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Gunther Volkswagen of Fort Lauderdale

Davie, FL

4.6
1,112 Reviews

1660 S State Road 7

Davie, FL

33317

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Showing 1,112 reviews

September 30, 2018

Awesome Gunther!! great service great service great service technician who help me. he is amazing!!! I would not change a thing...everyone in Gunther state 7 are unfor More

by RICHARDDELAOSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not have it
Oct 02, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Richard, thank you, thank you, thank you! We're amazed to hear that you wouldn't change a single thing from your awesome service experience with us. Thank you for taking the time to leave us your review!

September 30, 2018

Timely and efficient I made my appointment online a couple days before for 12:30 Jose met with me on the service bay took my information and explained the service and told More

by gary.sanders1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tomas Perez, Jose Saldana
Oct 03, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Gary, your time and satisfaction are of great importance to our team and we are very pleased to have earned your 5-star review for the efficiency we delivered to you. We thank you for taking the time to write your review and share your feedback from your visit.

September 30, 2018

Cylinder misfire Called at the dealership, made a reservation . I was very surprised in a good way how fast the rental car was provided to me without any charge since More

by SKELETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 03, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

SKELETT, don't you just wish that everything could run as smoothly as your recent service visit! Sounds like your Cylinder misfire was no match for our Gunther team and we were able to provide a great experience that was convenient for you. Thank you for allowing us the opportunity to service your vehicle and sharing your visit in your review.

September 25, 2018

kind, quick, efficient THE INDIVIDUALS WHO TOOK CARE OF ME WERE VERY PROFESSIONAL, FRIENDLY, AND CARING. THEY NEW EXACTLY WHAT TO DO AND COMPLETED THEIR JOB WITHIN A VERY R More

by HARRY.SCHAEFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Saldana
Sep 26, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Harry, your review and compliments for our team is greatly appreciated. It is great knowing we are able to provide a smooth service experience to you by making sure that your vehicle's needs were completed in an efficient and timely manner.

September 25, 2018

2 Year Service Alessandra was extremely helpful. Entire process took less than an hour to complete. Every experience I’ve had at this dealership has been pleasant. T More

by ElleBee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alessandro Motta
Sep 26, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Elle, thank you very much for taking the time out to express your gratitude for Alessandro and our dealership's service department. We hope to have the opportunity to provide you with more pleasant experiences to come.

September 25, 2018

Worst experience I have written 2 emails explaining my situation and received no response. This experience made me uncomfortable dissatisfied and beyond disappointed. More

by ESCANDON_NICOLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Tineo
Oct 02, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Nicole, we understand that your main concerns lie with the communication with your advisor when your vehicle was in the repair process. As we have explained to you when you initially dropped off the vehicle, once the vehicle was disassembled and we were able to evaluate the damage, we would update you on what we found. We also explained the repair procedure to you and a rough estimate of labor time. This is a procedure that is conducted daily with all of our customers so that we can provide an accurate estimate of time and explain the status of your vehicle. Once we dissembled your vehicle, we had found some additional damage that was not originally on your first estimate that you had given us from your insurance company. We were able to contact them and schedule someone to come out in order to evaluate and approve the additional work that needed to be done to repair your vehicle properly. Keep in mind that this did extend the timeline but as soon as we had approval from the insurance company in hand, we would be able to continue the process and provide you with an update of the completion date. Your vehicle was in the shop for a total of 5 working days and when you picked up your vehicle, you were satisfied with the repairs. We understand that collision work can be timely and frustrating, but we hope you can respect our efforts and the processes we conduct daily to ensure a great experience for every customer.

September 24, 2018

Passat ABS lights on! I bought my Passat at this location and good experience to include the warranty extension, I was glad I got that so that comes in to place for everyti More

by geyner.crisanto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Saldana
Sep 24, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Crisanto, our customers choose our dealership as their one-stop-shop for all their purchasing and servicing needs because of our ability to make their experience smooth and easy... while doing it with a smile on our faces. It sounds like ever since you purchased your Passat, we have been able to make any repairs your vehicle may need a breeze. Thank you for providing us with your candid review and for continuing to stop by our service department for all your needs.

September 20, 2018

Excellent service and customer relation! Alex took care inmediatly of the service required, my car was ready at time and pretty clean. He took his timne to go over what was done to my car and More

by OLGA.DAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Arnaud Bellefroid
Sep 20, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Olga, it's a pleasure to have earned your 5-star review for your service advisor's ability to produce a timely and attentive service experience. Thank you for your feedback and choosing to stop by our service department.

September 19, 2018

Jimmy Gonzalez at Gunther VW I've purchased my last few cars from Gunther VW since 2007. Tomas Perez in Sales has always shown me great customer service and knowledge of his prod More

by TURNER.BILLUPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tomas Perez, Jimmy Gonzalez
Sep 20, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Turner.Billups, Tomas and Jimmy will be so happy to hear that you have chosen them as your go-to Volkswagen Sales Specialist and Service Advisor. Gunther Volkswagen Fort Lauderdale is lucky to have earned the business of a loyal customer like yourself. Thank you for your feedback and for providing us the opportunity to serve you for the past 11 years.

September 19, 2018

Very thorough and hospitable from start to finish My father took my leased VW in for routine maintenance. He couldn’t stop talking about how nice everyone was and was impressed that they even washed More

by CHRISNELSON2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifton Clarke, Jose Saldana, Jimmy Gonzalez
Sep 20, 2018 -

Gunther Volkswagen of Fort Lauderdale responded

Chris, we are thrilled to receive all your 5-stars for our service team at Gunther. Knowing that your father impressed with our service and raving about his experience truly fills us with joy. Thank you for taking the time to write your review on behalf on behalf of his visit.

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