Gunther Volkswagen Volvo of Coconut Creek - Service Center

Always find time for your emergency repairs! My first experience was when my battery died one hour before service was closing. I arrived 15 minutes before closing and they still replaced my batte My first experience was when my battery died one hour before service was closing. I arrived 15 minutes before closing and they still replaced my battery while I waited. Had the oil change/ service another time. Then recently I had a nail in my tire on a Saturday afternoon. They fit me in even though it was a long wait More

Below Expectations The staff was very pleasant, professional in customer care. I was offered transportation to and from any place of my choosing and, because I had my sm The staff was very pleasant, professional in customer care. I was offered transportation to and from any place of my choosing and, because I had my small children with me, I was also offered a loaner. I thought that was nice. However, the service appointment couldn’t resolve the issues I am having with the Infotainment System in my 2019 Atlas. They didn’t offer any action, just apologized for the inconvenience. They recommended to escalate my issue to VW North America, when I purchased the vehicle at this dealership. I didn’t like that. Another thing I didn’t like is, I was offered a car wash and my vehicle was delivered with vacuumed mats and the rest of the interior dusty. The outside was not washed. Wheels and body with a film of dirt. I tried to go back, but they were already closed. This is my first VW. I switched from another brand that is well-known for impecable customer service. I was disappointed at this service experience. The service performed on the vehicle was just a tire rotation, so I guess that turned out fine. No way for me to make sure. More

Took a long time The job was done well, but I was led to believe it would take 2 hours per the recall letter I received from VW. It took 9 hours. Needless to say, I fe The job was done well, but I was led to believe it would take 2 hours per the recall letter I received from VW. It took 9 hours. Needless to say, I felt that my appointment time was not valid as it ran 7 hours overtime. More

Mis-diagnosed the problem I brought the vehicle in because it was making a loud humming sound when moving. They checked the tires, and "advised customer to allow the noise to I brought the vehicle in because it was making a loud humming sound when moving. They checked the tires, and "advised customer to allow the noise to worsen for further diagnosis." They did the 29 point inspection, washed the car and sent me on my way. The next day I took it to Tire Kingdom. They found that the left front wheel bearings were rusted. Replaced them and it is now as quiet as when new. More

Service review Steve in service is so helpful he keep me informed it was fast and great service and I will recommend all my friends to take there VWs to Gunther Steve in service is so helpful he keep me informed it was fast and great service and I will recommend all my friends to take there VWs to Gunther More

Oil change The costumer service was excellent. The waiting time was kept to the minimum, and they kept me on the loop with the progress of the service. . I highl The costumer service was excellent. The waiting time was kept to the minimum, and they kept me on the loop with the progress of the service. . I highly recommend them More

Service Experience Larry, my preferred service representative, is always great! He is efficient, attentive, and reliable. I always recommend him to other VW owners, and Larry, my preferred service representative, is always great! He is efficient, attentive, and reliable. I always recommend him to other VW owners, and will continue to have my car serviced at this dealership because of Larry. More

Friendly, competent and competent staff. Axel Reyes, Assistant Service Manager warmly greeted me. He listened carefully to the problems that I described and the questions that I had about set Axel Reyes, Assistant Service Manager warmly greeted me. He listened carefully to the problems that I described and the questions that I had about setting up Android Auto on Jetta. Axel got right into my car and set up the Android Auto. He then quickly determined that the repairs on the rear wheel sensor and AC were going to quite awhile; so he immediately set me up with a rental car. The car was ready the next day. It was hassle free and seamless service. More

Quick and Readily Available Steve is great! He made himself available the same day that I was having issues with my car and took care of the problem quickly. Steve is great! He made himself available the same day that I was having issues with my car and took care of the problem quickly. More

Amazing every time My service advisor Nadia Joseph gives me an amazing experience every time I come to service my vehicle hands down.I would recommend anyone to her. I’m My service advisor Nadia Joseph gives me an amazing experience every time I come to service my vehicle hands down.I would recommend anyone to her. I’m always in and out. More