Gurnee Chrysler Jeep Dodge Ram - Service Center

Went in to have a truck worked on and they told us it would be a quick fix. We were told the truck was in prefect running condition and we paid for it and were told to pick it up the next day. That "quic would be a quick fix. We were told the truck was in prefect running condition and we paid for it and were told to pick it up the next day. That "quick fix" turned into $1737.37 and getting back a vehicle that was in worse condition than when we had brought it in. The truck wouldn't drive and wouldn't stay running. I complained to several people and was told it was due to our after-market parts. Which it's not because those parts have been on our truck for years and this problem started a month ago. I was also told the technicians had to "GUESS" at the problem and when they couldn't fix it, they told us to take the truck and they didn't want to deal with it anymore. After calling to get my money back, we were told it was our fault the truck didn't drive and they wouldn't refund us or fix the REAL problem free of cost. I now have an open case with Chrysler Corporation and they are paying for the repairs to be done at a different dealership. (This dealership was able to locate the exact problem within a matter of hours and we're on our way to getting our truck back after a month of it being out of service.) I would not recommend this dealership at all for anything. I am a loyal Chrysler customer (I've owned several Jeeps and my fiance has owned several Dodges) and now I am rethinking my loyalty!!! More

Each time when we arrive for service, price is outrageous for service with stuff not needed. Charged $125 for an evaluation. Dishonest. Never a line. Always fast. I know what dealer prices are and used a Chr for service with stuff not needed. Charged $125 for an evaluation. Dishonest. Never a line. Always fast. I know what dealer prices are and used a Chrysler dealer all teh time in Skokie. Have tried several times here and always end up leaving because of attitude, price, and unnecessary service. More

Best treatment by any dealership I have dealt with in years. The salesman of my current purchase is no longer there but the dealership was great in helping me make my purchase. years. The salesman of my current purchase is no longer there but the dealership was great in helping me make my purchase. More

Service dept is rude and very unhelpful. I was told that the problem i addressed was fixed and it wasnt. I had my car in 4 times in a year and a half. Only one issue was fixed after the 3rd time being there the problem i addressed was fixed and it wasnt. I had my car in 4 times in a year and a half. Only one issue was fixed after the 3rd time being there. Now my car doesnt accelerate on its own. Thanks guys it only took you 3 times to figure out it was really happening. Now after I have3 mentioned many times my window rarely rolls up. My radio decides if it wants to work most of the time. My air cleaner box is still broken after the dealer broke it. A sad excuse for a family run dealer. Gurnee Dodge will never get my business or anyone I knows business again. DISGUSTING... More

I stopped by the dealership on Friday, June 3, 2011, to have a back light checked and they offered me a car wash. Was I in for a "big surprise!" The porter stole $300.00 dollars from my console and the ser have a back light checked and they offered me a car wash. Was I in for a "big surprise!" The porter stole $300.00 dollars from my console and the service manager wasn't very helpful in this serious situation. I filed a police report with the Gurnee Police Department. I highly recommend you never go to this dealership for anything. The porter should be taking your car through the car wash and nothing else!Instead of snooping through your vehicle! This young porter is a liar and the service manager should of done more in this situation. I am writing letters to the owner of this dealership, Dodge Company, and filing a report on this company through the better business bureau. I will also contact local newspapers. Never have anything valuable in your car, once you leave it. More

WTH (what the heck) My wife took her vehicle in for an oil change and noticed after she got her car back the this dealer had changed the plastic cover around her license plate to one that now says Gurnee oil change and noticed after she got her car back the this dealer had changed the plastic cover around her license plate to one that now says Gurnee Dodge and they did this without asking any permission. This is a dishonest action. What other dishonest things are they doing here? More

They did nothing for me. I took it in with a problem and said that my "great warrenty" they give with all their cars would not provide it. They gave some stupid reason and made me feel stupid. He talked to said that my "great warrenty" they give with all their cars would not provide it. They gave some stupid reason and made me feel stupid. He talked to me like I was an idiot and didn't respect me at all for being a women. He continued to talk down to me and only wanted to make a buck. I'm not giving them any of my money. More