Gurnee Chrysler Jeep Dodge Ram - Service Center

Norberto was very helpful! Didn’t have an appt but my car needed an urgent oil change and he got me in and out. thank you for having people like him working there! Didn’t have an appt but my car needed an urgent oil change and he got me in and out. thank you for having people like him working there! More

FIXED INTERNAL PROBLEM THAT ANOTHER CHRYSLER DEALER COULD NOT FIND. GREAT MECHANICS. ED DOMAS DMC INC. NOT FIND. GREAT MECHANICS. ED DOMAS DMC INC. More

Great excellent superb fantact great superb excellent superior service undeniable experience best in town just plan great superior service undeniable experience best in town just plan great More

Great team, professional and pleasant demeanor. Brought my Jeep in for an oil service and did not have to wait long Brought my Jeep in for an oil service and did not have to wait long More

Walked in and the dealership had great people and clean waiting area. They also provide free water and coffee. waiting area. They also provide free water and coffee. More

Me recibieron muy bien, con una sonrisa, me preguntaron que servicio necesitaba, me pidieron las llaves del carro con amabilidad que servicio necesitaba, me pidieron las llaves del carro con amabilidad More

Douglas is your go to guy! Great customer service, kept me updated on my vehicle when it was in for services. Took the time to explain to me every recommendation and why. Excel Great customer service, kept me updated on my vehicle when it was in for services. Took the time to explain to me every recommendation and why. Excellent experience because of him! More

absolutely a service department that will go out of its way to make sure the customer is getting what they need, Douglass Adams went above and beyond and well past his normal hours to make sure i was compl way to make sure the customer is getting what they need, Douglass Adams went above and beyond and well past his normal hours to make sure i was completely satisfied. I would and have recommended this dealership and Doug specifically to others in the past and will do it in the future. More

This is my first time getting my vehicle serviced here and will definitely be my last! I made an appointment with Jason for June 29th. I called 2 days before the appointment because I could not recall and will definitely be my last! I made an appointment with Jason for June 29th. I called 2 days before the appointment because I could not recall the time. Jason answered the phone call and I asked him what time my appointment was for the 29th. He proceeded to tell me he didn’t have anything booked for me for that day. He asked me who I had my the appointment with and I told him with you! I should have known from that point on this was going to be a horrible experience. He asked if I could come in around 11 am which I did. I went in for my appointment and had my vehicle serviced. I asked Jason what the process would be for my damaged rim since I had purchased a Mopart rim packet. He stated he would need to take pictures of the damage and submit a claim. I asked him how long it would take and he said roughly about a week. I let 2 weeks go by without hearing anything back from the dealership. I called 2 Fridays in a row trying to get a hold of Jason and was told both times by some names Humberto he was out. Humberto took down the message for Jason to follow backup with me which never happened!! I called on 7/24 to speak with Jason’s manager. He did not answer and I left a voicemail for him to follow up with me and here I am on 7/27 with no call back from the manager I believe his name is Michael. I called back this week and finally got a hold of Jason. He shared he had been out and the notes were probably somewhere on his desk. I asked him I needed an update on the claim and he said he would need to check on it and call me back. I asked him to have his manager call me. I am not quiet sure how a place like this dealership runs. Jason over promised and completely under delivered! I called on 7/27 and spoke with Alex another manager. He attempted to help me, but shared how the service department was closed and the manager was probably gone for the day. A few days after getting serviced I received a phone call from if I recall the individual introduced himself as Chris. He stated he was Jason’s boss and asked if I would fill out a survey pertaining to the service I received on 6/29. He said it went to my email and if I would complete it he would have my vehicle detailed next time. Yet I can’t even get a hold of ANYONE to share my experience and get an update. But the dealership was quick to ask for good survey results which the service I had received is not up to par! This has been such a terrible experience. The dealership service area clearly needs guidance and improvement on their customer service! I DO NOT RECOMMEND GETTING SERVICED HERE!!!!! More