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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
October 11, 2022
Good, except for the lobby construction and noise, but noise comes with the construction part noise comes with the construction part More
by mkoehlerking
Employees Worked With
October 08, 2022
Got me in on time didn’t take long to complete service thanks for the car wash thanks for the car wash More
by JAMES.SLAY.JR
Verified CustomerEmployees Worked With
October 08, 2022
Service was fine, front desk assistance was terrible. Both individuals at the desk simple look at you and then go about their day. The lady at the front also acted entitled and felt that she knew everyth Both individuals at the desk simple look at you and then go about their day. The lady at the front also acted entitled and felt that she knew everything and we as the customer should shut our mouths and just agree to be upcharged. This is my first time using the dealership for car issues and I would not go back. More
by KATYHOLTHAUS13
Employees Worked With
October 05, 2022
Great place to buy a vehicle, helped me pick a car I liked and worked with me to get it in my budget. liked and worked with me to get it in my budget. More
by CARRASCO879
October 05, 2022
This delearship had the car we’ve been looking for, a car that is not easy to find (VW Golf Alltrack SE), and Tyler worked with us despite our distance (living in another state). He was communicative which that is not easy to find (VW Golf Alltrack SE), and Tyler worked with us despite our distance (living in another state). He was communicative which was very much appreciated and helped deliver our new car in a timely fashion. We’re very pleased and thankful for their excellent service. More
by Steph
Employees Worked With
Tyler and Rich
October 04, 2022
How would rate a shop if it took them 4 hour to do your oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer told me it would only take a hour when i made my appointment then when i got there they told me 2 and a half hours. I sat at yoir dealership for 45 minutes and my car never moved so i cancelled. So now i have over 5 and a half hour into a oil change on my 2021 jetta. I was going to upgrade to a GTI or R next year but thinking sell my Jetta so i never have to get a 5 hour oil change again. More
by Xxxxxxxxxx
Employees Worked With
Other Employees :
Don't know two of them so they get 1
October 04, 2022
The service department took good care of me. I have chosen Gurnee Volkswagen to be my service center I have chosen Gurnee Volkswagen to be my service center More
by CMFAULK43
Employees Worked With
October 04, 2022
Horrible, Bad, Rip Off, Bad Customer Service, never using them again. Avoiding at all costs them again. Avoiding at all costs More
by d
Employees Worked With
October 01, 2022
Great experience with a flat tire. They helped me out and got me back on the road! Rocco and Bob were awesome!! They helped me out and got me back on the road! Rocco and Bob were awesome!! More
by Whitesox1
Employees Worked With
September 27, 2022
Last time went great unfortunately this time I got charged a diagnostic fee of 150 and my issue wasn't resolved. They wanted to charge me an additional 290 bucks to simply reorder a fuel door replacem charged a diagnostic fee of 150 and my issue wasn't resolved. They wanted to charge me an additional 290 bucks to simply reorder a fuel door replacement that would need to be painted. But there was no mention of the fuel door actuator needing to be replaced which is the main issue I brought the car in, I order the part and door from a 3rd party website and paid 170 for both. More
by Pablo R
Employees Worked With
Mike I don't recall last name
