auction that they falsely advertised as having minor damage. The vehicle had significant frame damage and was deemed unsafe for the road. Despite multiple complaints, including the Better Business Bureau, they refused to fully refund the unauthorized charges even after they took responsibility for their fraudulent practices. As a result, I have filed a lawsuit in the Circuit Court of Cook County, Illinois. If you’re considering doing business with them, think twice! Protect yourself by checking the civil court docket for more details on my case. For those who have had similar experiences, feel free to reach out to join the fight against such deceptive practices. @gurneevw #gurneeVW #rohrmancommunity #ConsumerFraud #CarDealerFraud #GurneeVolkswagen #BobRohrmanAutoGroup #LegalAction More

My first service on my ‘24 Atlas was all I could ask for. Professional, timely and very friendly. I would not even think of changing anything!! Professional, timely and very friendly. I would not even think of changing anything!! More

It's was an easy and pleasant sale experience. However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 At However the service center is the worst I have ever experienced. I 1st and and issue with a failed service on my board computer on my New 2024 Atlas and waited 3 weeks for a service appointment and a loaner. Even in week 4 there is still no loaner available and nobody can tell me when I could get the vehicle serviced. More

This was by far the best experience I’ve ever had for service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, re service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, resulting in half the price. The lady in the service department was nice, straightforward and followed through on everything she told me. Their shuttle drove me to my home in Buffalo Grove and drove me back when the service was complete. I will never, ever go to another VW dealership for service going forward. This place is the best! More

excellent service and staff! that all no need of more word just speechless it was a wonderful visit. that all no need of more word just speechless it was a wonderful visit. More

Stay far, far away from this dealership! If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments wit If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments with them. They even had me convinced to come back with the guarantee of securing a loan at a similar price. But as soon as I agreed and got everything in writing, they pulled a fast one on me. They ran my credit, everything checked out, they handed me the keys to what was supposed to be my new car, and even got me set up with the phone app. But just when I thought things were finally falling into place, the finance manager dropped a bombshell. He had the audacity to tell me that the numbers the general manager gave me were bogus and they couldn't honor the agreement we had. I specifically asked them to confirm with the finance team before running my credit, but they went ahead anyway, fully aware that the deal wasn't going to work out. Now, thanks to their lies and incompetence, I have a pointless hard inquiry on my credit score. They practically begged me to come back, only to pull the rug out from under me once I had the keys in hand. This place is a joke, run by fools who lack any sense of professionalism or honesty. Save yourself the headache and avoid this establishment in Gurnee like the plague! Zero STARS if I could ! More