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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
December 01, 2022
Fair practice but needs better lenders to help financing your cars Otherwise good customer service. your cars Otherwise good customer service. More
by Jc106719
Verified CustomerEmployees Worked With
Other Employees :
Chris Campos
November 30, 2022
Sandi is an amazing sales rep. He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pi He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pick up my kiddo! More
by Jen
Employees Worked With
November 26, 2022
There was very minimum communication when it came to being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. More
by ShouldPayMoreAttention
Employees Worked With
Rocco, Heidi and Rich.
November 25, 2022
Excellent service staff. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. More
by EKSTROM1210
Employees Worked With
Rachel
November 25, 2022
Great service and excellent customer service! Easy in and out, car was even washed.. Thank you so much! Easy in and out, car was even washed.. Thank you so much! More
by MSCHRAMM1
Employees Worked With
November 24, 2022
Service was done pretty fast and very good. I like this place after very much remodeling. I like this place after very much remodeling. More
by mklip
Employees Worked With
November 24, 2022
Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. Definitely feel like they sold me a lemon! Ended up having to buy a new battery because the battery that came with the car was completely corroded to the point where it could not be jumped! I definitely was taken advantage of being a female customer and I will look into it. Worst place ever! More
by KELISHA2410
November 22, 2022
Poor communication. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. More
by lockclan5
Employees Worked With
Rachel
November 19, 2022
The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He said whe. It did comebackin More
by GMAMLFC4
