Gurnee Chrysler Jeep Dodge Ram

I came to see a used vehicle on 3/5/25 and Mitchell was our attending salesman. While Mitchell was very attentive and responsive to our needs, we eventually couldnt reach a deal for the vehicle. We did our attending salesman. While Mitchell was very attentive and responsive to our needs, we eventually couldnt reach a deal for the vehicle. We did not expect any further communication from the dealership and were therefore surprised when an employee named Lina texted us that same day about reconsidering. In the text, Lina suggested if we could consider "meeting in the middle" as a means for agreeing to purchase the vehicle. We responded back by saying we were open to her suggestion, but we were also concerned about the additional fees associated with purchasing the vehicle, such as the use of nitrile gas to inflate the tires at a cost of $200=300. We also questioned the $300 "doc fee" added, considering this was a used vehicle. We just wanted to make sure to let Lina know what our concerns were in coming up with an acceptable price for the vehicle, in addition to the price alone. To our surprise, Lina replied the following day that the price of the vehicle was firm and not negotiable. This was contrary to what she said initially and, in our view, the dealership was negotiating in bad faith. Nevertheless, we presented Lina with our revised offer reflecting a price halfway between our respective positions, along with a reasonable $300 "doc fee" to see if we can move forward on the sale of the vehicle. In response, Lina said the dealership couldn[t budge on their listed price and she asked we contact the dealership if we had a change of mind. She did not address the inconsistency in her earlier messages to us about reaching a middle ground on a price, something we eventually were amenable to (as shown by our latest offer). Sadly, we could not reach any further progress due to Lina's insistence that her dealership could not budge from the listed price, contrary to her initial message that the dealership was open to reaching a middle ground. I told Lina I was very disappointed with the dealership's position since it was inconsisten and, in our opinion, was negotiating in bad faith. Lastly, I told Lina I would provide feedback about this experience, which this writeup is intended. More

Nothing but bait and switch. Have deal done and when I looked over paperwork,they had a $2900 tire package in deal. I lived 2 hours away,so it would have done me no good. Informe Have deal done and when I looked over paperwork,they had a $2900 tire package in deal. I lived 2 hours away,so it would have done me no good. Informed them of that,and called them out about bait and switch and after that they wouldn’t even talk anymore. As far as I’m concerned they are rip off artists. They were trying to hide the tire deal in the Finn ing,even though I informed them I didn’t know if I would finance it or not. Contacted manager about it,but never heard back. Avoid. More

If you visit this dealership ask for James. He is a laid back easy going salesman. From test drive to signing the paperwork I was in and out in 2 hours. He is a laid back easy going salesman. From test drive to signing the paperwork I was in and out in 2 hours. More

I brought my Jeep Grand Cherokee in for the warrantee repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting m repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting me an appointment and after 7 months and several calls I finally walk into the dealer and they say I have never been there and they have no record. 2 weeks prior the rep looked my Jeep up in the system and said he would get an answer by Friday, when I got no call I went in and suddenly I've never been a customer. Found out they don't make money of recalls so they chose not to do them, would have been easier to just tell me that, I would have gone elsewhere. More

Sincerely wish that a rating of zero was an option because that is what I would rate this dealership. I am almost 60 years old and have bought over 30 vehicles both new and used over my lifetime. because that is what I would rate this dealership. I am almost 60 years old and have bought over 30 vehicles both new and used over my lifetime. I have never worked with such an incompetent dealership that lies and has zero commitment to their customers! Customer service at this dealership is nonexistent. Back story: Looked at the website found a new jeep that fit what I was looking for and called the dealership. Asked questions about the vehicle and advised that I would call back if I decided to drive an hour to look at it. Called back told them I was heading their way and asked them to pull it up front. Did also confirm it was still available and was told it indeed was. Arrived at the dealership and was told that vehicle was totaled 3 days prior. Was this a huge misrepresentation / bait and switch? Certainly, feels like it. I did end up buying a new vehicle. It is now over 2 months since the purchase and still no title or plates. Upon contacting Austin, the assistant GM at the dealership without any research he blamed the delay on the state of WI saying that they are backed up. I contacted the state of WI to find out the dealership has never sent in the vehicle paperwork. Dealers in the state of IL have 20 days to get the paperwork sent or they are in violation. Sadly, upon calling the dealership back and sharing the paperwork was never sent in there was not even so much as an apology. Could have cared less. It’s been, lies, excuse after excuse and the un around. The current temporary plate expires in 3 weeks and the dealership told me I needed to call the state of IL to extend it. I asked for their help as their customer and the GM Alex told me no. I asked for the owner of the dealerships contact information and was told no. Asked that he have the owner call me and of course no call back. I will never be back, nor would I recommend this dealership to my worst enemy! Please think twice before visiting this dealership as I assumed this was a very reputable dealership that sadly turned out to a huge disappointment and time consumption to have to chase down what I paid them to do. Buyer beware! More

WORST DEALERSHIP EVER! Don't waste your time buying a vehicle there. The general manager named Alex doesn't give a xxxx. The assistant store manager, Austin is useless. The Don't waste your time buying a vehicle there. The general manager named Alex doesn't give a xxxx. The assistant store manager, Austin is useless. They are more interested in the next sale. Going on 3 months later and they've failed to submit the paperwork for the title of the new vehicle I purchased. They are so unorganized they don't even know what vehicles they have on their lot. Drove 2 hours to find out the vehicle I was told was there 3 times had been totaled 3 days prior to my arrival. The only thing this dealership is good at is making excuses. I will never be back and I hope you make the smart decision to never purchase for Gurnee Chrysler Jeep Dodge Ram. TALK ABOUT BAD BUSINESS!!!! More

Sales team is a hassle to deal with. The service department is complete trash. Scheduled an appointment only to get the vehicle back 3 days later with nothing done to it. AVOID THIS DEAL The service department is complete trash. Scheduled an appointment only to get the vehicle back 3 days later with nothing done to it. AVOID THIS DEALERSHIP. Go ANYWHERE else. More