Gurley Leep Motorwerks

Service for my 350 GLK Excellent overall experience on the service of my car. Service specialist Fred Foulks was on point of what the potential problem/solution and approxim Excellent overall experience on the service of my car. Service specialist Fred Foulks was on point of what the potential problem/solution and approximate cost. More

Great Service Professional, courteous and very efficient experts that consistently provide knowledgeable service that you expect from Mercedes Benz. They are commit Professional, courteous and very efficient experts that consistently provide knowledgeable service that you expect from Mercedes Benz. They are committed to keeping your MB running as if it was their own. More

50K service The service is excellent, they gave me a loaner car while they changed the oil and fixed the breaks; then I just had to return the loaner car, pay and The service is excellent, they gave me a loaner car while they changed the oil and fixed the breaks; then I just had to return the loaner car, pay and pickup my car. More

Excellent customer service The service advisors at your Motorwerks store were very knowledgeable and helpful. Everyone was very friendly and treated me like I was more than just The service advisors at your Motorwerks store were very knowledgeable and helpful. Everyone was very friendly and treated me like I was more than just profit in the bank for them. Awesome job guys! More

Needed a battery for my key fab I did not make an appointment and was treated as if I had. they said no problem , we can help!! They could not have been any nicer, the female servi I did not make an appointment and was treated as if I had. they said no problem , we can help!! They could not have been any nicer, the female service agent even offered to pull my car in since it was raining so hard. NOW < that is SERVICE More

Purchase of 2018 VW Atlas Ease of service, friendliness of all staff encountered, ease of negotiation with trade in, professionalism of management, non pushy, great selection a Ease of service, friendliness of all staff encountered, ease of negotiation with trade in, professionalism of management, non pushy, great selection availability, very personable salesman More

Fraudulent Pricing I was provided online pricing on a new A3 Cabriolet by Brandon and Cody and then verified their offer via telephone during the last week of October. I I was provided online pricing on a new A3 Cabriolet by Brandon and Cody and then verified their offer via telephone during the last week of October. I was told by the sales consultant that he would finalize the deal and get back to me the next day. It took him one week to contact me and then suddenly the pricing and incentives that they offered were no longer available since it was now November. The sales manager won't return emails or calls and the delay in the transaction was because of poor service from the sales consultant. I am glad that I didn't drive all the way from Michigan to their dealership as they clearly demonstrate unethical practices and the old "pricing bait and switch". More

The service department is run by thieves These people are thieves. Avoid the at all cost. I took my SL550 there. The recommended that I change all four tires and the battery. All those servic These people are thieves. Avoid the at all cost. I took my SL550 there. The recommended that I change all four tires and the battery. All those services were performed by them in less than 14000 miles. I had never heard of tires and batteries needing to be changed in 14000/ one year of driving. To add insult to injury they suggested that I have the worn rear wiper changed for $75.00. Let me remind you that the SL550 does not come with a rear wiper. When I complained to the manager the best he could offer to shut me up was a free alignment. He then proceeded to get testy with me and told me to go ahead and file a complaint with The BBB and he will deal with it. He was a real class act a proud thief. No wonder the company has 22 complaints with the BBB 15 of which is about the service department. More

Misrepresentation from our sales person I had been looking for a 2013 Lexus es350 for a period of time. Gurley-Leep had one on their lot. We drove one and a half hours from Michigan to see I had been looking for a 2013 Lexus es350 for a period of time. Gurley-Leep had one on their lot. We drove one and a half hours from Michigan to see it. I asked the salesman if this car had Navigation. He assured me that it did. I test drove it in the rain that day and thought this might be the car. There was nothing on the screen during the test drive. After the test drive, the salesman was to busy to talk to us. My wife and I drove home and decided to buy this car. I called back the next day to let the dealership know I was going to buy the Lexus. One and a half hours later we were at Gurley-Leep.. After another one and a half hours waiting, their business manager came to us to seal the deal. After a mind numbing ordeal with this person, we bought the car. Our salesperson met us with a packet of papers and a small manila envelope with the second key fob. On the way to the car, I asked him to turn on the navigation. He reach in the car, push a button, the radio came on and our sales person left. I just figured he did not know how to turn on the navigation. One and a half hours later and after I looked into the auto manual, I found that I DID NOT have navigation in this car. Also, the second key fob which was in the envelope, was not for this car. I called the general manager and he said that I test drove it and I should have known what I was buying. Yes I still have it. More

No Follow Through I have purchased two cars from this location and regret buying both of them. The first car was certified preowned and had been in an accident — the sa I have purchased two cars from this location and regret buying both of them. The first car was certified preowned and had been in an accident — the salesman told me the car was 100% clean before I purchased it. After buying my second car, a brand-new one, I received very poor service from the employees. The salesman and service representatives are only interested in selling cars. More