Gurnee Hyundai

A million dealerships and websites later I was able to find the car i loved at first site. Being greeted by everyone as i walked in and the friendly environment made my experience that much better.Coming find the car i loved at first site. Being greeted by everyone as i walked in and the friendly environment made my experience that much better.Coming into the dealership with a specific vehicle in mind, i thought it would be a hassle and nightmare to find but working with an excellent salesman Gary sanders made my hopes come true. They didn't have the vehicle on the lot but Gary did everything in his power to find one and he did! Later that week i received a call to come in the dealership, he had my car. Going through the whole process was a breeze and will be sure to tell everyone to go see Mr. Sanders More

I have heard some bad experiences with this dealership. But I was referred to asked for gentlemen by the name of Gary Sanders. Let me tell you he is a great asset to the team. Gary was professional and he But I was referred to asked for gentlemen by the name of Gary Sanders. Let me tell you he is a great asset to the team. Gary was professional and he was very confident in his work. Gary really has a passion for his cars. You can tell that he really loves what he does. When you have someone like that it helps someone like me, who is a first time buyer, not scared to buy a car. It was painless and exciting. Thank you Gary! More

Had a great experience my sales person Gary was straight forward and gave me a good deal.I will be going back for my next trade in. forward and gave me a good deal.I will be going back for my next trade in. More

Not sure how much this place pays for Google reviews, but they are crooks, plain and simple. I was offered a car from them as long as they took my trade in for what they offered me (500), even though they ad they are crooks, plain and simple. I was offered a car from them as long as they took my trade in for what they offered me (500), even though they adjusted the price much higher for my <50k mid 90s vehicle. A few weeks later, low and behold I need a cosigner, otherwise I lose the car and they can only give me what my car was 'quoted' at, minus the time I used their vehicle.... So I am forced to get a cosigner at 9pm or have to walk home according to the manager! Lucky for me I get one and think I'm in the clear. A few weeks(!) later I'm pulled over, turns out my registration was never transfered! Great, just gotta go to court for that! Go to court, ticket gets dismissed, but I get court fees of course. Go into this place to get my fees paid, apparently everyone who worked there 3 months ago is gone, from the guy who sold me the car all the way up to the general manager (he told me himself if I wanted to go above him I'd be talking to Bob!). What an excellent way to clear away your tracks, send everyone to the place next door or across town and you don't have to deal with their problems! This dealership is the reason people don't trust car dealerships, plain and simple. Absolute crooks, and they need to be shut down. More

I've been using Gurnee Hyundai for 12 yrs bought two new cars from.At the last service they did not warned me about a bearing issue because was still under warranty.About 2000 miles late they were charging cars from.At the last service they did not warned me about a bearing issue because was still under warranty.About 2000 miles late they were charging me $800.00 for the repair. Also had a recall on the car,but nobody knew what to do so I had to leave the car for the next day. When they called that I can pick up my car,I told them that I had an extended Warranty,but because there was an 800 number to call,I was told that it will take few Hrs to finish the paper work.Supposedly they were very busy (they need 2Hrs for an oil change $60.00+/Hr labor charge)socializing with the boss!!! I was planning to buy a new Elantra but because I would have to deal with Gurnee Hyundai with the service,I'll be going for something else! My advise to would be customers is:AVOID GURNEE HYUNDAI IF YOU WANT TO HAVE A GOOD DAY! More

I went there to buy a new Elantra. I got treated like a couple of you did. I was asked to give them a payment that was good for me.I gave them one. They did get me what I asked them for. They gave me 3.99 couple of you did. I was asked to give them a payment that was good for me.I gave them one. They did get me what I asked them for. They gave me 3.99% for 72 months. We signed all the papers and left that day with the car. I get a call from them 8 days later that we needed to come in and sign 2 finance papers. We get there and they tell us we either had to accept a higher rate and come up with $4200.00 dollars down. We said there is now way we would do that. They said we would have to give back the car if we didnt accept their offer. I told them to take the car. I have never heard of this after having the car for 2 weeks and all paperwork signed. I would never send anyone to buy a car there. Most decietfull car dealership anywhere. I would think Bob Rohman would be ashamed the way this was all handled. Unless that is the kind of business he runs. Stay away from this dealership. More

Sorry I cant remember there names, and I threw there cards away. I wanted to buy a new Base Elantra Limited. I was confronted by a new salesman who was very nice, and took us for a test drive in an cards away. I wanted to buy a new Base Elantra Limited. I was confronted by a new salesman who was very nice, and took us for a test drive in an Elantra Limited ( fully loaded). He also filled out a credit app for us and gave it to the young sales manager. From that moment on we were in the hands of this sales manager, who was advised that we were looking to buy an Elantra. He asked about what type of payment we would be comfortable with. He could not seem to come up with a way that I could buy the car I test drove for 400 a month, I understood. Then he started pushing a car that he said was coming in with in a day or two, a GLS with premium pkg., not what I wanted, I asked the price he would not say, interest rate, would not tell me, fico score, would not tell me. Finally I find out he is running payments for 6 years, and says that is standard now days. Also he could not sell me a car that did not have the buyer protection plan, which is $1800 of things that I could have done aftermarket for about 600, nitrogen, teflon, 3m, etc. At the end I argreed to buy the car I really did not want( gls) for 350 if he could do that. Now that is 350 for 72 months, 25200 plus my 2000 down, for a GLS..,he came back with 369. I left. I did go to Knauz a couple weeks later and got a 2013 Elantra Limited with 3.9% rate for 60 months,,,,$384 per month. It was very simple, they wanted to make a sale and a profit not to retire on one sale. More

I have dealt with the service department here twice now and will never do so again. The first time they replaced 2 tires and took 3 hours to do it even after telling me it would take one. To top it off the and will never do so again. The first time they replaced 2 tires and took 3 hours to do it even after telling me it would take one. To top it off they put my old corroded valve stems in my new tires. Naturally they failed within 2 days and I had to go back to get them to fix it. I went back to get my brakes done. Their prices are simply absurd. 420 dollars in labor alone for front and rear brakes is extremely high. Then to insult me further they said "Your radiator hoses are starting to leak. We can fix that for you and do a coolant flush as well" all for the low low price of 435 dollars. Obviously I told them no thanks on that offer. The service department here are charlatans and theives who will try to upsell you services you dont need at insultingly high prices. Under no circumstances should you have them perform anything but warranty work on your vehicle. More

From my experience, I would not purchase any vehicle from Gurnee Hyundai of Illinois. I felt they gave me the run around and they totally wasted my time. They promised me a vehicle when in fact they had no Gurnee Hyundai of Illinois. I felt they gave me the run around and they totally wasted my time. They promised me a vehicle when in fact they had not secured it. They even had the nerve to bad mouthed their competition - Grossinger Hyundai of Linconwood, IL saying they heard from customers... The irony is I purchased a Hyundai Elantra Limited with more options for less and with NO HASSLES from Grossinger Hyundai. I had a positive experience with Grossinger Hyundai and I would recommend Grossinger Hyundai to anyone looking for a Hyundai. More

I was very impressed with the stores professionalism, and found the perfect car that fit my needs thank to Gary and the rest of the team, and even when I had a problem with the valve in my tire the team was found the perfect car that fit my needs thank to Gary and the rest of the team, and even when I had a problem with the valve in my tire the team was quick and kind to repair it. I am very impressedwith Gurnee Hyundai and will be recommending this stor and Gary to my friends and family! More