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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
647 Reviews

647 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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October 02, 2018

Review I found service very good. They were quick and efficient. They were friendly. Knew what they were doing. Giving you updates on the stratus of your More

by SUSANJO26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian cardoso
Oct 03, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Susan, thank you for your positive feedback for the quick and efficient service we provided to you. We are so glad you received exactly what you were looking for during your recent service visit to our dealership.

October 01, 2018

Easy breezy It was easy to check in and also to pick up my car. They called me when it was ready and car was clean when I picked it up. Was able to bring it in da More

by ELIZABETHRUREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, Chris Damis
Oct 02, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Elizabeth, an easy breezy process is exactly right! Sounds like your entire visit went according to plan and you received your vehicle in tip-top shape! Thank you for bringing your vehicle in to service with Gunther Volvo Cars Delray Beach.

October 01, 2018

Service Terrible customer service Did not keep me informed with the progress of the service being done Had to car the service department numerous times to g More

by STEVENCKREPS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Oct 03, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Steven, we appreciate your patience while waiting for your vehicle to be serviced. Understand that your vehicle needed numerous software downloads which we had to address with Volvo remotely. The software issues that you had been experiencing takes a lengthier time to diagnose and repair but we did out best to keep you updated with everything we knew, every step of the way.

October 01, 2018

2011 Volvo S-80 servicing Needed routine servicing and some A/C work. The "low coolant" light on the dash had been intermittently coming on. The technicians found a leak which More

by kurtwiesemd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick
Oct 03, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Kurt, after receiving your feedback we can see why we have earned your review. It's a pleasure to have been able to repair your leak and hear that Dominick provided you with an upfront and transparent service experience. Your 2011 Volvo S80 is trusting hands when you bring it into Gunther Volvo Cars Delray Beach and we thank you for the opportunity you gave us to prove just that!

October 01, 2018

tire pressure were all wrong had to correct myself Tire pressures all wrong had to correct myself when I got home. Wait was way took long over 3.5 hours for oil change and tire rotation More

by GENTLEMANJIM737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Dominic, BRIAN PAVESI
Oct 01, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

GENTLEMANJIM737, we would like to thank you for your patience while waiting for your vehicle to be serviced for its oil change and tire rotation. Please never hesitate to inform any of your concerns with our service advisors or management on-site, so that we address the matter before you leave our dealership. We greatly value your business and thank you for your feedback.

September 29, 2018

First Service for 2017 Leased S60 During my 1 year/10,000 service, Dominick considered all of my little nitpicking issues and had them all checked out. For example, I wanted to know if More

by ELLENJASSEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenick, Service
Oct 01, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Ellen, you may call it nitpicking but are more than happy to address every single one of our customer's concerns no matter how big or small. It sounds like Dominick answered all your questions thoroughly so that you may feel more at ease with the status of your vehicle. Thank you for sharing your service experience with us and giving our team the opportunity to serve you.

September 29, 2018

Ac repair The service department and employees are great Dominick is an excellent employee he kept me informed while my vehicle was being repaired The team co More

by catdriscoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick
Oct 01, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Catdriscoll, your visit to repair your AC sounds like it went excellent thanks to Dominick and the Service Department's help at Gunther Volvo Delray Beach. We thank you for allowing us the opportunity to repair your vehicle and for sharing your experience with others.

September 29, 2018

Excellence Lucas is an outstanding service writer. He makes sure that all work is done accurately. He is the best! He is professional, knowledgeable and cares. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Oct 01, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Twins##1017, we are happy to receive your compliments for your service advisor Lucas as he was able to provide you a professional and knowledgeable experience during your visit to our dealership. Thank you for your review, it truly means the most to us to hear feedback from our customers.

September 27, 2018

Quick and fair I arrived ahead of my appointment time. I was fully accommodated as were my service needs. My service rep was very forthcoming and helpful. My needs w More

by TWCABRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Balvin Minto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

TWCABRON, thank you for sharing your experience for others to hear how we were able to accommodate and help you during your service visit. We appreciate your 5-star review and for stopping by our dealership.

September 26, 2018

Excellent My service advisor Lucas is the best. Because of him I continue to go to VW for service. He is a asset to your organization.. More

by Jacquie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Sep 26, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Jacquie, we agree that Lucas is an excellent asset to our team. We couldn't be happier to hear that he continues to deliver you the best service experience every time you visit. Thank you very much for sharing your feedback with us and leaving Lucas your review.

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