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Gurnee Hyundai
Gurnee, IL
1,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,438 Reviews of Gurnee Hyundai
June 11, 2015
Great and friendly staff Awesome team and great price for my new Hyundai sonata hybrid. They greeted me right away and no hassle. Very friendly finance team that took care of Awesome team and great price for my new Hyundai sonata hybrid. They greeted me right away and no hassle. Very friendly finance team that took care of all my needs More
by MC_STEWARD
Verified CustomerEmployees Worked With
CASEY
June 10, 2015
Car was not idling correctly I called the dealer on a Saturday and they were able to get my car in and get me a loaner. The staff called me the next morning letting me know there I called the dealer on a Saturday and they were able to get my car in and get me a loaner. The staff called me the next morning letting me know there was an issue with my plugs and that they would be replaced within the hour. I have been a customer of this dealer for 10 years and I continue to go to them for my mechanical needs on my Sonata Turbo. I have bought three cars from this dealer and i have been very satisfied with there sales staff and service. They have extremely high professionalism and treat each customer as if you have known them for years. Best experience ever!!!!. More
by emeryD
Employees Worked With
Jeff, Mark Strege
May 29, 2015
Awesome transaction!! I hated my previous buying experience at a different dealership which in turn made me not love what I purchased. When I heard that the 2016's had alr I hated my previous buying experience at a different dealership which in turn made me not love what I purchased. When I heard that the 2016's had already come out 6 months just after purchasing my 2014 it started turning the wheels in my brain. I knew I was going to lose some value trading in a newer car but if it wasn't going to be a huge negative equity thing I was ok with it. Got exactly what I wanted and now love my car!! Christie was the best!! Negotiated on the phone so she knew what I was looking for and I knew what to expect ( unlike my past experience ). I can now put my past experience to rest and now really like my car!! Expecting to have many good years with this vehicle!! Thanks Christie!! And gurnee Hyundai More
by DEBBIEBE40
Employees Worked With
CASEY
May 27, 2015
Enjoyable experience My wife and I enjoyed a great experience on the purchase of our new Hyundai. We are looking forward to the same great customer service for our vehicle My wife and I enjoyed a great experience on the purchase of our new Hyundai. We are looking forward to the same great customer service for our vehicle maintenance and next new Hyundai purchase in the years to come. More
by MICHAEL.N.NORTH
Employees Worked With
SAMPOLINSKI
May 06, 2015
Great service I have had great experiences with the service department - they have taken good care of my 2005 XL350. The car was not purchased there (was from anot I have had great experiences with the service department - they have taken good care of my 2005 XL350. The car was not purchased there (was from another dealer & I would not cross their path again),but it has had excellent care there. Everything is also explained to me - nothing left to my imagination. I was there yesterday for an oil change & tire rotation - Mark took excellent care & my car was returned clean. So far, so good with this dealer. (I previously dealt with David who has been promoted ..he was awesome). More
by Lynn13
Employees Worked With
Mark Strege
March 05, 2015
Excellent service We arrived to Hyundai and was helped by Mike Rancharan who was an excellent sales person as well as his manager, Victor Torres. They helped us from s We arrived to Hyundai and was helped by Mike Rancharan who was an excellent sales person as well as his manager, Victor Torres. They helped us from start to finish while being very professional. I would come back to this location again. More
by Maria0068
Employees Worked With
Mike Rancharan
November 05, 2014
Excellent Customer Service Michael my Salesman new his job and performed it well. He was willing to go the extra mile and did. I would for sure buy my next car from Gurnee Hyund Michael my Salesman new his job and performed it well. He was willing to go the extra mile and did. I would for sure buy my next car from Gurnee Hyundai. More
by workwithpaul
Employees Worked With
Michael Ranchran
August 06, 2014
Worst experience ever Stayed five hours in the store to buy the car. Had to split the bill in more than one credit card (3) due to a Chase policy. After I completed the pay Stayed five hours in the store to buy the car. Had to split the bill in more than one credit card (3) due to a Chase policy. After I completed the payment I started receiving calls from the store to come back because I couldn't have used more than one credit card to pay for the car. Even thought, ALL CARDS WERE CHARGED. I came back to the store to fix this problem (NOT MY PROBLEM, THEIR PROBLEM). They told me to give them a paycheck and the money that I spent the the two other credit cards would be refunded. Very embarrassing situation, Felt very disappointed, Should be happy after buying the car but I wasn't. Felt that my privacy has been invaded. Very disappointed with all persons in the store (except the two guys from the sales that were very nice and friendly). Felt even more disappointed when the manager tried to fix the situation giving me a tank of gas - this only make the situation even more ridiculous. Can you buy others people respect with gas? More
by ferpadovan
Employees Worked With
OK
July 20, 2014
Fantastic car buying experience! After going to Auto Nation in Libertyville and being treated poorly, we went to Gurnee Hyundai....We should have gone there first! Most dealerships ha After going to Auto Nation in Libertyville and being treated poorly, we went to Gurnee Hyundai....We should have gone there first! Most dealerships have a group of sales people waiting as you drive into the parking lot, like a group of vultures! At Gurnee Hyundai, it was not like that at all. We went into the show room after looking around at the cars outside. From the moment we walked into the showroom we were treated in a warm, friendly manner! Everyone was so nice!!! I had been set up with an appointment with a salesman by their online person. The salesman was patient, friendly, very informative...just a wonderful person! We bought a 2012 Hyundai Accent today. And I would recommend anyone looking for a fantastic and enjoyable car buying experience to go to Gurnee Hyundai! They have it all!!! More
by bsmcintosh
Employees Worked With
Tom Gudbrandsen, Paschal in Finance
March 26, 2014
It took TWO HOURS to change the oil!!!! I made an appointment! Two people in the waiting room seemed to be having the same experience. What's up? appointment! Two people in the waiting room seemed to be having the same experience. What's up? More
by burbsago
Employees Worked With
don't remember
