Gurnee Volkswagen

Service was fine. Mask wearing by employees as well as customers in the waiting room was hit or miss - disappointed and concerned with seeing this. customers in the waiting room was hit or miss - disappointed and concerned with seeing this. More

Really great service, i really appreciate all the attention that was needed to give my vehicle service. And they also have a great waiting room if you wish to wait a while, and it front of a mall! attention that was needed to give my vehicle service. And they also have a great waiting room if you wish to wait a while, and it front of a mall! More

David was awesome. Made me feel so comfortable, no pressure, and everything was so easy. Very happy with my new car they did an awesome job making sure I got what I want! pressure, and everything was so easy. Very happy with my new car they did an awesome job making sure I got what I want! More

A refreshing change to deal with a well run dealership. I have been very happy with my purchase, Follow up, and salesman experience. I will do business with them again if the need arises. have been very happy with my purchase, Follow up, and salesman experience. I will do business with them again if the need arises. More

My experiece with Gurnee Volkswagen was much nicer than I expected. They worked with me to get me into the vehicle with the features I wanted. I am very satisfied with the experience. This is my second ve expected. They worked with me to get me into the vehicle with the features I wanted. I am very satisfied with the experience. This is my second vehicle within two and a half years from Gurnee Volkswagen. More

Jonathan and Andrew were both friendly and very helpful. They made it an easy enjoyable experience. Andrew went above and beyond providing car protection, showing he cares about his client. They made it an easy enjoyable experience. Andrew went above and beyond providing car protection, showing he cares about his client. More

Jovonn was the Sales Person I worked with and he was awesome!! He was patient and made the whole car buying process very easy. He knew the inventory and specs and features of the cars. He went above awesome!! He was patient and made the whole car buying process very easy. He knew the inventory and specs and features of the cars. He went above and beyond to ensure that I found the car that I would love. I ended up purchasing a Golf GTI and I love it!! More

David was a joy to work with, being my first car being bought by myself he worked to make sure what I wanted in the car was being met and making sure I would be happy with the purchase. Overall, great exp bought by myself he worked to make sure what I wanted in the car was being met and making sure I would be happy with the purchase. Overall, great experience More

I spent 4 hours there and nothing got done. They tried selling me on items my car did not need (new front and rear brakes on a car that’s just over a year old, transmission service). I went in for my chec selling me on items my car did not need (new front and rear brakes on a car that’s just over a year old, transmission service). I went in for my check engine light, was told they needed to order a part and I would have to come back next week. Got gas the next day and my check engine light went off. Wondering if I really needed that part they claimed i needed. Four hours spent there for nothing. More

I feel you are soo over priced and when I bring something to their attention it's never resolved or the steps are not taken to diagnose. They should take the vehicle out for a ride to see if the problem is n to their attention it's never resolved or the steps are not taken to diagnose. They should take the vehicle out for a ride to see if the problem is noticeable and not be told "maybe my driving has changed" More