Gunther Volkswagen Volvo of Coconut Creek - Service Center

Great Customer service and quick response time in the repair I have no added comments.... True professional experience I will be returning on my next service and any issues that arise in the near future I have no added comments.... True professional experience I will be returning on my next service and any issues that arise in the near future More

There is no other Service Center like this one I have taken my cars to service centers of other brands/makes and Gunther VW is by far the best Service Center ever, considering all aspects: expertis I have taken my cars to service centers of other brands/makes and Gunther VW is by far the best Service Center ever, considering all aspects: expertise, customer service and time. More

Surprised I’ve always had 5star service at this dealership, but this one was very disappointing. I had a 7:30am appt and asked for the shuttle. I understood it I’ve always had 5star service at this dealership, but this one was very disappointing. I had a 7:30am appt and asked for the shuttle. I understood it didn’t start until 8:10ish and was willing to wait. Around 8:20, I asked when the shuttle was ready and they said it had already left and couldn’t get him to come back. My service writer addressed the issue and set me up with a rental. The enterprise person had just gotten to work and all his equipment was not setup and one device had a dead battery. Getting a rental car seemed longer than it should. After I picked up my car, I noticed something had been drastically changed with the Driver’s seat. I had to come back to ask what had been changed because I couldn’t figure out how to fix the settings. More

Really friendly and efficient service. I am new to the area and so happy I found a VW dealer close by. Jordan Krate was my service advisor. He was professional and very helpful. I liked I am new to the area and so happy I found a VW dealer close by. Jordan Krate was my service advisor. He was professional and very helpful. I liked that he was there when I picked my car up. Will definitely return again. More

20,000 service Everything was done as it should be. I had two tires with slow leaks, they determined the problem, explained it to me and told me how much it would c Everything was done as it should be. I had two tires with slow leaks, they determined the problem, explained it to me and told me how much it would cost before proceeding with my consent. I was in and out in about an hour and everything was done perfectly. More

Great service Was greeted as soon as I drove in and within a few minutes had an advisor helping me. Car was done way before I thought it would be, quick and easy p Was greeted as soon as I drove in and within a few minutes had an advisor helping me. Car was done way before I thought it would be, quick and easy pick up. More

20000 service visit Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I don’t remember the name of my initial service contact, but this was the first time I had ever felt like I was being sent away.. I do not recall the name of the service representative, I usually have Norman and he has always been cordial, but he was not available. The express service reps made my day!! More

Manufacturer required service Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about th Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about the following: 1. VW manufacturer installs NITROGEN in tires at factory. Unfortunately, Gunther VW does not carry NITROGEN to refill tires when servicing your car. I had tires serviced with NITROGEN at another dealer a few days prior to my service appointment. Would be great if Gunther VW would invest and have NITROGEN at their dealership to service VW's supplied with NITROGEN by manufacturer...a lot of advantages to having NITROGEN in your tires. 2. I had my vehicle ceramic coated, so, the windshield water reservoir can only be refilled with water only. Norman, the services advisor went ahead and filled the reservoir with water in the service lane, prior to going into service garage. Also, Gunther VW offers a courtesy wash when you vehicle is serviced, I declined the wash due to soap detergents cannot be used on ceramic coating. The service advisor (Norman) appreciated the information and was very polite, professional and caring to make sure these issues got to the technician assigned to my vehicle... COMPLETION OF VEHICLE SERVICED: 1. The only negative was hand smudges left on the hood and both (right/left) fenders by technician when servicing. I showed this to service advisor who immediately took his microfiber towel and cleaned all areas and was very apologetic about this... Overall, I was very satisfied with the servicing of my 2016 Tiguan SEL with 3,100 miles. As stated above, Service Advisor (Norman) was very polite, professional and attentive to detail to ensure my vehicle is in good hands. Actually, while sitting in the waiting area (showroom/sales bldg.) I introduced Norman to another customer to use Norman as their service advisor. OBSERVATION/SUGGESTION IN SERVICE DRIVE AREA: Perhaps, Gunther VW Management consider highlighting the walkway between showroom/sales bldg. and parts/service bldg. I observed on several occasions that people tend to drive a bit faster than they should and do not even see the walkway. Lining the walkway in yellow and stripe inside the yellow out lines, even putting up signs, would be a nice safety feature to protect employees and customers using this walkway...Just a suggestion... More

30,000 mile service Had an 11 am appointment. Jordan was efficient and professional. Jordan came to see me to tell me about my car. I was very appreciative of his profess Had an 11 am appointment. Jordan was efficient and professional. Jordan came to see me to tell me about my car. I was very appreciative of his professional attitude. More

Tire replacement Everyone did a super job. Just took a bit of time understandable for Saturday. Thank you for the help. See you next service! Thank you. Everyone did a super job. Just took a bit of time understandable for Saturday. Thank you for the help. See you next service! Thank you. More