Gunther Volkswagen Volvo Cars Delray - Service Center

Terrible Service Department!! I am very Disappointed in how my experience was handled, or lack thereof! I made a formal complaint to VOLVO USA for help with this dealership and opened a case number with th how my experience was handled, or lack thereof! I made a formal complaint to VOLVO USA for help with this dealership and opened a case number with them, also asking for the Regional reps help as well to keep them accountable. Almost no communication about anything, I always have to chase my service person down. The service manager doesn't respond or return any phone calls either. I have had issues that are needing attention for months and they literally are ignoring my phone calls in the service department. I shared with everyone I could, even my sales person who helped me buy the car, that I have my daughter in this vehicle to drive her to school and I do not feel safe driving my car any more due to the shaking and pulling hard to the right. Zero response form anyone other than my sales person, and you think your safety would matter to someone at this dealership. The car has spent more time in the service department than in my possession. I may even sell the car, after spending almost $50,000, but I can't even sell the car because they haven't returned my calls to try and fix the car. I purchased their flagship, S90, and would have expected some level of customer service... but I feel as though I would get better service at Kia, while paying the Volvo price for the car. I even reached out to the Sales Manager for help and received zero response back from him either! Horrible experience, can't wait until this is all over... too much work to work with these people at Volvo. Such a shame it has come down to this, me acting out of character to just get someone to acknowledge what is going on. More

The head of repairs, Dominick Espada, did an A+ job of taking car of our Volvo. He was extremely knowledgeable, efficient, and a terrifically nice guy. - S. Greene taking car of our Volvo. He was extremely knowledgeable, efficient, and a terrifically nice guy. - S. Greene More

Getting through my first service experience as a Volvo customer, Dominic took fantastic care of me and made sure everything was perfect. Stephanie on the phone was also fantastic, patient and quite friend customer, Dominic took fantastic care of me and made sure everything was perfect. Stephanie on the phone was also fantastic, patient and quite friendly. More

I’ve had the pleasure of working with Domenick over the last 4 years and he is the heart of the service department. I totally trust his opinion and advice. Whenever I’ve had a question or concern I call Do last 4 years and he is the heart of the service department. I totally trust his opinion and advice. Whenever I’ve had a question or concern I call Domenick and he always provides me the information needed or he finds the answer and calls me back. More

Worst service department negative stars if I could, starting from the service manager Vasile, Grody and Drew, service writers. No people skills. Good luck trying to get anyone on the phone. I had Drew' starting from the service manager Vasile, Grody and Drew, service writers. No people skills. Good luck trying to get anyone on the phone. I had Drew's cell phone number and texted him he said he was not in and when I showed up, guess who was at his desk. Dishonest and condescending. Grody should do something else instead of dealing with customers. More

Recall and Engine Light Service Dominick Espada is an excellent Assistant Service Manager and could teach a course on how to respond to customers respectfully. He is a problem solve Dominick Espada is an excellent Assistant Service Manager and could teach a course on how to respond to customers respectfully. He is a problem solver and as busy as it was when I took my car in for service he treated everyone equally and respectfully while getting their problems solved. He was a pleasure to deal with and I highly recommend him. He kept me aware of what was happening and the timing for my car. I will always call him if my Volvo needs. A true professional. More

