Gunther Volkswagen Volvo of Coconut Creek - Service Center

Brilliant Customer Care To Whom it May concern, I wish to write in reference to the Stirling efforts of your Service Advisor Dominick Espada. He has been singularly brill To Whom it May concern, I wish to write in reference to the Stirling efforts of your Service Advisor Dominick Espada. He has been singularly brilliant with looking after me and my vehicle. Every step was taken to ensure that my vehicle was collected and returned. Twice, I hasten to add, in order to deal with a secondary insurance claim on my vehicle regarding a body dent repair. At this time it is not easy dealing with a demanding and nervous customer base due to the Corona Virus. Dominick has been especially resourceful, caring and helpful in every respect. My vehicle was returned in absolutely A1 condition with the fault repaired and the car perfectly cleaned. I can’t thank Volvo enough for all of this - and special thanks to Dominick for his highly appreciated assistance. Yours Sincerely, Dr Avron White More

Cheaters I had a very unpleasant experience with this dealership, I went to trade-in my car and came out with a new lease, the only thing they did not tell me I had a very unpleasant experience with this dealership, I went to trade-in my car and came out with a new lease, the only thing they did not tell me is that they were going to return my car to the dealer and I would have to pay the excess miles. They are cheats, and the general manager didn't even return my phone calls or emails. Be very careful with them. More

They certainly get all the money they can out of you Good service, but they definitely overcharge you. Paid $150 each on some parts, checked google, same parts around $30 online. They got me this time. Good service, but they definitely overcharge you. Paid $150 each on some parts, checked google, same parts around $30 online. They got me this time. More

The service area is awful!! I don’t plan on purchasing my next car due to the Service Department. The ladies that check you in do great, but Service Advisors are no where to be found or playing on their ph next car due to the Service Department. The ladies that check you in do great, but Service Advisors are no where to be found or playing on their phones. I left there after waiting 15 minutes for my scheduled appointment, I had a flat tire & was having a new tire installed. I went to Tires Plus, by JM Lexus & they took care of me immediately. More

Excellent service! The service advisor went above and beyond, I really appreciate and I am very happy with his services. The car was done in a timely matter.Thanks beyond, I really appreciate and I am very happy with his services. The car was done in a timely matter.Thanks More

Great Experience Great customer service. You can tell that they really want to make customers feel happy. I would definitely recommend the place to my friends Thank Great customer service. You can tell that they really want to make customers feel happy. I would definitely recommend the place to my friends Thanks More

Extra long wait for service desired. Service advisor was somewhat abrupt and quite defensive. Was told service requested should take an hour or a bit more. Was there for over two hours. Service advisor was somewhat abrupt and quite defensive. Was told service requested should take an hour or a bit more. Was there for over two hours. Tires rotated and inspection. First service since car purchased. Person who took order told me service hours begin at 8:30. Driving in sign posted said service hours from 7:00 AM. I would have been there at 7:00. I am awake every day by 3:00 AM More

Norman was awesome. They found what was wrong with the car and fixed it in a timely manner. They kept communicating with me trough the phone to keep me updated car and fixed it in a timely manner. They kept communicating with me trough the phone to keep me updated More

did what had to be done one of the best to represent company is norman in service dept ---fixed what had to be fixed and explained all that was needed to do one of the best to represent company is norman in service dept ---fixed what had to be fixed and explained all that was needed to do More

My customer service rep is excellent. He does a great job explaining the service and calling to let me know that my vehicle is ready. explaining the service and calling to let me know that my vehicle is ready. More