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Gurley Leep Automotive
Mishawaka, IN
54 Reviews
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54 Reviews of Gurley Leep Automotive
January 20, 2024
Absolutely horrible experience. We had a vehicle die while visiting family so were in a terrible spot of needing to buy something fast. Instead of helping, they totally took advanta We had a vehicle die while visiting family so were in a terrible spot of needing to buy something fast. Instead of helping, they totally took advantage of our situation. We paid way too much for a used car due to pressure tactics, and we waited hours upon hours for the finance guy, Tyler, who is as sleezy as they come. He fast talked us into an outrageous extended warranty by quoting it as a few dollars per month instead of telling us the total amount. ($2,500!) He got us a horrible rate on a loan despite us having excellent credit. And he flat out LIED to us that any Toyota dealership will service a Lexus (we don't have a Lexus dealership where we live) which is FALSE though he swore up and down and even said his wife has a Lexus and gets it serviced by Toyota. Now we are SOL on service and upside down on our expensive loan. Thanks, Tyler. They (especially Tyler) will literally say anything to get you to sign on the dotted line. Our title never arrived, and Tyler lied multiple times about what he would do to help and when he'd get back to me. After days on the phone, we finally located the title. I am normally financially savvy, but was a stressed out mess due to the bad situation with our vehicle, and was not thinking clearly and they pounced and took advantage. I feel like an idiot and a dupe now. All-around terrible experience. Avoid like the plague. More
by CarBuyer23
Employees Worked With
Adam, Tyler
June 10, 2023
Beware beware I had cr all work done they do one of those complete car inspections told me I needed over 5k of work done they obviously didn’t know I had all the service records from the previous owner every complete car inspections told me I needed over 5k of work done they obviously didn’t know I had all the service records from the previous owner everything they said needed to be done they already had done so if really did their work only lasts a couple thousand miles so they were trying to rip me off must be on commission!! PS I had it inspected somewhere else absolutely nothing wrong with my car shame on them More
by Shannonwerntz
Employees Worked With
Ryan, service manager
May 01, 2023
Last week I brought in my vehicle to get my misfire looked at and diagnosed, just for them to say they couldn’t figure it out. The advisor asked me numerous questions that shouldn’t have needed to be a looked at and diagnosed, just for them to say they couldn’t figure it out. The advisor asked me numerous questions that shouldn’t have needed to be asked. If the techs were trained enough and knew more about these German cars, then they should have came up with some sort of conclusion. And to top things off I still had to pay over 200 dollars for the diagnostic time when nothing was diagnosed. Only feedback I got was a guess. They were guessing it may be fuel injectors. It seems to be that they didn’t bother running any tests, just asked me questions. It’s almost like they just want me to buy and throw on different parts onto my vehicle until the misfire is fixed. Another thing that seemed unprofessional was my advisor called me to tell me my car was ready for pickup and that he wanted to speak to me about different options about what to do next, and when I show up 20 minutes later he’s not there and another advisor cashes me out so I can’t speak to this advisor about my situation because he doesn’t know much about my car. This has put me in a very difficult and hopeless situation because there isn’t another Volkswagen dealership around me and I don’t know what to do next to fix my car. Just a waste of time and money More
by Emily
Employees Worked With
Micheal
July 18, 2022
Weston the salesperson stated the markup for the Ford Mach-e was because this is a popular car and people are willing to pay. Why buy a car that if anything happens to it you will never even come close t Mach-e was because this is a popular car and people are willing to pay. Why buy a car that if anything happens to it you will never even come close to insurance covering? Ended up being qouted a price 35% higher than MSRP. MSRP $58,815 -$5000 down from buyer -$7500 tax credit +$15,000 markup +$5000 taxes +$7500 finance charge +other charges =$79,590 total cost Absolute shame on this dealership. Negative star rating but won't allow 0 stars. More
by NotBuying This Markup
Employees Worked With
Weston
June 06, 2022
I have owned 8 Mercedes Benz over 34 years. I have dealt with number of Mercedes dealerships across the country and this the worst. I will never, never go there again. This is the price I had t I have dealt with number of Mercedes dealerships across the country and this the worst. I will never, never go there again. This is the price I had to pay for supporting the local community business. More
by Pete
Employees Worked With
Fuchs. The service representative.
