Gunther Volkswagen Volvo Cars Delray - Service Center

Routine Maintenance Very friendly and customer oriented service department. Dominick went out of his way to explain everything and answer all of my questions. The mainte Very friendly and customer oriented service department. Dominick went out of his way to explain everything and answer all of my questions. The maintenance provided was precisely as explained. More

Always the absolute best !!!! Excellent service, prompt & pleasant , car was ready at the time I was promised, car was washed, did a second check to make sure nothing else was wron Excellent service, prompt & pleasant , car was ready at the time I was promised, car was washed, did a second check to make sure nothing else was wrong More

Great service My service manager, Lucas, was absolutely fantastic. I was able to schedule a last minute appt on a Saturday (which was super helpful given my busy w My service manager, Lucas, was absolutely fantastic. I was able to schedule a last minute appt on a Saturday (which was super helpful given my busy work schedule during the week). I have had Lucas manage service on my car before and he is extremely professional with a focus on making the customer happy. Pricing and scope of work was exactly as he estimated. More

An expensive lightbulb Change The service was great and the bulb was changed..but the charges to just change a lightbulb were a bit too expensive! Lesson learned about buying a VW The service was great and the bulb was changed..but the charges to just change a lightbulb were a bit too expensive! Lesson learned about buying a VW Jetta...😔.. More

Excellent Experience Upon arriving for scheduled service at 8:00 am I was very quickly greeted. I was shown the waiting area. While I was waiting I was regularly kept up t Upon arriving for scheduled service at 8:00 am I was very quickly greeted. I was shown the waiting area. While I was waiting I was regularly kept up to date on the progress of work being done. My appointment was completed in a timely fashion. Overall the entire experience was much better than I had expected. I will return to Gunther Volvo whenever my car needs any service. More

Annual servic Dominick was great. Got a loaner car for me with no problems. Dominick drove me to Enterprise himself when the van transportation was not available. Dominick was great. Got a loaner car for me with no problems. Dominick drove me to Enterprise himself when the van transportation was not available. More

Liars and thief’s Liars and thief's. Service tech Grody is a liar (tells me I'll be reimbursed for recall work and I wasn't, doesn't give me full prices prior to agreem Liars and thief's. Service tech Grody is a liar (tells me I'll be reimbursed for recall work and I wasn't, doesn't give me full prices prior to agreement of work) - Other techs are liars. They over charge and lie to your face. Get one charge from the techs, another price from the people inside. They hide charges. And miraculously your car breaks after your bring it here. I needed a key this time (after numerous repairs) and was told $99 by an outside tech. Inside Juan tells me it's $155 programmed. Ok fine let's order it. I get it and now they tell me it's another $100 to program the $155 key. You little liar. Manager comes out and is a jerk about it and calls me a liar. Awful service, awful company. Don't go here. You'll be happier elsewhere. Reporting them to BBB as well. F Gunther VW. More

Incredible customer service Lukas supervised our car’s maintenance. He was so pleasant, efficient, and thanked us for being customers. Great work on part of the mechanics as well Lukas supervised our car’s maintenance. He was so pleasant, efficient, and thanked us for being customers. Great work on part of the mechanics as well. The woman who assisted us at the service desk was very pleasant and helpful as well More

I would go to a different dealership if there was one closer It took me five phone calls to schedule this service. I'm not sure if you're using a new answering service but no one knows what is going on and the w It took me five phone calls to schedule this service. I'm not sure if you're using a new answering service but no one knows what is going on and the whole process was extremely frustrating. Because this was so difficult, I called my service rep, Grody, three separate times, with days in between, & left THREE separate voicemails with my cell number. I never got a call back. I had to have my husband schedule the service. SIXTH time is a charm, right? When the car was serviced, Grody wasn't the one that took the car in like usual. That's fine if they've put me with another service rep, but it would be nice to let me--a customer of four years--know. The new rep tried to charge me for patching a tire when I purchased all four at the dealership less than 6 months ago, which is definitely in my file. He only ammended the charge after I said something. Grody saw me while I was checking out at the counter & scurried the opposite direction. After giving them my new cell number time & time again--even when dropping off the car, it was WRONG on the paperwork yet AGAIN by one number. They called the wrong number when everything was finished which delayed us picking up the car by an entire day. Are these people sleeping?? My experience at Gunther Volkswagen after being a customer for FOUR YEARS is honestly deplorable, I hate having to take my car in. If there were a closer dealership I would go there. I would never buy a car here, I would never send a friend here. I have given Grody an earful before when I was less than pleased with a service a year or so ago. They got the job done at a D grade customer service level with no major problems until now. I've never said anything to management because I didn't want to interact with anyone at this place longer than necessary. More

Efficient Service from Gunther In South Florida it is very difficult to find an “old school” dealership that values efficient service and reasonable prices, Gunther VW Delray Beach In South Florida it is very difficult to find an “old school” dealership that values efficient service and reasonable prices, Gunther VW Delray Beach brings back a nostalgic era sorely missed. Had a fabulous experience with the service team from reception to checkout payment. More