Gurnee Chrysler Jeep Dodge Ram

The first person to greet me at Gurnee Dodge was Brian King. Super nice guy. I told him about a Dodge Caliber that I saw on autotrader.com that they had. One of the first things I said was "I'm not buyin King. Super nice guy. I told him about a Dodge Caliber that I saw on autotrader.com that they had. One of the first things I said was "I'm not buying a car tonight, this is research", and he said "that's fine. Let's talk a bit about what you are looking for". I had a 1998 Dodge Ram 1500 with 216,000 miles on it, and it was time to downsize. No pressure at all. We went for a test drive and went back to the dealer and he showed me some purchasing options, and said the dealer is very generous, and good at working with people to get them what they want. This was a certified used car still under factory warranty. I went back the next day to fine tune my options, but I still didn't know how I was going to come up with a down payment. That's when Tommy Popular, a sales manager joined Brian and I. He very quickly drew out a couple options with no down payment. I found one that I felt really fit my tight budget, and didn't feel at all like they were trying to pull a fast one. I then went and worked with Brian Gifford to put together the financing. Great guy, we had all the paper work done in about 15 minutes, not 2 hours. I got the keys, shook hands with everyone I worked with and drove my new/used car home. The next day, on my way to work on the highway, there was a vibration at 65 mph. I called when I got to work and they said bring it right in. I dropped it off after work, and they gave me a loner. The following day while they had the car to check the vibration, Ray Sovsky, the service manager called me and said "I got bad news... pause... I didn't like the tires that were on your car so I put new ones on... hope you don't mind". I asked who I need to talk to to see about cost and he said "oh no no, it's taken care of. You don't have to pay for them". Dropped the loner off after work that day, said thanks to everyone, and left in my car. It has been 4 days from my first visit to Gurnee Dodge, to coming home and feeling great about my decision to buy from them. Excellent at every step. More

Robbie did a good job explaining everything about the van and process. He made us feel comfortable about every stage of the process and that we can contact him at any time. and process. He made us feel comfortable about every stage of the process and that we can contact him at any time. More

Brian did a great job explaining all the new features of our new car. Additionally he and Mitch did a fabulous job with follow-up and making sure that we were satisfied with our purchase. Appreciate all our new car. Additionally he and Mitch did a fabulous job with follow-up and making sure that we were satisfied with our purchase. Appreciate all of your help guys!!! ** I recommend visiting this dealership ** More

I have been dreaming about purchasing a Ram 1500 Laramie for years. I have been to countless Ram dealerships throughout Illinois. I was very disappointed on how some “salesman” was rude, pushy, or obnoxious for years. I have been to countless Ram dealerships throughout Illinois. I was very disappointed on how some “salesman” was rude, pushy, or obnoxious who only want to get your signature and their commission as fast as possible. In order to get a price from these dealerships, they demanded my phone number and email address, which I told them not to call me until I was ready to buy. Guess what, I’m still getting emails and phone calls from these jerks. Anyway, for about a month I had my eye on a 2014 Ram Laramie at Gurnee Chrysler Jeep Dodge Ram, driving by every chance I had. Finally I decided to talk to someone. With that said Mr. Mike Ballard step into the picture, from the first handshake to the last one as I pulled out of Gurnee Chrysler Jeep Dodge Ram with my “dreams do come true” 2014 Ram Laramie… it was the BEST experience I have ever had buying a vehicle. Mike is an honest tell it like it is, car salesman. Mike’s favorite saying, “'as long as you're honest and straight with me, I can help you.' But he is more than a car salesman. He genuinely likes people and enjoys helping them find what they want. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Gurnee Chrysler Jeep Dodge Ram, and telling them to ask for Mike Ballard. Jim Hoffmann Lake Zurich, Il. More

I went to Gurnee Dodge just looking at cars. Hadn't planned on purchasing a vehicle that day but Denny was great about answering questions and showing us several different vehicles. He scheduled a test planned on purchasing a vehicle that day but Denny was great about answering questions and showing us several different vehicles. He scheduled a test drive. He was NOT pushy and was very knowledgeable. Needless to say he made the purchasing process easy and I drove the Jeep Compass home that evening! More

THANK YOU GURNEE DODGE FOR TREATING ME LIKE A PERSON AND NOT JUST ANOTHER SALE, ON 10/3/13 I MEET WITH TOM AND MARK THEY TREATED ME WITH COMPASSION, UNDERSTANDING AND THE UP MOST RESPECT, THIS IS MY THIRD NOT JUST ANOTHER SALE, ON 10/3/13 I MEET WITH TOM AND MARK THEY TREATED ME WITH COMPASSION, UNDERSTANDING AND THE UP MOST RESPECT, THIS IS MY THIRD CAR FROM THIS DEALERSHIP AND BY ALL MEANS NOT MY LAST , CUSTOMER SERVICE IS SOMETHING THAT IS HARD TO FIND THESE DAYS,THESE TWO GUYS ARE AN ASSET TO THIS DEALERSHIP. I AM A MOTHER A SISTER A WIFE AND THAT DAY I WAS TREATED LIKE A QUEEN , I AM FOR EVER GRATEFUL FOR THERE KINDNESS... YOU GUYS ROCK !!!!!!! More

I found the service to be excellent. Once I entered the dealership, my salesman, Ernesto Lopez was very friendly and helpful in helping me select my vehicle. While the agreed price, I later found out was a dealership, my salesman, Ernesto Lopez was very friendly and helpful in helping me select my vehicle. While the agreed price, I later found out was a little on the high end, I'm still happy with my purchase, and the service provided. More

I had one of the easiest car buying experiences ever. Justin made arrangements to meet us at the dealership even on his days off. They made my wife who generally does not like salesman feel at ease. I wo Justin made arrangements to meet us at the dealership even on his days off. They made my wife who generally does not like salesman feel at ease. I would highly recommend them to anyone. More

The entire process was fast, easy, and straight forward. I really appreciated the straight forward pricing and openness to getting to a price that worked for both the dealer and us. In addition, we had a tr I really appreciated the straight forward pricing and openness to getting to a price that worked for both the dealer and us. In addition, we had a trade that I felt I was treated very fairly with. Eric was able to communicate with my whole family of 4 in a way everyone stayed interested through the whole process (2 of them are under 4 years old). We looked at several (Eric would probably say we looked at a lot) of models and trim levels, test drove, had a trade-in appraised, determined a price, went through all paperwork and drove out with a new car in under 3 hours. It was the easiest car buying process I have ever had. I would recommend this dealer. More

The entire staff was very friendly and helpful. I greatly appreciated the assistance. Ernesto was very knowledgeable, friendly, and helpful. Kevin Howard in Service is very helpful as well, and was actually appreciated the assistance. Ernesto was very knowledgeable, friendly, and helpful. Kevin Howard in Service is very helpful as well, and was actually the first person I talked to when I was "just looking" at the 200 early on. His knowledge of the car was awesome and helpful. More