Gunther Volkswagen Volvo of Coconut Creek - Service Center

Worst service foreman customer service by Pete The professionalism of Gunthers salesman is phenomenal. They provide excellent service and got me the exact car I wanted and a great price. Even the s The professionalism of Gunthers salesman is phenomenal. They provide excellent service and got me the exact car I wanted and a great price. Even the service However, the service from their service foreman PETE is horrific. Pete is the most unprofessional and displays such disrespect towards customers. I have had many Volkswagens throughout the years and have never received such horrible service until meeting with him. I wouldn't be surprised if he spoke to other customers the way he did to me. Telling me to "get out of his shop" due to damage on my car before picking it up at the dealership and blaming me for the damage directly when there is inspection paperwork of my car with only the minimal damage that was marked off that I came in with. He even had the nerve to call the cops on me because I asked to speak to someone higher up than him that could handle my situation way more professional than he did. I even had to walk home because I called corporate and they told me to leave my car there meanwhile Gunther took my rental and would not provide me with a rental because Pete told the tenant not to give me one. Overall, I think you can understand my extreme anger with this situation and how it was improperly handled. More

Above and Beyond Service and Sales I have purchased two cars from Gunther VW of Coconut Creek and will definitely be returning for a third. This evening our current leased Passat had a I have purchased two cars from Gunther VW of Coconut Creek and will definitely be returning for a third. This evening our current leased Passat had an error with the air bag that went off two hours after their service department had closed. I went in to speak to the GM Robert Klein and was immediately taken care of by him personally. He went above and beyond to get me a loaner car to last us through the weekend as we were set to go out of town the next morning. I previously worked for a VW dealership in Orlando and never saw such professionalism and customer service as I have seen through this dealership. I would highly recommend this dealership, because witnessing a GM run around and do the dirty work to ensure a customer who isn't even buying a car is taken care of made a believer out of me that this staff is in good hands. I also highly recommend David Butterly in service, a former Marine like myself he has always taken great care of all of my vehicles and never tried to upsell things that are unneeded. Great dealership! I will be back for another in 12 months. More

Repair and service review About a month ago My husband and I went to Gunther VW because we had a problem with the car starting. We had it towed in and they said we needed a new About a month ago My husband and I went to Gunther VW because we had a problem with the car starting. We had it towed in and they said we needed a new battery. While we were there, we had them activate a new key for us, which they did, but now the old key suddenly doesn't work and the hatch stopped opening with the key. They told me that the key was old. Now this is a key that worked the day before when I brought it the car in. They told me the hatch was old and needed to be replaced, again another thing that was working fine the day before. I took it to another dealer up in Stuart and he said take it back there and tell them to activate he key, there is nothing wrong with it. I did this and the dip wad guy started arguing with me and they finally took the car back to check on it for 4 hours, they did nothing and even told me they washed it. What a joke! this place is a huge joke, with people you can't trust working there. I wouldn't give them one star for service! Idiots is the word that comes to mind! More

I brought in my 2007 VW GTI several times since I purched it, due to suspected transmission problems. It was always "nothing found wrong". Finally in 2012 the transmission went totally out. I brought it into it, due to suspected transmission problems. It was always "nothing found wrong". Finally in 2012 the transmission went totally out. I brought it into the shop to be told that it would cost in excess of $5,900.00 to fix it and that it was OVER 60,000 MILES by 3000 miles and therefore not under warranty! I still owed $4,000.00 on this car, and had only owned it for about 4.5 years, when the transmission totally broke. Instead of standing behind their cars, I was told I HAD TO PAY FOR ALL THE REPAIR OUT OF POCKET. They said they called VW (HQ I presume) and that they offered $1,500.00 for it if I traded it in on a new car. I would have had to pay the balance on the loan of $4,000.00 presumably for the defunct VW GTI out of pocket as well. This is the WORST kind of support for their products, and basically I got stuck with a car that has chronic transmission problems which never were addressed while it was still under warranty. I ended up taking the car to a transmission specialist who had to basically replace everything but the casing as the transmission was a total loss. This cost me $4,300.00 for a car I still owed $4,000.00 on. I will never forget the heartless and hostile treatment I received at the hands of the service personnel and how they refused to help me when it was obvious the car had transmission problems from way back. They tried to make me think I was responsible for the condition of the car when it was totally obvious a car that new should not have transmission issues at all. I was advised by non dealer VW repair profeassionals that this car has chronically had this problem, also it's all over the net. The transmission is for both automatic and stick shift cars can you imagine that. The same mechanism! Needless to say its frought with problems and a nightmare to repair. I WILL NEVER BUY A VW AGAIN AND CAN ONLY PASS MY EXPERIENCE ON TO OTHER UNSUSPECTING BUYERS THAT ARE STILL UNDER THE ILLUSION THAT THIS IS A QUALITY PRODUCT THE COMPANY ACTUALLY SUPPORTS. I am looking to cars that have a 100,000 mile warranty or unlimited warranty while I own the car, and they are out there. Like the 100,000 mile warranty at Hyundai (I like the Elantra) and Kia or the dealer bonus unlimited warranty at Nissan. THIS LACK OF INTEGRITY AND FRAUDULENT DEALINGS HAVE CAUSED ME FINANCIAL HARM IN THE $1000'S AND PERSONAL STRESS AND LOSS OF ABILITY TO WORK UNTIL I RAISED OVER $4,000.00 INSTANTLY OR WROTE OFF MY CAR WHICH SUPPOSEDLY IS WORTH AROUND $12,000.00 FOR THE VW OFFER OF $1,500.00. THAT SHOULD TELL YOU WHAT THEY THINK THEIR CARS ARE REALLY WORTH! I AM TERMINALLY CURED OF THE ILLUSION OF THE "FAHRVERGNUEGEN". I will be sure to let everyone I know share in my discovery of the VW company now being just another ripoff waiting to happen. More