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Gunther Volkswagen Volvo of Coconut Creek - Service Center

Coconut Creek, FL

4.3
396 Reviews

396 Reviews of Gunther Volkswagen Volvo of Coconut Creek - Service Center

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May 19, 2019

Great service Great customer service. I would highly recommend to anyone. Great service. Good communication. Timely appointment. Thank you for your great service, b More

by zmoore1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman
May 15, 2019

Nadia is professional knowledgeable friendly representative Fixed right the first time. Nadia is professional knowledgeable friendly representative who always takes the time to explain what is needed and what More

by RONNYJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadia Joseph
May 09, 2019

Lengthy oil change I thought that waiting two hours to just get an oil change after making an appointment was too long. However, I feel confident getting my car serviced More

by stevenshuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name was not listed
May 02, 2019

Excellent service! My service person, Nadia Joseph, listened to my issues, knew how to get they job done, was professional and courteous. My car was done when expected More

by jburres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadia Joseph, Assistant Service Manager
May 03, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

jburres, we couldn't think of a more perfect way to service your vehicle. Madai made sure she understood your concerns and knew exactly what to do in order to address them. Thank you for servicing with Gunther Volkswagen.

May 02, 2019

20k mile check up Rep was awesome... i was there and waited for over 2 hrs... need a part and it was not in... have to go back ... Why doesn’t Gunther have parts??? More

by MARILYNOGG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Copa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

MARILYNOGG, thank you for sharing how awesome your service advisor was to you during your recent visit. Please note that we don't always have in stock the specific part you and your vehicle made. Majority of our parts are specially made or ordered once they are requested. We hope this provides you with a better understanding of our processes. Thank you for your time.

April 30, 2019

Recall It was great super fast service. I needed a quick recall done and it was done within a few hours everyone in service is always so great More

by AUSTINLEECURRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Garzone
May 01, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

AUSTINLEECURRIE, we are glad to have been of help to you during your recent service visit. Thank you for conducting your recall at Gunther Volkswagen Coconut Creek.

April 30, 2019

Always the same great experience During the A/C maintenance, a cover was forgotten to be installed and the service team realized this quickly and called us as a reminder to stop by to More

by Tarkan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Douglas
Apr 30, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

Tarkan, although we do our best to ensure a quality service experience to each and every one of our customer's, these situations can happen. Thank you for allowing us the opportunity to make things right and recognizing Norman's efforts to conveniently rectify the matter.

April 30, 2019

Great service I only have a few words they follow your appointment time they are courteous they are fast and they cleaned my car I never experienced such service wh More

by Block70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

Block70, thank you for recognizing what a convenient and courteous experience Gunther deliver's to you and your vehicle.

April 26, 2019

Excellent service Excellent and friendly helpful service The service manager was extremely helpful and concerned in solving the issue with my XC60 The issue was taken More

by AGBLUHARP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Butterly
Apr 29, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

AGBLUHARP, thank you for recommending Gunther as the place to go for all your Volvo purchasing and servicing needs. It sounds like your visit couldnt have gone smoother as we were extremely helpful in solving the issues with your XC60. Thank you for your business with Gunther!

April 25, 2019

Great help! They serviced the recalls on my car, and advised me on potential future problems! When an emergency came up and I needed my vehicle, they promptly com More

by PRISCILLA.ENCARNACION135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadia
Apr 26, 2019 -

Gunther Volkswagen Volvo of Coconut Creek responded

Priscilla, during your emergency visit, Nadia was readily available to address your vehicle's needs and accommodate alternate transportation for you. Thank you for sharing how our team was 100% committed to serving you.

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