Bad from the start till end. Booked oil change they argued price which was given when appointment was made over phone $89 vs $120, Call appointment center and they advised I was quoted that price. Char argued price which was given when appointment was made over phone $89 vs $120, Call appointment center and they advised I was quoted that price. Charged for Volvo diagnostics of 1 hour $177 but Volvo state one hour is complimentary as per standards .Rescheduled for that week to start them to have oil consumption issue looked into for 2015.5 XC60 and thermostat replaced as per my ext warranty coverage but required car to be present to have open RO. Stopped in and advised to bring car back following week to have diagnostic done for engine as other related to start/stop concern where car computer was crashing when pausing at intersections and round abouts intermittently causing car engine to stall and systems reboot. Made appointment and SA never confirmed time only that they will look at it on Thursday morning first thing. Brought car on and wife was given run around and eventually car was taken in on February 13th but told it will take days to look into not a day as expected. Guess what they had my car since then and need to arrange car to be pulled from there garage as they insist I can only have a new engine after having it 4 months. Service manager never responds to emails and neither does GM. After having the car for over a week initially they finally said when looking with a investigative camera the engine cylinder was cracked and highlighted a new engine was needed. In order to get this covered by my warranty whether some or all it needs to be run via Royal Admin and they approved that a tear down was nescessary to continue the claim and this would be at cost of car owner until approved which they would then cover the labor cost. As Gunther DON’T put things on a paper they texted me advising me what they needed to do which was 6hrs at $177 so $1062. They much much much later determined the car was requiring a rebuild as what they saw with camera was a scarring not a crack in cylinder. Upon that update the warranty company sent out a inspector and we waited for feedback. The garage advised that the warranty company was not costing original parts and being cheap on labor but Royal insisted they agreed there prices but not all labor as the garage is adding extra cost not nescesary to repair. Whatever the case the Volvo dealership/service center insisted on pursuing this further and took note time at our expense as only car and limited rental coverage. After the second inspection I ask the SA to notify me about cost I would need to cover and prepare paperwork so we can move ahead. Also allot of prior delays were they said their mechanic needed to document tear down so he can prepare cost??? Never received anything in writing I’ll a week ago and they backdated it. After not hearing from the garage for almost two months and as they never replied to any emails we flagged them up with the BBB and also requested assistance from Volvo head office. BBB never had a reply and Volvo was limited to how they could help but assured they would put our complaint forward to Gunther to be investigated. Twice this was requested. As you can only deal with the service manager at that store and The complaint is for him and his staff how does that work Gunther??? Shame on you. Anyway sometime in May Gunther took it upon themselves to chase my warranty company for a third inspection claiming that my engine was cracked!!! As per original concern deemed otherwise. As the SA was missing or fired I originally dealt with a Mr Dominic I assumed started from beginning pursueing engine rather than rebuild. He called me to mention the engine and I complained again to the email address for the GM with no replies and Volvo asking what is Gunther doing and why don’t they call customer to discuss prior as customer has the right to decide first of all!!! so I asked for a appointment to meet the service manager Vasil. My wife insisted she go also and so it took days for them to decide when they can spare time so the junior manager and Vasil can meet and finally agreed to only see Vasil with my wife on 19th May so to get ball rolling. First of all we have been treated as the trouble makers as staff are not honest about all the delays as when I mentioned no one has called us he called us liars and I mentioned I spoke to his junior manager regarding cost in March request which he said he was unaware that I requested but as they don’t communicate with emails how do you prove all this. I know the mechanic Frank was present as I had questions for him to services to rebuild while car is torn down as wanted new timing belts reinstalled which they will only charge for parts as belts had to be reinstalled etc. but in the meeting with the service manager he advised he will NOT be permitting any rebuild due to condition of cylinder wall and their shape and after three warranty inspections we gotbtold they will seek a used engine to consider it only do a new engine replacement after months of sitting on our car. They pursued a rebuild with my warranty company and supposedly third inspection was to chase new engine but as rebuild was approved prior warranty company would not overturn decision. They texted me to say they could not locate a used engine (hard to believe) and on 10th June insisted we return the loaner provided and decide on new engine or take car back. I have been busy chasing Carchex whom sold me the policy, Royal Admin, looking into why they changed from rebuild to replace only with no success. After phone networks being down on 15th I believe I contacted Gunther to say I was not happy with the documents they provided back dated to 14th February quoting new engine to which they called (SM) and told me frankly if I do not return the car he will call the police and he would like a decision in 24hrs despite me raising another complaint regarding inaccurate paperwork. I was also accused of not answering my phone on Monday even though it was due to networks across the country being down. I texted them later that day to say I will return the 2020 xc60 on very long loan as a don’t need more stress and aggravation for my family. If they replied to emails as we pursued them for updates in March and April we would not have needed the car ever for the late period of time. I returned the car next day and wanted them to verify receipt and condition as we took care of the vechicle and it recently flagged service and needed to go incase any comments are passed! I waited three hours and was advised day prior paperwork was ready for me to review but there was NOTHING presented. I did happen to speak to Christian and Dominic were Dominic explained that the third inspection was because they found a crack in the BLOCK to which I was shocked to hear that we were never advised ever at our meeting with Vasil. I asked for all the paperwork relevant and was told pictures related are locked away in garage and that paperwork for our car was with the manager Vasil were he was evading me all morning? The details related to damage to block where with senior tech and was advised he be in later that day... from 2:30 to where I could not wait any longer. I left at 12 and my verbal and written request to speak to a regional manager have not been heeded. None of my recent emails or texts have been replied so can only assume Volvo will pursue to say I abandoned my car there next. I found a engine for 4K with 43,000 miles and asked if they install it using the $3.5 k approved for rebuild by warranty company and I pay what’s owed..... no replies. I ever had a apology only threats and mistreatment by this business and the staff there. They did not offer a discount on repairs or deal on trade in as can’t approve 15k for engine at this moment. Gunther shame on you your too busy expanding and really should look into improving the teamwork at your Delray Volvo site. More

Don't Expect Service Under Warranty to be Completed I leased two Volvo’s from Gunther Volvo and purchased one at the end of the lease. About 9 months ago I brought my car in for 35K service. I asked the I leased two Volvo’s from Gunther Volvo and purchased one at the end of the lease. About 9 months ago I brought my car in for 35K service. I asked the service rep Dominique about some rust on the trunk. He said they would take care of it the next time I brought my car in. In April I contacted Dominique to bring in my care for new tires, a recall and to take care of the rust. He e-mailed me back and said he would get back to me. A week passed, I contacted him again, he said he was waiting for Management approval. Another week went by and I contacted hm again. He was still waiting for Management approval. Another week went by, I e-mailed him again and never received a response. On May 21, I contacted Volvo corporate service and explained the situation. I received a response from Shalena and her comment was, Your Warranty Expired Yesterday. Needless to say, I will never service my car at Gunther Volvo or ever purchase a Volvo again. The response from Volvo corporate blew me again. I guess the dealer doesn’t fall fast from the tree. More

Very Involved repair after a Serpentine Belt Snapped Very happy with the service I received at this Location. Very extensive repair. Dominick is the best and kept me informed throughout. I would defin Very happy with the service I received at this Location. Very extensive repair. Dominick is the best and kept me informed throughout. I would definitely recommend. More

Dominick provides excellent service and goes above and beyond. I was not in for awhile as my car is out of warranty and did not have issues. He remembered me and my assistant's name wh and goes above and beyond. I was not in for awhile as my car is out of warranty and did not have issues. He remembered me and my assistant's name who used to coordinate on my behalf when traveling for business. I always appreciate his communication about my car and timing of repairs. I can't say enough good things about this dedicated employee. More