Gunther Volkswagen of Fort Lauderdale

Will NEVER Recommend! Purchased the car at Gunther VW and have been a loyal customer servicing my car there for 7 years. Brought the car in for a recall on the driver’s air Purchased the car at Gunther VW and have been a loyal customer servicing my car there for 7 years. Brought the car in for a recall on the driver’s airbag wiring. They improperly repaired the recall and the issue got progressively worse. 5 Repair visits later they have “fixed” several different parts to the driver’s airbag system NEVER solving the problem. 4th Time I brought in the car they charged me $250 to repair the driver’s airbag bottom seat harness. 4 Days later the problem started again! I had to place a stop payment on my credit card and bring the car back in once again resolve the same issue. This led to me believe that they have no idea how to fix the problem and are playing a game of trial and error at my expense and my family’s safety. At this point I contacted VW of America. They assigned a regional representative and opened a workmanship concern. When I brought the car in for the 6th, yes, the 6th time for the same issue they started showing me photos from the previous redo-repair explaining that my wires were “chewed”. Um… sounds sketchy – they never told me about this at the last visit when the “chewed” wires were repaired or showed me photos. Do they expect me to believe those photos are from my car?! Then they proceeded to tell me that in order to repair the car the 6th time their last resort was replacing the driver’s airbag harness in the back of the seat and it is going to cost me over $800. I contacted VW of America in order to speak with the regional rep assigned to my case which was absolutely a waste of time and no help! VW of America has no empathy or concern for their customers! They approach the situation in defense of the dealership insisting that they can do no wrong. VW of America also insisted that because repair #5 had been fixed due to an outside cause (supposed “chewed” wires) they would not cover the expense because it was no longer a recall concern. I now know that those “chewed” wires were Gunther VW’s dishonest way to get rid of me. I am severely disappointed in VW’s response toward fixing a safety issue that may be the difference between walking away from an accident or not. In addition, the management (with exception to my service advisor) at Gunther VW is dishonest and lacking in customer service skills. I can no longer trust their work on my vehicle and will not be returning. Gunther VW should be disappointed to have lost such a loyal customer. I WAS the perfect candidate to recommend Gunther VW and the VW brand, but after such a negative experience and VW not backing their product I could NEVER do such a thing. More

disappointed big time He took my car in for touch up and detailining the car. When i went to pick up the car.nothing has done to the car. Why you take the the if you are no He took my car in for touch up and detailining the car. When i went to pick up the car.nothing has done to the car. Why you take the the if you are not going to do anything. More

Bait and Switch We turned in a leased 2011 VW for a leased 2014 and were told there would be no turn-in fees. They lied; we received a bill from VW Credit for $2,300 We turned in a leased 2011 VW for a leased 2014 and were told there would be no turn-in fees. They lied; we received a bill from VW Credit for $2,300. VW of America would not help, saying they needed to protect their dealership. Even with a discount from VW Credit, we still had to pay more than $800 out of pocket to avoid a lengthy collection situation. The sales manager at Gunther would not return any of my three voice mail messages. This is a shabby outfit that did not live up to its commitment. We have purchased our last Volkswagon. More

Plantation Gunther Sends the Message, Go somewhere else! I recently purchased a 2004 VW Jetta for my wife. We love the car, however as with all used cars, there are things to fix. While trying to remove the I recently purchased a 2004 VW Jetta for my wife. We love the car, however as with all used cars, there are things to fix. While trying to remove the left front wheel I ran into the security lug nut. I looked all over the car but the security lug nut socket was not there. I checked the rest of the lug nuts and fortunately it was the only tire with a security nut. My wife drove the car to the Gunther VW Dealer on US 441 in Plantation, FL. It is only about a mile from my house. They charged her $39 to remove the lug nut. It was literally a 2 minute job. They could have used the incident to reach out to us as future customers. Instead, we felt like they were telling us to go somewhere else next time. We certainly got the message loud and clear. I have heard good things about German Car Depot in Hollywood. We will try them next time. More

Luis G. is FANTASTIC!! In all honesty if there is ever an issue I highly recommend going to Luis Gonzalez at Gunther VW. Always ready to help, his customer service is outsta In all honesty if there is ever an issue I highly recommend going to Luis Gonzalez at Gunther VW. Always ready to help, his customer service is outstanding. Very professional, and knows exactly what to say. I know when Luis is there I'm in good hands!! :) More

The sales team is professional and courteous, but once Finance and management gets involved things change. I purchased a car, paid for it, and when is time to leave the lot, "management" showed up and Finance and management gets involved things change. I purchased a car, paid for it, and when is time to leave the lot, "management" showed up and did not let me take the car, and was looking for a inspection fee, or sell additional certification or extended insurance. Next day, the story was different and I could only buy the certification CASH (now that is weird). At the end I was able to drive of with my car and it was the end of it. But being embarrassed and disappointed is never good. No one that is buying a VW need to go though this. In 2010 a similar situation happened when I was trying to return my leased Passat and get a CC. I went 3 times and when it came time for the numbers I always felt there was something wrong. The CC announced was not available, extra fees.... I was about to change brands, when I went to a different VW dealer (Not Gunther) and there was no games. I am happy with my CC until today. I will keep driving my VW far from Gunther. This is my 5 VW. More

Jose Saldana is the BEST Volkswagen Service Representative!! It could be a minor or major repair work for my Pre-Certified Used 2008 Passat Turbo 2.0 and I know the service will be impeccable. Representative!! It could be a minor or major repair work for my Pre-Certified Used 2008 Passat Turbo 2.0 and I know the service will be impeccable. If I leave a message on his voicemail - he always returns my call the same day - WOW! Thank you so very much - Jose Saldana and Gunther Volkswagen!! More

Saw an ad for a Passat from Shumacher, WPB for $ 199 per month, no money down.Since I live in Hollywood, I went to Gunther, showed him a copy of the ad, and asked if he could match it. He said SURE! Bottom month, no money down.Since I live in Hollywood, I went to Gunther, showed him a copy of the ad, and asked if he could match it. He said SURE! Bottom line, I drove out with a Jetta(lesser model) for far more than $199, plus they took my car worth $5000.00 as a trade in. I went back the next day to try to fix this, and from there it was downhill all the way.Now they are offering me a passat for $369.00 per month, and I stilll can't get my car back. Also, they did not give me a copy of a lease, so I don't even know what I signed for. They tell me that the lease is for 4 years!, which means that I pay for 3/4 of the car in 4 years. Stay away from these people. They are unscrupulous! More