Gurnee Chrysler Jeep Dodge Ram - Service Center

Great service department! Rob was the best! He took great care of us. The price was as quoted and the work was as described. We will come back! Rob was the best! He took great care of us. The price was as quoted and the work was as described. We will come back! More

Recommended Went in for a recall on my Jeep Was greater with a great friendly attitude Anthony kept me up to date on how my Jeep was through the time it was bein Went in for a recall on my Jeep Was greater with a great friendly attitude Anthony kept me up to date on how my Jeep was through the time it was being worked on and let me know all the services my Jeep was due for let me know the time they’d be done and was spot on about it . All in all Great service. More

Service was great! Brought my Jeep in for some work. Kyle was fantastic! Friendly, knowledgeable, and explained everything clearly. He called for a rental and they arriv Brought my Jeep in for some work. Kyle was fantastic! Friendly, knowledgeable, and explained everything clearly. He called for a rental and they arrived quickly. I’ll definitely be back! More

Choose how they want to help Went to get oil change and GPS update opened at 7 I was 2nd in line car didn't get done till 2 pm with no GPS update so it was just an oil change Went to get oil change and GPS update opened at 7 I was 2nd in line car didn't get done till 2 pm with no GPS update so it was just an oil change More

Nice Service Department Great first-time service from Robert. Friendly and courteous staff. I needed a quick turn-around on a recall issue and new key fob I was pleased th Great first-time service from Robert. Friendly and courteous staff. I needed a quick turn-around on a recall issue and new key fob I was pleased that everything went quickly. More

Customer Service Does NOT exist at Gurnee Dodge! Service shop takes over a week to even look a vehicle then several days to fix after they tell you what is wrong. They do not call you and avoid call Service shop takes over a week to even look a vehicle then several days to fix after they tell you what is wrong. They do not call you and avoid calls when you do their job to follow up on the status of your vehicle. Have always loved Dodge vehicles but Gurnee Dodge Service is the worst in the buisness!!!! More

PCM RECALL Called and told they were busy and appointment one week away. Took in my vehicle and was told fixed same day. I have used Gurnee Dodge Jeep for my Called and told they were busy and appointment one week away. Took in my vehicle and was told fixed same day. I have used Gurnee Dodge Jeep for my vehicle for years and had one problem in the past with previous owner. I recommend using them. More

Can you rate with NO Stars ! Worse service experience ever Over the last last three months my Jeep Grand Cherokee has been waiting on service. During that period they have lost 4 service Advisers. I take it i Over the last last three months my Jeep Grand Cherokee has been waiting on service. During that period they have lost 4 service Advisers. I take it in for service and nobody from dealership ever calls back with updates. I spoke with service manger and he scheduled an appointment with me two weeks ago, and ensured me they would need my vehicle for a couple days to make the repairs. My car has been sitting for 4 days and nobody has even looked at it yet! worse yet nobody has even called to update me on the repair status. None of my voice mails were never returned. Now service manger says somebody will look at my vehicle tomorrow. I asked if he had the replacement radio. Which is one of the many parts he knew had to be replaced. They supposedly ordered the replacement radio the second week of January, and yet he didn't know if they had it. Also a KNOWN issue for the past 25 years with the Jeep is the air damper that controls air flow within the cabin of the vehicle, when it breaks it blows cold on one side of the vehicle and warm on the other side. Absolute horrible service and the dealership doesn't deserve being in business. Previously they told me that the noise in my front end was was being caused by bad air shocks that needed to be repaired at a cost of around $5,000. I passed on the service and took it to a well established repair shop, they checked out the shocks and found no problem. The issue was a loose windshield washer bottle, the mounting screw fell off somewhere. The repair was free. Fraud..I will let you decide.. More

Terrible Service, worse communication After receiving a recall notice for my vehicle I called for an appointment. The earliest appointment was a week out, so with no worries I made the app After receiving a recall notice for my vehicle I called for an appointment. The earliest appointment was a week out, so with no worries I made the appointment. Dropped my vehicle off as soon as the dealer opened. Ten hours later I go to pick-up my car and it was never worked on. Turns out they didn't even have the part in stock that was needed. No apology, no phone call throughout the day, no timetable for when the part will be in. All I get is Jeep Chrysler corporate will send me something in the mail when the part will be in. I have zero faith that is correct. I will not be in to purchase another vehicle and I will not spend another dime at this dealership for service. I should have asked to speak to a manager, but honestly I wouldn't have expected any satisfaction. More

Felix's need for greed ruined 4 futures They have an employee named Felix that will threaten to "Come find you" if you call him out for being a con man. I have the conversation recorded and They have an employee named Felix that will threaten to "Come find you" if you call him out for being a con man. I have the conversation recorded and sent it to their managers. I left a 1 star review explaining the situation and instead of doing anything about the situation, they reported my review as fake. Perfect proof they are all lying con men. I have the recording if any concerned costumers would like to hear it. So why lie? Felix sold my ex a brand new 2019 jeep when she has 2 kids, no job, and no place to live. Most of that paperwork was falsified so I knew to start recording when I called him out. Then he threatened me! He ruins lives for profit AVOID THIS BUSINESS AT ALL COSTS How pathetic must a business be to continue saying something is fake WHEN THERE IS A RECORDING!! This dealership is an embarrassing joke More