Gurnee Chrysler Jeep Dodge Ram - Service Center

Very timely got me on way which I appreciate the friendliness and prompt attention was much appreciated when I first arrived service area was very busy so was nicely surprised it take long friendliness and prompt attention was much appreciated when I first arrived service area was very busy so was nicely surprised it take long More

curties and very informative and answered my questions. Polite informative answered all my questions. Fixing broken piece done their on the 6th. But forgot to give me a sheet about condition of tires and Polite informative answered all my questions. Fixing broken piece done their on the 6th. But forgot to give me a sheet about condition of tires and breaks and antifreeze. More

Randy is worth the trip I won't get into the long and confusing process I've had with the same truck at numerous dealerships! But I will say the only reason I have to continu I won't get into the long and confusing process I've had with the same truck at numerous dealerships! But I will say the only reason I have to continue doing business with Gurnee Dodge is because of their service customer service specifically a man named Randy that should go down as the best service manager I've encountered in my entire life!! More

Well someone went through my glove box, there was an item left on the passenger seat and my sunglasses were fine when I entered dealer but broken next time I went to use them left on the passenger seat and my sunglasses were fine when I entered dealer but broken next time I went to use them More

Fix sunroof Issue with sunroof, got me in and out no issues was happy that it didn’t take too long and didn’t have to bring back Issue with sunroof, got me in and out no issues was happy that it didn’t take too long and didn’t have to bring back More

First time oil change Overall was a good experience. I think there could be some improvement with people skills. Very sober, no smiling or cordial welcome. I usually drive Overall was a good experience. I think there could be some improvement with people skills. Very sober, no smiling or cordial welcome. I usually drive to Racine where car was purchased for service. More

oil change used a coupon for an oil change and tire rotation. we were in and out before quoted time we were told it would be done. nice area to sit and relax du used a coupon for an oil change and tire rotation. we were in and out before quoted time we were told it would be done. nice area to sit and relax during the service More

Car repair My check engine light was on because my MAP sensor needed to be replaced. I asked how long it would take was told about 3 hours and it was done when My check engine light was on because my MAP sensor needed to be replaced. I asked how long it would take was told about 3 hours and it was done when promised. More

Timelly and professional For this past service I called to reschedule and for some reason the person I called is service forgot to change it so when I arrived the record showe For this past service I called to reschedule and for some reason the person I called is service forgot to change it so when I arrived the record showed I was late, The service manager did everything he could to fit me it and did so, More