Gurnee Volkswagen

Extremely poor service. It was raining when I get there, and the 2 people who saw me pull up didn't have the courtesy to move the vehicle sitting in front of me so I wouldn' It was raining when I get there, and the 2 people who saw me pull up didn't have the courtesy to move the vehicle sitting in front of me so I wouldn't have to get wet. After 5 minutes of waiting, I had to get out in the rain. On top of that, it took 2 hours and 15 minutes for them to do my inspection and they couldn't even reset my inspection notice in the vehicle. They said only 2 people who worked there could do it and they were both off work that day. Talk about inconvenience. They shouldn't have even scheduled me to come in unless 1 of those 2 workers were in. Also, I needed to use the bathroom multiple times and the women's bathroom only had 1 out of 7 lights working. I had to pee in the dark. What a joke. More

Great dealership, have been there multiple times over the last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend them More

Purchased a new vehicle that I was informed by salesman was equipped with a safety feature. After purchase (same day) I realized it did NOT have the feature installed and contacted the dealership the next was equipped with a safety feature. After purchase (same day) I realized it did NOT have the feature installed and contacted the dealership the next day. Asked to speak with general manager but was only able to speak with sales associate. I communicated that, due to the circumstances (which also involved inaccurate information on VW's corporate website) wanted to exchange the vehicle for a different model. I received an unclear response from the sales associate and decided to visit the dealership in-person. I was initially told the deal would be "unwound" and I could shop for another new vehicle. Believing that the dealership was going to work with me, I selected another vehicle. After selection I was presented with new paperwork showing they were attempting to take the new vehicle back on "trade" (with a loss of several thousand dollars). After repeated back-and-forth with the sales associate and the sales manager I was able to walk the deal back. I realize unwinding vehicle sales is voluntary for the dealership, however after I was informed they would do this I should not have been bait-and-switched into a deal that did not honor what they had promised. This is unfortunate as I will be purchasing another VW in the coming weeks and would have taken my business back to Gurnee VW if things were handled in a responsible and ethical manner. More

kind salesman, no pressure, helpful, great selection of cars, would recommend to friends and family cars, would recommend to friends and family More

Pathetic customer service. I bought a Nissan gtr from this dealership which was probably the highest priced car on their parking lot. Drove 5 hours and 30 mins to pickup this c I bought a Nissan gtr from this dealership which was probably the highest priced car on their parking lot. Drove 5 hours and 30 mins to pickup this car and also bought the warranty. When a year passed I had some major engine issues but the warranty refused to cover It because the dealership sold me a warranty they never should have sold in the first place. I tried to get ahold of the manager for a month and only was able to reach him twice. I also sent them emails. Currently the complaint has been filed with the attorney General. I would recommend no one to buy their cars from this dealership as their service is pathetic. More

Coming to this dealership was a fantastic decision, my salesman was very professional and I felt very comfortable working with him. Everything went quickly and very smooth, I appreciated that as well. I salesman was very professional and I felt very comfortable working with him. Everything went quickly and very smooth, I appreciated that as well. I would highly recommend this dealership More

Very prompt and courteous assistance. Sandi was very personable and helpful in locating the car we wanted. Sandi was very personable and helpful in locating the car we wanted. More

Gurnee VW changed my tire and put back unmatching ugly black hardware. I have Ring doorbell footage showing I left for the dealer that Morning with matching hardware. They claim I am incorrect. Nonet black hardware. I have Ring doorbell footage showing I left for the dealer that Morning with matching hardware. They claim I am incorrect. Nonetheless, they said they'd rdered me new hardware and I still don't have it. More

Great place! Don’t judge it off Bill in service. He is unfriendly and it’s unfortunate because everyone else is very helpful and great to work with. Don’t judge it off Bill in service. He is unfriendly and it’s unfortunate because everyone else is very helpful and great to work with. More

I feel as though my car was not looked at until a few hours after my appointment. I believe this was because they new I was dropping my car off instead of waiting. After my appointment my rain sensin hours after my appointment. I believe this was because they new I was dropping my car off instead of waiting. After my appointment my rain sensing windshield wipers no longer function properly and my rear view mirror rattles when driving. I now have a follow up appointment for this Saturday at 8:00 to address wipers and mirror. More