Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gurnee Chrysler Jeep Dodge Ram - Service Center
Gurnee, IL
191 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
191 Reviews of Gurnee Chrysler Jeep Dodge Ram - Service Center
Sort by
January 18, 2024
I brought my Jeep Grand Cherokee in for the warrantee repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting m repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting me an appointment and after 7 months and several calls I finally walk into the dealer and they say I have never been there and they have no record. 2 weeks prior the rep looked my Jeep up in the system and said he would get an answer by Friday, when I got no call I went in and suddenly I've never been a customer. Found out they don't make money of recalls so they chose not to do them, would have been easier to just tell me that, I would have gone elsewhere. More
by BGSKYMAN
Employees Worked With
December 26, 2023
Sales team is a hassle to deal with. The service department is complete trash. Scheduled an appointment only to get the vehicle back 3 days later with nothing done to it. AVOID THIS DEAL The service department is complete trash. Scheduled an appointment only to get the vehicle back 3 days later with nothing done to it. AVOID THIS DEALERSHIP. Go ANYWHERE else. More
by Mike8
Employees Worked With
Carl
November 16, 2023
Appreciate the readiness within 1 day of my receiving warranty notification - and just included with my scheduled routine maintenance. Save me time! warranty notification - and just included with my scheduled routine maintenance. Save me time! More
by annie.rzeszuto
Employees Worked With
Doug and Chris in Service
November 16, 2023
I brought a 2023 Dodge Scat pack to the dealership for an oil change with the intention of paying more than a strictly oil shop for better service. A week after my oil change I got a car wash so I put my veh oil change with the intention of paying more than a strictly oil shop for better service. A week after my oil change I got a car wash so I put my vehicle in storage for the winter I find the oil cap randomly in my engine with oil all over my engine. Obviously rain, soap, and debris are now inside my engine. I call and get told I have to be there within 15 min or they won't fix it even tho the shop doesn't close for hours... All they did was change the oil again while I waited 2.5 hours with no solution to corrosion or all the oil in my engine. The Service director Michael told me along with others I could get my money back.. that's before he leaves early and haven't been able to get him on the phone for a week. His excuse for the mechanic was "Normally she does better". Even a a little bit of water in your engine can cause corrosion and didn't even get apologized to... I've left the owner a email and no one has gotten back to me over $118... I planned on getting all my maintenance done at this dealership to find out that have terrible service and are liars. Wish I could give 5 stars.. now I wish I could give 0. More
by craig
Employees Worked With
Michael Stewert
November 11, 2023
Service department provided excellent communication and completed the work that was requested,as scheduled. The transportation offered made having service done here very convenient. completed the work that was requested,as scheduled. The transportation offered made having service done here very convenient. More
by Rpt1996
Employees Worked With
Douglas in service department
October 26, 2023
everyone is so kind and conform me the next recommendation to secure the next service so i can keep in mind to go back. Very Good!! recommendation to secure the next service so i can keep in mind to go back. Very Good!! More
by sunduckson
Employees Worked With
October 22, 2023
I recently had to schedule a recall for my Jeep compass. They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the serv They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the service was great! More
by elicazares94
Employees Worked With
Micheal Stewart