November 21, 2019
My wife and I were looking to purchase a 2018 Cx-9 and came across a listing at their dealership. Like many, we get frustrated with the games used car salesmen like to play and were completely up front ab came across a listing at their dealership. Like many, we get frustrated with the games used car salesmen like to play and were completely up front about what we were willing to pay before making the 2 hour drive. With spoke with John Clark who was pleasant at first as they always are. When we weren't willing to pay the amount listed he said he would work with any reasonable offer, which we gave of $1,500 less than the asking price to include taxes. This was more than reasonable based on price ranges and we actually paid less on the same vehicle (year, model, color, mileage and condition) the very next day at a dealership south of them. We expected a counter offer or at least a simple, "I'm sorry, but we can't do that" like any respectable. Instead we got a counter offer for the original amount PLUS a multitude of fees on top. Seriously... what the heck is a $299 "Theft Pevent" fee anyways? I'm guessing that since we already had financing in place they couldn't find anywhere else to milk us for money. Stay away from the Gurley Leep Autotive Group. Shady bunch. More
by Ohiostaty
Employees Worked With
John Clark
March 04, 2019
Gurley Rip Off Proceed with caution. I was given 3 different prices and each time was told “that’s the best price.” I went through Costco/dealer and was able to lo Proceed with caution. I was given 3 different prices and each time was told “that’s the best price.” I went through Costco/dealer and was able to lower my lease payment over $50 a month from “the best Gurley Lee’s price.” I had given them my credit card to get a car from another location before I made my deal at another dealership. They charged my credit card $500.00. I called to let the manager know that I found a much better deal and to credit my card. I was told it would be taken care of the next business day. It was 3 weeks and still no credit. I contacted them and after holding for 5 minutes was told I needed to come in and swipe my card. Really! You sure did’nt need my card to charge it. So I was inconvenienced to get my money back. You will not get the best deal here. They are not out for their customer. Be careful if you are looking for a deal. They are on commission and are trying to get the most out of the buyer. More
by Lookingfordealjp
Employees Worked With
Brad and Neil
February 11, 2019
Unexplained Fees Added but did not mention $2484 warranty at signing. No Warranty Paperwork given. Emailed twice, no response to date. So a $9732 car, why would any sa Added but did not mention $2484 warranty at signing. No Warranty Paperwork given. Emailed twice, no response to date. So a $9732 car, why would any sane person add a $2484 Warranty and 8 additional payments? They meet your payment but you are paying extra to make them more money. Gives whole new meaning to Buyer Beware. More
by dapinc66
Employees Worked With
Erin Packer
January 24, 2019
The Sly Ones Rip-Off is giving this company a compliment. My daughter took her Subaru Tribeca (used) into Gurley Leep, Justin Neff, Service Advisor, I am assuming Rip-Off is giving this company a compliment. My daughter took her Subaru Tribeca (used) into Gurley Leep, Justin Neff, Service Advisor, I am assuming was in charge of her vehicle, nicest guy ever while sticking the knife in and turning it. Short list of fixes but pricing was totally over the top! Let’s start with being charged for 2 diagnostic charges at $124.99 each, one for engine light the other for tire light. Let me be clear here it was -8 degrees in South Bend, Indiana on this date, perhaps you could have put some air in the tires to see if that fixed the problem? However, to compensate the charge for air would have more than likely been $124.99. Water Pump Replacement: Leaking $948.13 As it was put to me: “it is in the center of the engine and the timing chain needs to be taken apart in order to replace the water pump”. Ok, so according to another local mechanic, that price probably includes the replacement of timing belt components”. Guess again, Justin said, “If I quoted replacement parts for the timing chain the price would have been a lot more”. He told me, “I only have to loosen a couple of bolts and I can get to the water pump”. Heater Core Replacement: Plug $1,122.67 “The part is cheap.” “It’s the labor, this is an all-day job, the dashboard needs to be taken off and I need to get down between, whatever it was that he said (I had lost interest in his smoke blowing, at this point). Wow, husband looked up on youtube and guess what, it is a 30-minute fix up under the dash board, no need to take dashboard off! Shall we move on to the radiator hose? Radiator Hose Replacement: Lower $151.94 x 2 I am by no means a vehicle repairman but being charge twice for the same hose is a bit much!!!! He told my daughter it is was “floppy”. He told me it “was clamped twice”, “soft”, and “I’m not going to say it is the original but it has some miles on it”. My response to him, “Would you be surprised if I told you my husband replaced that hose?” “Yes, I would” “Maybe he changed the top and not the bottom” pretty sure he knows top from bottom! “Well, you don’t have to get that fixed if you don’t want to”. My daughter was basically told, there could be a domino effect when he gets in there, you just never know….I honestly get that but I have the feeling that regardless, there would have been a domino effect and she would have been charged double if not more for this “domino effect” We picked up her vehicle yesterday and took it elsewhere. She ended up paying $150-$124.99 for the diagnostic and “$25+ misc charge” I ask what the misc charge was for and the tech helping me said “someone had to read the diagnostic” Justin, justin time, saves the day, oh that charge is for hazards waste. Not sure what hazard waste since it was ONLY a diagnostic. So, with all of this being said, I would not take my 2-year-old grandson’s tri-cycle to Gurley-Leep! Beep Beep we will NOT be going to Gurley-Leep! More
by Carla
Employees Worked With
Justin Neff (2949)
