Gunther Volkswagen Volvo of Coconut Creek - Service Center

SATISFIED WITH SERVICE David Butterly was informative and very helpful . He explained what service I needed and guided me in the right direction . He's knowledgeable and c David Butterly was informative and very helpful . He explained what service I needed and guided me in the right direction . He's knowledgeable and courteous ! More

U were awesome as usual !!!! I brought my leased 2017 Jetta TSI in for its 2 yr 150000 mile factory recommended service . As usual my car was in and out in no more than an hour. M I brought my leased 2017 Jetta TSI in for its 2 yr 150000 mile factory recommended service . As usual my car was in and out in no more than an hour. My service advisor was professional but perky and friendly. They have a wonderful waiting room with awesome coffee and they keep u adviser every step of the way. I love my Jetta and I love Gunther! More

Work with Geico to get a collision issue resolved Axel was excellent making sure that I had a loaner car while unresolved issues stemming from an accident were resolved to my satisfaction. Contacting Axel was excellent making sure that I had a loaner car while unresolved issues stemming from an accident were resolved to my satisfaction. Contacting Geico and following through to a positive resolution.. More

Remote key problem My spare key did not work since buying my Jetta 2 weeks ago. I tried to follow directions in owners manual but no luck ..so I went to the dealership t My spare key did not work since buying my Jetta 2 weeks ago. I tried to follow directions in owners manual but no luck ..so I went to the dealership today. No appointment so did have a long wait, but they fixed the problem free of charge. Great friendly service. Thanks! More

great service Renny was a pleasure to deal with he explained what was being done to my car and why. When my car was delivered it washed and clean inside Renny was a pleasure to deal with he explained what was being done to my car and why. When my car was delivered it washed and clean inside More

Chronically Superb! Rennie, has been working with my cars for a couple of years. His legitimate concern to make sure I understant every assessment and recommendation go Rennie, has been working with my cars for a couple of years. His legitimate concern to make sure I understant every assessment and recommendation goes beyond any of my previous experiences with any other Volvo or non-Volvo dealership. I think the new facility has stepped up the game. Thanks again. PS: I will like to suggest you include your repair agents in your pre-populated list. They are the constant face we see, not necessarily your sales or upper management More

Very nice easy experience Everything was professional and David is very thorough and friendly. The only suggestion I have is to NOT have fake news CNN on the TV in the waiting Everything was professional and David is very thorough and friendly. The only suggestion I have is to NOT have fake news CNN on the TV in the waiting room. Otherwise all was good. More

Extremely Poor Customer service I have an ongoing issue with my car -customer service has been unable to give a plausible explanation why they cannot fix this problem and have litera I have an ongoing issue with my car -customer service has been unable to give a plausible explanation why they cannot fix this problem and have literally close the case without a fix. I totally lost faith in Volvo; I visited the dealership on 4/1/19 and my faith in Volvo was somewhat restored ONLY after Pete took the time to explain the problem I am having with the car-even though the issue has not been resolved. Pete effectively demonstrated what customer service is all about. He is the definition of a true professional and is worthy of praise. Nuff respect to Pete. More

Superb Dealer experience My experience with service advisor Rennie Singh was outstanding. He was knowledgeable, professional and courteous but more importantly he took the tim My experience with service advisor Rennie Singh was outstanding. He was knowledgeable, professional and courteous but more importantly he took the time and energy to take care of an issue that was unexpected. In short, he did his job and did it well. As one would expect, the work performed by the service techs was done correctly but to a customer the service advisor is the "face" of the dealership. He or she is the individual that the customer interacts with and is the liaison between the public and the dealership. Under normal circumstance I would not write such a lengthy review but in an era of subpar customer service Rennie made my experience with Gunther Volvo exemplary. More

My Volvo Service My service representative Rennie Singh is excellent. He calls me and explains any issue before repair and is extremely knowledgeable. He gets the work My service representative Rennie Singh is excellent. He calls me and explains any issue before repair and is extremely knowledgeable. He gets the work done in a timely fashion and will help you out in anyway needed. I will purchase another car from Gunther Volvo because of Rennie More