Gurnee Chrysler Jeep Dodge Ram - Service Center

Great and Friendly Service Service was quick and friendly. The employee was very informative about what would be needed for repair my Jeep. I also had a good conversation with a Service was quick and friendly. The employee was very informative about what would be needed for repair my Jeep. I also had a good conversation with another employee about our kids and sports. Thanks a lot. More

I had a pleasant experience. Very convenient for me to use . The early bird drop off is convenient for me. The follow up could of been a little better. But I'm still pleased with Very convenient for me to use . The early bird drop off is convenient for me. The follow up could of been a little better. But I'm still pleased with my experience. More

Quick, easy and professional! QUICK, EASY AND PROFESSIONAL WITH A SENSE OF HUMOR! FAST GREAT, EASY, IN AND OUT.....DIDN'T TAKE LONG...ANSWER ALL MY QUESTIONS WITH NO PROBLEM. QUICK, EASY AND PROFESSIONAL WITH A SENSE OF HUMOR! FAST GREAT, EASY, IN AND OUT.....DIDN'T TAKE LONG...ANSWER ALL MY QUESTIONS WITH NO PROBLEM. More

wonderful Great customer service. on time. familier staff. If they follow previous owner's commitment will be great. I definitely recommend this dealer to my f Great customer service. on time. familier staff. If they follow previous owner's commitment will be great. I definitely recommend this dealer to my friends and family. More

Flip Flop My only complaint is when I dropped my vehicle for service I was told it was covered by warranty. When I returned to pick up the vehicle I was charge My only complaint is when I dropped my vehicle for service I was told it was covered by warranty. When I returned to pick up the vehicle I was charged over $500 with the tech saying he made a mistake and he repair was not covered by the warranty. More

Kind, Courteous and Complete You can be guaranteed at this dealership to find kind and courteous people that do a complete job on your vehicle. They make sure you are well taken c You can be guaranteed at this dealership to find kind and courteous people that do a complete job on your vehicle. They make sure you are well taken cared of in the best possible way they know how. My Experience here is whenever I bring my vehicle in has been nothing but top notch service, you may have to wait a little bit but that's because they want to make sure they do the best job on your vehicle. More

Disappointment with service department My husband and I were very disappointed with the service department on Friday, June 1, 2019. We had great communication prior to the day about the tim My husband and I were very disappointed with the service department on Friday, June 1, 2019. We had great communication prior to the day about the time to drop off the car, securing a loaner car for the day, etc. My husband dropped the car off at 7:30AM and was informed it would be ready for pick up by midday. So to be generous, lets say midday is anywhere between 11AM and 2PM. Granted, I would personally assume midday is around noon. Anyways, I received a text letting me know that I would be receiving text updates about my vehicle as well as a link to my vehicles progress. I was given no updates via text, call, etc. The link continued to show "vehicle checked in." Just before 2:00PM I messaged asking if there were any updates. A little while later I received a text saying, "CAR IS STILL BEING WORKED ON SHOULD BE COMPLETE SHORTLY." I assumed that it would be maybe completed in the next hour.. so I informed my husband and he left work not too long later. On his way over to the dealership he called to get a more accurate time, in which he was informed it would not be ready until 5:00PM. Then 5:00 turned to 5:30 then turned to 6:00PM. Due to "midday" turning into evening, my husband, who had already been waiting a few hours was unable to continue waiting and wasting time. So instead, he had to making an extra trip and waste time on Saturday morning to pick up the car. We were given the excuse of having internal problems which we can understand, things happen.. life happens. However, our disappointment comes from the communication. No updates were given unless we messaged or called. In which we repeatedly were told incorrect information. My husband left work early due to the car going to be done shortly. A simple message when it was no longer going to be midday, would have taken 5 seconds. Accurate information about the car and their progress should have been given when asked however, when we were informed that it would be done shortly, my car had still not been seen. We are highly disappointed in the service. We appreciate Justin in the sales department and all the hard work he has put towards working with my family and I in buying cars however, we will not be recommending or returning to utilize the service department. Most people understand that things come up during the work day but when you can't communicate these simple things so your customers aren't waiting 3+ hours due to leaving work.. that's when the disappointment comes in. More

Very Professional! I went to Gurnee CJDR to get my Dodge Journey Serviced last week. The service required a few days so they gave me a loaner for the time being. They co I went to Gurnee CJDR to get my Dodge Journey Serviced last week. The service required a few days so they gave me a loaner for the time being. They contacted once a day with an updated status of the service, which helped my nerves. Once completed I got a call for pick up. I was very satisfied with the service and how so welcoming the staff is there. I will definitely recommend this dealer for business. More

Check Engine issues, excellet service Had a check engine issue. Fast service, great customer service and all the issue on my jeep were taking care of thank you for the service Had a check engine issue. Fast service, great customer service and all the issue on my jeep were taking care of thank you for the service More

Service Robert in the service department was great! He was very professional and provided me with updates regularly. The issue I brought the vehicle in for wa Robert in the service department was great! He was very professional and provided me with updates regularly. The issue I brought the vehicle in for was diagnosed and repaired quickly. More