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Gurnee Chrysler Jeep Dodge Ram - Service Center
Gurnee, IL
191 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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191 Reviews of Gurnee Chrysler Jeep Dodge Ram - Service Center
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January 27, 2023
It's the staff, they are very helpful, they listen to the customer and try to make a sound decision with the customers approval. and their service is first class!!! customer and try to make a sound decision with the customers approval. and their service is first class!!! More
by jamesbenton0511
Employees Worked With
James Osorio And Fernanda a Sales Person! Both of them get five stars!!!
January 24, 2023
Went in for oil change and tire rotation. They were timely and courteous. Had a cup of coffee in the clean waiting room and they were nice to deal with. They were timely and courteous. Had a cup of coffee in the clean waiting room and they were nice to deal with. More
by darrela19
Employees Worked With
Angel
December 02, 2022
Go elsewhere for service and recalls. Over the past year we’ve had 2 recalls on our vehicle. We’ve scheduled appointments and had to bring in our vehicle 4 SEPARATE TIMES to this dealersh Over the past year we’ve had 2 recalls on our vehicle. We’ve scheduled appointments and had to bring in our vehicle 4 SEPARATE TIMES to this dealership for the recalls to be managed and they’re still not completed. There’s been a different excuse every time (understaffing, the only tech who’s licensed to do the work was on vacation, too busy, an alert had to be dealt with before the recall). I get it, surprises come up, but there seems to be a problem EVERY time. We were told we would be given a loaner vehicle because of all of the inconvenience, but on the day of the most recent service, they said they’re out of vehicles. More
by Triebs
Employees Worked With
October 29, 2022
Richard E Clark was my service advisor. He was friendly and always very courteous to me. My right headlight was not working. The problem was solved when he found that the light module-bod He was friendly and always very courteous to me. My right headlight was not working. The problem was solved when he found that the light module-body controller required replacing. I would work with him again. More
by rdogden35
Employees Worked With
Richard E. Clark was very friendly and always courteous. Helped me get headlight problem solved.
August 01, 2022
My Truck has been in the service center since June 15, 2022. I was promised to have my truck complete by July 7th before my vacation. Mind you they worked on my truck for the same issue and obviously di 2022. I was promised to have my truck complete by July 7th before my vacation. Mind you they worked on my truck for the same issue and obviously did not fix it. Douglas does not keep you informed as he said he will. If he would have told me a week early the parts were not going to be in i would have canceled my vacation and i would have been at least refunded my stay. then i was promised that the parts will be in July 11th. then i was promised July 29th. As of today as i am writing this review, i still don't have my truck, even though they have the parts and have had them for several weeks. more management! More
by Timothy House
Employees Worked With
April 26, 2022
Douglas at the Gurnee location was professional and got my repairs done. They did not complete the interior cleaning as promised, but can call back and schedule this. my repairs done. They did not complete the interior cleaning as promised, but can call back and schedule this. More
by reinertdanielp
Employees Worked With
Douglas
