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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
September 13, 2022
Will never take my car there again. They are untrustworthy and can not be trusted. They are only concerned with charging the people who bring their vehicle in. They are untrustworthy and can not be trusted. They are only concerned with charging the people who bring their vehicle in. More
by mschae1997
Verified CustomerEmployees Worked With
Mike and Bill (service manager)
September 13, 2022
The salesman was very helpful and informed me of a lot of different features that was included with my truck. different features that was included with my truck. More
by SONS
September 12, 2022
This dealership lost my trust. They tried to overcharge me $1,000 on my last visit for service for work never done and parts not used. This is the fourth survey I have compleated They tried to overcharge me $1,000 on my last visit for service for work never done and parts not used. This is the fourth survey I have compleated and never got a response. Maybe I will get a fifth survey. More
by cllowe
Employees Worked With
Employee not listed.
September 12, 2022
Good service and fast thanks for your service since you arrived the atencion is favorable thanks again arrived the atencion is favorable thanks again More
by LUVIANOS.JESSICAE
Employees Worked With
September 09, 2022
They were good for finding me car good car to take home so thank you for your work. so thank you for your work. More
by Kahmile
Employees Worked With
September 08, 2022
The salesperson was very courteous and professional and if he had any questions made sure to get clarification. Management and Finance Dept made it a point to get to know us as customers and work with us d if he had any questions made sure to get clarification. Management and Finance Dept made it a point to get to know us as customers and work with us during the sale. All individuals were thorough and follow up was well handled by sales. More
by LMS
Employees Worked With
Chris Hayman (sales), Rich (finance), Bob (management)
September 06, 2022
Wish i didn't buy my car from you. Was going to upgrade to a R or 20th but probably not now Was going to upgrade to a R or 20th but probably not now More
by Xxxxxxxxxx
Employees Worked With
September 06, 2022
Bill Sumner in the Gurnee VW Service Department is professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any busi professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any business I’ve worked with, with the exception of the sales and parts department. I hope Bill stays, he clearly knows what he’s doing. More
by cswanson
September 06, 2022
Bad experience, I bring my VW in for oil change and it took your team almost 2 1/2 hrs just to do oil change. I will never coming back to your place again and I will tell all my friends not to bring their took your team almost 2 1/2 hrs just to do oil change. I will never coming back to your place again and I will tell all my friends not to bring their car to you guys. More
by A.AGUILAR7221
Employees Worked With
September 06, 2022
Good response and service. Prompt with the service. Was happy with the outcome of the service. Prompt with the service. Was happy with the outcome of the service. More
by medha.bhargaw
Employees Worked With
