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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
647 Reviews

647 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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September 14, 2018

Great Service Dominic is a great Service Provider. He is friendly, helpful and dependable. Always feel like he really cares about my car and experience. He keeps me More

by DELMARK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
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September 14, 2018

Poor customer service A part fell of my new Volvo 2018 car while driving. Took me 2 months to get the part. Had to call several times. Never got a call back until I was to More

by SYLONDONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, Anthony Cardoso,Chris Damis
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Sep 18, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Sylon, after receiving your review, we have reached out to our dealership's Service Manager who was able to provide us with what really occurred. The part you are referring to is a tow hitch which you initially inquired about at our dealership. You had declined our help after receiving an estimate for the installation and took it upon yourself to install. As a result, the right rear wheel well was not re-installed properly and fell off. Since you choose to do the work yourself, for the record, this is not considered a defect or a warranty concern/repair. When you returned to our dealership you had asked that we assist with the replacement of the fallen item under warranty. As we stated above, this is not considered a defect or a warranty concern/repair and that request would not be possible. However, as a favor, we offered to replace the part as a one-time goodwill jester and we agreed that the paint costs would be your responsibility. We ordered the part, painted and informed you when the part finally arrived. You then refused to come in and demanded that we mail the part to you which inevitably added to the delay. What we don't understand is that if you had wanted the part delivered to you, we would have been more than happy to arrange that in the first place. Your review does not accurately represent or shed light on what really happened at our dealership. Our service department has been more than generous in offering you help with your tow hitch installation issue. We do not appreciate receiving your negative review considering all our efforts to assist you.

September 14, 2018

Everyone was helpful Everyone was very helpful and courteous this is pur 3rd volvo and we would go back. What more can be said. We like the car More

by IRLAPORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique
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Sep 14, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

IRLAPORTE, thank you for your compliments for our service and for leaving us your review. We look forward to having you back in!

September 14, 2018

Job well done Domenic took great care of me and all my service needs. He was my service advisor. Vanessa the cashier is fantastic. Both took the time to answer al More

by STACEYANN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic and vanessa
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Sep 17, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Stacey Ann, we couldn't be happier to hear that Domenic and Vanessa were able to help you with all of your servicing needs. Thank you for leaving us your review and writing all about how our team took great care of you during your time with us.

September 14, 2018

Helpful, friendly, precise He knew the problem of my car, so when I arrived prepared everything including a courtesy vehicle which is a great help with two little kids. More

by BETTINA.SCHONWEITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique
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September 12, 2018

AnDrew Swaby is an awesome service advisor Great dealership and awesome customer service. This is my go to for all of my vehicle needs. Will definitely recommend to friends and family. Keep up More

by Kstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Swaby
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Sep 12, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

KStevens, we are honored to be your go-to stop for all your vehicle's needs. Thank you for your compliments for Andrew and we appreciate receiving your recommendation for our dealership.

September 11, 2018

bought one tire for my volkswagen Lucas was very helpful to me. He always let me know when tires go on sale and what service needs to be done on my volksgen. More

by KHARVEY1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
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Sep 11, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

KHARVEY1017, thank you for sharing your experience with Lucas and how he continues to provide you with his undivided care when it comes to servicing your vehicle. We couldn't be happier to receive your review and 5-star ratings.

Sep 11, 2018 -

KHARVEY1017 responded

Lucas was a great help assisting me with the product , he advise me about my tires that it was not really safe to drive on them. I liked that he was conceren.

September 10, 2018

2017 Jetta 20,000 service I took my car in for its 20,000 mile scheduled maintenance this past Saturday, September 8, 2018 and was very pleased with the level of customer servi More

by Carole C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amos Alincy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Swaby and the ALWAYS pleasant lady at checkout!
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Sep 10, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Carole, it is great to hear that you are utilizing our online service scheduler and finding it to be easy and more convenient for you. We know that our customer would rather spend their time somewhere other than a service department but that is why we do what we can to make the process as smooth and enjoyable as possible. Thank you for spending your Saturday with us and allowing our service department to take care of your vehicle's needs.

September 10, 2018

Gunther VW Delray My VW was in need of an oil change and while at it had my Service Manager take care of 2 recall issues. Work was done in a timely manner and had my ca More

by CGPHELP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy, Check Out Ladies
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Sep 12, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

CGHelp, we're glad that you could take care of both your oil change and your recalls all in one smooth and timely visit. We appreciate your business and your compliments for our process here at Gunther Volkswagen Delray Beach.

September 09, 2018

Excellent service! The staff, the service, the follow ups, I love everything about it. What I especially enjoy is exploring the showroom while waiting, or driving compli More

by PBLAGOEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vassil Blagoev
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Sep 10, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

PBLAGOEV, it sounds like you were able to enjoy yourself while we were able to get you in-and-out for your vehicle's servicing. We look forward to being of assistance to you in the future and thank you for sharing your experience with us.

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