Gurnee Chrysler Jeep Dodge Ram

My husband and I just leased a brand new 2014 Jeep Grand Cherokee, and couldn't be happier! Ernesto was really nice to work with, and Mike was extremely helpful when explaining all of the options and upgra Cherokee, and couldn't be happier! Ernesto was really nice to work with, and Mike was extremely helpful when explaining all of the options and upgrades included in the new car. Mike was patient and made sure we understood all of the information he was offering. He stopped several times in case we needed clarification. Both gentlemen were extremely friendly and very grateful for our business. More

Manny went above and beyond for us to make our deal happen. We took up a lot of his time and he was patient, knowledgable, and did not pressure us at all. He made us feel like the important thing to hi happen. We took up a lot of his time and he was patient, knowledgable, and did not pressure us at all. He made us feel like the important thing to him was to see me in the right vehicle, which was refreshing. We had test driven about 8 other similar vehicles and none seemed to be the right fit. Manny was meticulous when it came to finding the features and color I wanted. He understood the "little" things mean the most when you are driving a vehicle day after day. He "got" me. When we decided on this one, the negotiation process was not completely painful. We would have preferred getting the best deal presented to us first, instead of going back and forth, but we understood this is how it goes. I would buy/lease a car from this dealership again based on this experience, but I reserve my final opinion for after I have had the vehicle serviced or if anything goes wrong with it during the lease period. Additionally, I am curious as to how the end of the lease contract is handled. If I feel as well taken care of by then as I do now, I would certainly consider another vehicle from this dealership. So far so good! More

I worked with Mark Ruffolo and Mitch Horwitz to purchase a new 2013 Ram truck. Why i wasted time going to other dealers first is beyond me. Mark took the time to show me all my options for both cars and tr a new 2013 Ram truck. Why i wasted time going to other dealers first is beyond me. Mark took the time to show me all my options for both cars and trucks.. Mark and Mitch found the exact vehicle that I wanted within minutes and it didn't break the bank. Once again, Gurnee Dodge exceeded my expectations. The entire staff was friendly, polite with no pressure tactics. I recommend them to anyone who is looking for a new or used vehicle. In the end, the truck is exactly what i have been looking for and I cannot state it enough - save your gas an time - go to Gurnee Dodge first and ask for Mark Ruffolo!!! More

On our trip from Michigan to Illinois, a service engine light came on. Also, we had a possible brake problem. We took our vehicle where our son had purchased two cars and had service work done on his veh light came on. Also, we had a possible brake problem. We took our vehicle where our son had purchased two cars and had service work done on his vehicles. They gave us prompt, courteous service in diagnosing and explaining the problem with our vehicle. Patience, no pressure, while we reviewed our options for repair or replacement. Helped us to find the most suitable vehicle in their lot for our needs and gave us a great deal on a new leased vehicle. All of the managers, sales people and support staff we worked with were very helpful. A wonderful dealership to work with, right up to the vice president. More

Ernesto was very personable, he made me feel at ease with the whole buying process. He took the time to ask me what features were and were not important to me and found a few different cars that were in the the whole buying process. He took the time to ask me what features were and were not important to me and found a few different cars that were in the same price range I could afford. He was very knowledgable about the Jeep and the features available to me. He took me on multiple test drives and was very patient with me when I compared the different vehicles, answered all of my questions and showed me how to use the features available. I highly recommend this dealership, every person I talked to was very pleasant and professional, and Ernesto made the entire process very easy. I absolutely love my new car and will for sure recommend this dealership to anyone, and be sure to tell them to talk to Ernesto. More

I went in to only ask some questions about the Dodge Dart I had test driven a few weeks before, and left with a 2013 new Dodge Dart! Brian was great, and worked with me to find the perfect base model that fi I had test driven a few weeks before, and left with a 2013 new Dodge Dart! Brian was great, and worked with me to find the perfect base model that fit my price needs. He then enthusiastically worked to get me the best price I could get, and after some negotiating, Brian and Mitch both met me at a price that was reasonable. I did not intend to buy a car that day but never felt pressured into buying. I made the decision to buy after the great prices they offered and working with me to meet what I could pay monthly. Overall, I had a great experience buying my first car and would recommend this dealer to other people looking for a great car! More

Found truck I wanted and Mitch responded to my concerns from transaction. Ram truck is a very nice truck to meet my needs. Thank you. from transaction. Ram truck is a very nice truck to meet my needs. Thank you. More

Nick was great to work with! Nick is very concerned with making his customers happy and goes the extra mile to make that happen - a pleasure to work wtih! with making his customers happy and goes the extra mile to make that happen - a pleasure to work wtih! More

I recently visited Gurnee Dodge with an issue with my heat. It kept going in an out in my 2008 Dodge Caravan I just recently purchased a year ago. I called and asked to make an appointment. I was never t heat. It kept going in an out in my 2008 Dodge Caravan I just recently purchased a year ago. I called and asked to make an appointment. I was never told there was a $135 fee just to run a diagnostic test (which I could have done elsewhere for free) but Frank assured me that once my warranty kicked in I would only be paying $100 for my deductible. And maybe any additional costs IF they don't cover everything. That day they provided a hand written sheet stating what was wrong. The largest item was not on the diagnostic test 92 issued came from the diagnositce test the other 5-6 were seen by service) but pointed out by the service department listed as "needing repair" however because the repairs were so expensive $2200 someone would have to verify the work before my warranty would kick in. This was on Oct 24th I did not get an answer back about my repairs until Oct 30th that the warranty company did not agree with the findings so they would not fix but one item on the list. And of coarse I had to leave my vehicle there for inspection and rent a car for over 10 days!!! I asked several times, over and over Frank and Todd, what needs to be repaired "will it fix my problem" and no one could give me an answer. At this time Im thinking, hmmmm if the warranty company doesnt agree with the findings maybe it doesnt need to be fixed?? In the end I am told by Frank to have the warranty fix the one car issue (that doesnt fix my problem) I will have to pay $135 for the test + $35 x 5 hrs for repair because the warranty doesn't cover the entire cost and $100 deductible...But I thought I didnt have to pay the $135??? Ohhh Frank says "yea you do if they don't cover all the work." Wait??? Thats not what you said. So I picked up my car and took it somewhere else and it cost me $100 to add anitfreeze and replace a thermostat. Funny because they didnt even mention I was low/almost out of antifreeze on their 27 point inspection. This dealership is a rip off, and tried to take advantage of a female. I was asked to replace a part for $700 that was "leaking" yet I have no leaking in my driveway? Does that make sense? I got under my car at the 2nd shop and it's clean as a whistle. I will be filing a compalint with the BBB and Crysler, I want my $135 back, considering I never even got a typed out sheet of what was wrong!!! I've called and placed several VMs and nothing. DO NOT use this dealership for anything! They will scam you and charge you for things that are not wrong. Based on what my warranty found (or didnt find) and forwarded to me and Frank's chicken scratch list of issues it does not add up! Beware. More