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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
648 Reviews

648 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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November 15, 2018

Always quick and painless Lucas is wonderful Although my volkswagon jetta sport has been in and out for service entirely more than expected when I moved to Florida my car had to been seen twice i More

by SUSALLA2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas
Nov 16, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Susalla, we understand the time and frustrations of having to service your vehicle's unexpected issues. It sounds like Lucas is doing a great job to keep your visits quick and painless. We are pleased to hear that your experiences have been nothing less of wonderful and we thank you for your candid feedback.

November 15, 2018

Excellent service As I drove to the booth I was greeted by Dominick with a smile. He took care of the car right of way and he walk me to the office . After a little whi More

by GRODRI5771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Espada
Nov 16, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

GRODRI5771, leaving your Volvo in the care of Gunther means leaving your vehicle in good hands. You were able to confidently service your vehicle knowing that Dominick was on top of everything. We appreciate your recommendation and agree he is a prime representation of the service provided at Gunther Volvo Cars Delray Beach.

November 15, 2018

Great service They handled everything for me. No worries. Great. They took care of insurance questions and followed thru on questions I had or insurance had. No pr More

by dwyerbarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Damis
Nov 16, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Barb, our team properly and promptly handles everything for you regarding any questions or insurance concerns you may have had. Thank you for sharing your experience with us and choosing Gunther for your vehicle's servicing needs.

November 14, 2018

While the new building is being built I ha w been coming to The Volvo dealer in Delray for over 19 years, In the past when I needed service, if it would take a while they would take me to More

by TERRYCARIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic. He apologized but I’m sure it wasn’t his fault. He did a good job.
Nov 15, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Terry, we would like to thank you for your understanding and patience during your vehicle's service. It is so great to hear from one of our long-time and loyal customers like yourself. it sounds like over the years you have been able to take advantage of the many amenities we offer such as the courtesy shuttle and complementarity drinks. We deeply appreciate your recognition for all of Dominick's efforts to assist you during your wait-time as well as thank you once again for your patience.

November 14, 2018

Service Lucas was a great help! He was responsive, diligent and updated me continuously on the progress of my vehicle! He was patient and listened to all of m More

by ALEXLICATA1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Nov 15, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Alex, it sounds like all your concerns were addressed and you left our service center with a great experience delivered to you by Lucas. We are pleased to receive your feedback and we thank you very much for choosing Gunther Volkswagen Delray Beach.

November 14, 2018

Consistency! Dominic in service is a great reprsevstive for your dealership and the Gunther organization. He goes above and beyond and makes it clear he cares abou More

by MEWISE1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Nov 15, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

MEWISE1974, through all of his hard work and efforts, it is clear to see that Dominick puts our customer's satisfaction as a top priority. Your experience with us was no different and we can't thank you enough for sharing such kind words for our services by leaving your review!

November 13, 2018

Love my car hubby Dominick provides outstanding customer service. He is patient, empathetic and explains everything so well. I have complete trust in him and the servic More

by NICOLEV1858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick in Service Dept. , Anthony Cardoso
Nov 14, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Nicole, it's a privilege to have earned your trust through Dominick's outstanding customer service. Thank you for taking the time to praise our team by leaving us your review.

November 13, 2018

Disappointed Our first time taking our car in for service. There was a 20 minute wait for a loner. Went back to pick my car up and it was covered in bird poop. The More

by jefflawless07
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris from sales . , Chris Damis
Nov 14, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Jeff, we appreciate you patience during your 20 minute wait time for your loaner. Please understand that because you did not have an appointment, we did need that time to get your loaner vehicle set up for you. Prior to your pick up your vehicle had received an exterior car wash, but it is an unforeseen event that the birds had reached your car before you had. Nonetheless, we would be more than willing to detail your vehicle on the next visit.

November 12, 2018

Very disappointed Car was brought in 2 times and the same issue continues to happen. No return call from the service manager or my service person. Left message Frida More

by Kim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lucas was the first service guy, the 2nd not really sure. Maybe eric
November 10, 2018

Consistently outstanding service Efficient, courteous, professional, and reasonably priced; that is how I would always describe Volkswagen service at Gunther. Grodi has been my servi More

by LOUISGUERIN7501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grody
Nov 12, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Louis, we are proud to know that Grody consistently supplies you with an efficient, professional, and courteous service experience each and every time you visit. We thank you for your loyalty over all these years and appreciate your kind words for our dealership.

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