Gunther Volkswagen Volvo of Coconut Creek - Service Center

Great customer service, timely, clean, and effective. Services our 2017 Jetta at this dealership which is also the place where we purchased the car. The services advisors are courteous and very helpful, l Services our 2017 Jetta at this dealership which is also the place where we purchased the car. The services advisors are courteous and very helpful, leaving the impression to be in good hands. I did go through the regular 30K Maintenance and the car was handed over clean and all work was conducted properly. Service Advisor Steve explained everything well and kept me also on informed throughout the half day process. Definitely recommend this dealership for purchasing and servicing a car. More

Excellent Customer Service Service Department Is Amazing. My service writer Alia was very friendly, very helpful and very attentive. The Service Manager's are great and always Service Department Is Amazing. My service writer Alia was very friendly, very helpful and very attentive. The Service Manager's are great and always meeting the expectations of customer's. More

1st auto service Timely. Not impressed with customer service. Julian, the manager was more attentive and courteous with all people waiting as well as his staff. Didn’ Timely. Not impressed with customer service. Julian, the manager was more attentive and courteous with all people waiting as well as his staff. Didn’t get that from service rep. Busy on the phone with others while managing my auto. I drive over an hour to get there don’t spec much but a bit attention while working w me. Next service will be at Volvo gables. Thank you More

Great experience Came in for a recall and oil change. All was done same day. Staff was great, and super easy to work with. Will be coming back again. Came in for a recall and oil change. All was done same day. Staff was great, and super easy to work with. Will be coming back again. More

Surprisingly Sales Exp great BUT SERVICE DEPT NEEDS HELP We had such a great experience with the sales team. We worked with Sergio and his manager. They were both great and went above and beyond to provide t We had such a great experience with the sales team. We worked with Sergio and his manager. They were both great and went above and beyond to provide that extra level of service one wishes for. On the contrary, we took our vehicle in for warranty service just this past week and had an unpleasant experience with David Butley, the service manager. Not only did he feel the automated call should be a sufficient form of communication, he was rude and nasty. My wife called many times, left 3 messages, and sent text messages to David, simply to confirm that the automated message was accurate. However, we did not receive one return call. David handled this matter very poorly and turned a loyal customer away. Not sure who reads these reviews, but I would hope someone from the executive team other than David contacts me back. More

Excellent service Just had the 10K maintenance done on my 2018 Passat and Megan treated me like family. Very pleased with the experience. Thanks again Megan. Coffee was Just had the 10K maintenance done on my 2018 Passat and Megan treated me like family. Very pleased with the experience. Thanks again Megan. Coffee was also good. More

Fast and Easy Getting my service was the easiest it has ever been. Thank you Nadia, for being so informative and friendly. Every company needs a person like Nadia. Getting my service was the easiest it has ever been. Thank you Nadia, for being so informative and friendly. Every company needs a person like Nadia. The courtesy driver was also very friendly and prompt! Great experience overall. More

service for recall norman is great, i always chose to work with him. he takes care of me. work was done quickly and he kept me informed, he also always remembers me norman is great, i always chose to work with him. he takes care of me. work was done quickly and he kept me informed, he also always remembers me More

VW Service at Gunther Although I leased this VW CC elsewhere, the Service at Gunther is always Top Notch. For me, it is especially convenient. I have tried to lease Although I leased this VW CC elsewhere, the Service at Gunther is always Top Notch. For me, it is especially convenient. I have tried to lease at Gunther and plan to try again this Summer. More

oil issue with 2018 Passat Had an issue with my 10 month old 2018 Passat and had to have it towed to Gunther. I was very happy with the service performed. While losing a day t Had an issue with my 10 month old 2018 Passat and had to have it towed to Gunther. I was very happy with the service performed. While losing a day to have it repaired is not welcome, I can say that it turned out to be a great day and my car is running just like the day I drover it off the lot. And it looked as good as new too!. Maybe a little more communication would have been nice so that I wasn't worrying all day, but all in all they treated me very well and did an excellent job. More